DO NOT ORDER FROM CASK CARTEL. T

2021/05/21

DO NOT ORDER FROM CASK CARTEL. They give you a 3-5 day processing estimate on their website but buried in their fine print is they have 30 days to process an order. We have in-house retired investigators that work vigorously in all efforts to prosecute offenders. xUvm4=$ EEDRD.UP"d1w72 s69ug2E\Ou.?1{#G ghmX-Is\YjGM)7zF6j f0 a8DR .n( H(B(0s`HHHHHHH@tusOq4>bYFMH2mHou 18,p|Qkn|}CG_>pKgg?>Xx_V\^8't\{KqA\-p#7Q AP0DQO@Qx C`i0fXa> @P_, `n[]D1. I made a purchase with Cask Cartel on January 23, 2021. Because of an internal error on their part correctly paying FedEx, the shipment was held for "Suspicious Activity" at a special FedEx location. For the best experience on our site, be sure to turn on Javascript in your browser. scarborough fleet ships ship convict prince wales hms australia john convicts nichols sydney ann sarah alexander 1787 1788 earl cornwallis pointed amphorae cask narco submarino smuggling submarines escobar cocaine subs submarine slough colombiana dollars millions filthie thunderbox >> At this point I feel like a sucker! Leave this blank if you'd like to publish your review anonymously. At this time, our vendors only ship within the United States. I emailed them.

You can cancel an order for a full refund within three days of purchase, provided it hasn't shipped. The are not reputable and will deceive, lie and then refuse a refund for an item that was not ordered. I should have researched this company before placing an order for a special birthday gift. A website below has all 1 star reviews stating to never buy from this company. Shipping is $12.99* for the first bottle you order and $3 for each additional bottle. Subtract 3 stars; 1. Very disappointed with this company. Really happy with the purchase!!! By placing your order, you represent that you are of legal drinking age, and the person to whom your spirits will be delivered is also of legal drinking age. Ordered some liquor and thought it would be shipped in a reasonable amount of time but that did not happen. Thank you for the opportunity to provide you this service! Calculated using proprietary rating algorithm based on the AI, analyzing 25 different parameters. Processing time is normally within 1-4 business days not including weekends or holidays. Nakka Coffey and nakka from the barrel. I was so happy. Stay away, they are crooks! coffin johnston jeanie ships irish ship johnson veleros barcos ireland unlike jeannie carried doctor poster If the delivery address you provide is incorrect, if you refuse any shipments, or if delivery is not successful after the final delivery attempt, your order will be refunded minus the costs of return shipping (see Return Costs). Here are 8 tips for writing great reviews.

This is not legit they are an order house only ! Unsure if this is a legit place or not!! We need your email address to verify that your review is genuine. This is ridiculous as the order wasn't even fulfilled or shipped. After placing the order I followed up with an email stating that I DO NOT WANT the 40 ABV product. Anyone can write a Trustpilot review. We also cannot deliver to Canada, Guam, or Puerto Rico. We may offer a replacement, discount, refund, or an account credit to be used for a later store purchase. Emails went back and forth, but the proof was there, no where in the add did it say sipping cream could be sent. 4-;$H$(?#]7Ph }szBQ_(:'^_;W?_zZcDsQ=E%Y^c/-Der"#01BLZ\C7.COZ.hSP;}=kDY^^Mg;dn0,Bsd I tried a few other websites but they wont ship to my area.Guess what, Cask Cartel does!I also received a couple new bottles so I could try them. All preordered items come directly from the distillery to a distribution warehouse then finally to the local licensed retailer who fulfills your order. For these instances products will not be eligible for return or replacement. Torres 30 Jaime I. "Flat Rate Shipping and Instapak Protection Protection Packaging." Why should I have to file a police report to receive a refund for a shipment THEIR CHOSEN SHIPPER did not deliver? Delivered well after it was promised. We always provide a link with order tracking that contains a delivery estimate once an order ships. You will regret it. After weeks of delays what I got was exactly what I said I did not want, the 40 ABV version. 2022, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. sH@YVs5^>>gQ-}|7YQZiyMr^Uzo=Y]\8T}a' '!XKeZIDT?j~sQ5dO!end,pE`Eis^_hg\8:LU58 HUpi Credit Card disputes and bank fraud are taken very seriously at Cask Cartel and will be prosecuted/investigated to the fullest extent of the law enforcement. Whatever you find on this website can be purchased elsewhere for less, though you may need to hunt for it a bit. When I asked for a refund through their insurer Route (for which I paid an additional premium at the time of purchase), they requested that I file a police report. AWFUL company and awful service. Leave us your email and be the first to know when we open. There are better places online and cheaper!!! They said that I could use my money towards something else. The company never reached out. Im happy to report Chase gave me a courtesy credit so I was not out the money. Its no longer available here locally and my only option is to purchase online. Please inspect and document with photographs to assist in a speedy replacement process. !Never again will I buy from them again!!! There is simply no reason to do business with this merchant. Cask Cartel would not refund anything. Each visitor's i. P. address, device information, mac address and other information is securely stored along with geographical location. All orders must be received and signed for by an adult. [p-bP>ZNFQ;b;rNfRDQjRUQ@# VQ`#~3HGCbX]4n= kLU $D:l\ui4TcTg!0D(HG32!e>{3 Access SmartReviews free tools for businesses and start getting closer to your customers today! Ordered 12/7 and its now 12/22. 3861 When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. Check BBB and other sites for an honest opinion about this company. Claim your profile to access Trustpilots free business tools and connect with customers. Customer Service responded, acknowledged that I ordered the 43 ABV version and proceeded to place the order. ukGqP?"Xmx58@_A3w FLAT RATE SHIPPING! I would not order anything from this company. You have to be an authorized business owner in order to use this feature. Product images on the website are intended for illustrative purposes only and may not always be exact representations of the item in stock. I am writing letters to BBB and to the State Attorney General for fraudulent business practices. Today it has been 37 days and they want to subsitute my order. They send you nothing. from CaskCartel.com At Cask Cartel, we provide a selection of premium spirits online. Very disappointed with this company, do not waste your time! I guess I'll have to take this issue to the BBB. 18 0 obj They are dishonest and disorganized. "Friendly Fraud" such as chargebacks for delivered orders or orders that meet our terms of conditions and CANCELLATION/NO REFUND POLICY may be imposed legal fees by which will be automatically turned over to a collections service company. Due to state regulations, we cannot accept the return of alcohol purchased by a customer in error. The older version label with and description of 43 ABV were both shown. CASK CARTEL SUCKS! >> /ExtGState << /Gs1 21 0 R >> /Font << /TT2 9 0 R /TT4 11 0 R /TT7 14 0 R Enter your ZIP code for pricing and local availability. We recommend if this occurs to visit the producer or brands website for the most current up to date packing and labeling. Today, January 29, 2021, I got the remainder of my order. We have notified our Customer Service Manager of this matter, who will be reaching out to you shortly with an update. UNACCEPTABLE!! I placed order for gift 10/14/2021. %PDF-1.3 When I reached out and asked for updates they continually just sent me over return policy. << /Length 5 0 R /Filter /FlateDecode >> CASK CARTEL SUCKS! Many trusted websites are linking to this site, This website has existed for more than 3 years, Facebook account found with large audience, Instagram account found with large audience, Pinterest account found with large audience, Linkedin account found with large audience, Twitter account found with large audience, We found several negative reviews about this site. After receiving numerous emails that I had to be home to sign for my delivery, Cask Cartel claims my order was delivered. PX;L+t,H-^Hi^q) p^!K@NwTv/:0P JSD7@tc|vyWO| |GRfckyVZ~Q4G-:{7Mn|)Npcu#r#]]67tLTQ7F!NJ%hJf1ryU^H,M\}_KK:O"@baMCysB'ahFg:xjvmE~l)5"T4u]8e]KMq]Vkd E$c3` WP!| All fake or false reviews are excluded from the Reviews Score. We value your Privacy and we will protect your personal information according to our. Companies can ask for reviews via automatic invitations. Dishonest company that doesn't actually have any suppliers. Unfortunately, were not open yet in your state. I expected to pay a premium. Order placed 10/14/2021 - has not shipped! Wish I could give them zero stars. You must be of legal drinking age in your country to purchase alcoholic beverages. Business ProfileBusiness Profile for CaskCartelAlcoholic Beverage Service, Customer Reviews are not used in the calculation of BBB Rating, Need to file a complaint? *PREORDERS* Due to the item being a preorder we cannot guarantee the exact time or date the product will arrive to be dispatched out to you. Copyright 2012 - 2022 Caskers. BBB Business Profiles may not be reproduced for sales or promotional purposes. At first, I politely requested they stop, but my requests were ignored. Still not received and today is 2-7-22.

I received two orders, one to my residence and one to my parents residence in another state, and both orders were missing items and leaking liquor all over the inside. I'm not sure what happened before, heavy orders, slow shipping, the Holidays, etc. Our bank saw it as fraud and reversed the charges, no they are trying to put our small order in collections after they sent a very threatening e-mail. I'd ordered a bottle of Pyrat rum on 1/2/2021. From their website (second to last paragraph is the most interesting): The Cask Cartel Premium Spirits Marketplace is committed to using a preferred network of local licensed retailers to fulfill your order handing off to a third-party shipping/fulfillment company for processing. We check all genuine customer reviews and show the number of approved and rejected reviews. Youre moments away from writing your review. You can see multiple other threads of people saying how awful they are. 98. Only if a licensed retailer fails to fulfill and ship your order within 30-days does it qualify for refund. THIS ITEM IS AVAILABLE IN UK/EUROPE FOR $40 BUT IS $199.99 ON THEIR SITE. If a replacement item(s) is not available, you will be issued a refund once the item(s) in question are returned in the condition they were received. TERRIBLE COMPANY. My fiance ordered me a special gift tin of Ardbeg 10, which is more expensive than the regular, and she even emailed them to ensure they actually had that one with the gift tin, to which they replied that they did.

Theyre over priced but figured for the time to add to my collection however when I received it, there was just a regular macallan box.. Currently reaching out to two state agencies about this. Due to state regulations, certain spirits can only be shipped to certain states. in their favor, they tried to get more money out of me. ";`j2oCFh8npuNk7D#"#}OW8-r)bW77WW2v3k4GD132t)z%#3@Z4b !4"'7nso* r/^]^R}Cp We carry whiskey, rum, moonshine, vodka, and more. First time I contacted them they advised they have up to 10 biz days to fulfill order, when that passed they said 30 days, which is what PayPal gives to file a claim. Shipping times vary according to your delivery address and availability of the ordered items. How BBB Processes Complaints and Reviews. In addition, delivery to PO Boxes and APO/FPO/DPO (AE/AP/AA) addresses, as well as forwarding services and courier depots, is not possible. 98. Information provided by various external sources. Valentines special Purchase internal CaskCartel error in paying FedEx for shipment, it caused to be held for suspicious activity not arriving ontime CaskCartel had a Valentines day special for a whiskey. Likewise, if your order tracking has not shown any progress within the last 10-14 days don't hesitate to reach out for an update. I could have purchased my bottle for half the price. Reached out to them three times, and the only support I received was that the vendor would send me the items when they had them. Also looks like they fake reviews in reviews.io to make their google standing look better. Please see the shipping information for the product you are interested in to determine where it can be shipped. After various emails and calls, I still don't have rum sloshing around my stomach. There are multiple other complaints. Will never use them again. * Shipping for Sugarlands products is $14.99. I ordered a tequila for my dad for Fathers Day and never received it. Every item on our marketplace is fulfilled through a climate controlled packaging facility. These people are the scum of the earth. AVOID. "Route Package Protection - $. 3. When I requested proof of signature they did not produce it. Literally just got my package . Again, our sincerest apologies, and we will ensure to have this rectified for you as soon as possible. Actual products may vary in, for example, edition or batch.

All reviews are published without moderation. When you ask for a refund 2 weeks later you are met with arrogance and refusal to refund. We use dedicated people and clever technology to safeguard our platform. They have my money and I do not have my product. 'd ordered a bottle of Pyrat rum on 1/2/2021. Your orders will ship from the vendor with the best price that is closest to you, in this order. reached out to them three times, and the only support I received was that the vendor would send me the items when they had them. Thank you so much for this provided feedback and please accept our sincerest apologies that your second purchase with the Cask Cartel Marketplace has not been delivered in the anticipated time frame. Ordered from cask cartel even paid for there insurance when my order was never received u find out all the hoops u have to jump thur to receive a refund there customer service sucks to anyone thinking of buying from this company dont u will be sorry once they get your money the customer service stops if i could of give them zero for a score i would of beware of this company and there insurance they offer dont make the same mistake i did by dealing with them. but, it seems that everything is in working order now. I preordered tequila in March and it still has not shipped. wish I could give them zero stars. Once an order has been safely & successfully delivered, we do not accept returns due to change of heart or taste. I sent yet another E-Mail requesting answers, and this time NO RESPONSE from Michelle. Called several times but lots of excuses.would not recommend. For the best experience on our site, be sure to turn on Javascript in your browser. I would be happy to show the the pictures if I could download them. Instances where customers are liable to pay return shipping costs are outlined on this page. /Interpolate true /ColorSpace 7 0 R /Intent /Perceptual /SMask 22 0 R /BitsPerComponent BBB reports on known marketplace practices. The score is based on the consumer reviews on the Smart.Reviews, and reviews on other popular reviews websites. I bought Macallan 12 Year Old Double Cask Gift Tin Single Malt Scotch and it was more than what you would pay for 12 year old bottle! DO NOT EVER BUY FROM THIS COMPANY They sent us the wrong product. BBB Business Profiles generally cover a three-year reporting period. 1 star is to much!!!! BBB Business Profiles are provided solely to assist you in exercising your own best judgment. Brandy Reserva de la Famiglia, Appleton Estate 12 Year Old Rare Casks Rum, Jefferson's Very Small Batch Straight Bourbon Whiskey, The Glenrothes 18 Year Old Single Malt Scotch Whisky, You can check the status of your order and shipment tracking, Real email address is required to social networks. For example, if you order 4 bottles, you will pay $12.99 or $14.99 shipping for the first bottle, $3 for the second bottle, $3 for the third bottle, and $3 for the fourth bottle. The score measures the authority of up to 20 most trusted backlinks. CaskCartel knowingly sold me product they knew was out of stock.They refuse to give me any status updates, tracking information, or supplier information.After nearly a month of waiting for any actual information I disputed the charge with my Credit Card company. Terrible. To their credit I did receive a timely and satisfactory response. I became more demanding, and finally outright nasty in my requests, then demands that they stop harassing me. This service is supposed to track my shipment. Please note, if you are a business owner and you do not see any of the social media profiles for your business, you can request to add them when clicking the Social tab and pressing Report more social profiles. If in the unusual event you do experience a problem with your order please contact us for replacement within 3-days of receipt of delivery. Verification can help ensure real people write reviews about real companies. As a matter of policy, BBB does not endorse any product, service or business. I requested / demanded that they do so, purging all of my data from their records. Still no response. When I got my credit card company involved they sure were able to respond to them. This place is know. Well let you know when we come to your state. #price(1/5) Cask cartel was the only place I was able to find the Tequila I wanted, De Leon Tequila . However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. For this reason you may receive a product labeling or packaging that is different than pictured. THEY MADE NO OFFER TO HELP RESOLVE! We're Glad you're here! The fact that this company has a legal team who can't make grammatically correct e-mails leads me to believe there is a reason they need one in the first place, complete unprofessionalism. Willett Pot Still Reserve Straight Bourbon Whiskey, Buffalo Trace Kentucky Straight Bourbon Whiskey, Lagavulin 11 Year Old Nick Offerman Guinness Cask Finish, Angel's Envy Kentucky Straight Bourbon Whiskey, Colonel E.H. Taylor Jr. Small Batch Bourbon Whiskey. A full screen video capture recording and playback of the entire purchase session is stored on our servers used for fraud prosecution. After 2 weeks called them and they said the order was not fulfilled yet and that I was not allowed to cancel it. Our vendors rely on various third-party courier services, you can track order in your Caskers profile. Received a refund!!! AVOID THIS COMPANY! Check out their cancellation / return policy scary stuff when a company is threatening you with prosecution and investigation before you even order! I am now replying to each one with strongly worded "feedback". We would not be home for the next attempt, so I was forced to pay an additional $12 to reschedule a time when we would be home. On my 3rd email. I paid a premium of $59.99. It speaks volumes about how they operate. Well guide you through the process. Worst customer service ever. f'ku&0-z1Q-L |NTQ:[HP#@/d6NxC,jFd\DFO^UM (00inR7!lKKNHOZ { IT'S A BASIC WHISKY AND I IMAGINE THEY STAY IN BUSINESS PURELY BY CASHING IN ON PEOPLE'S IGNORANCE. UPS attempted to make the delivery, but we werent home. This amounts to $21.99 or $23.99 for four bottles. If you order multiple items, they may ship separately. h!a$H~MVeyMh"ApV+e?,; *u5dp bS 5A{TTY$(77sXWvP/tsuG3XQPzk!I[a6Z1,mQqlqRC(GUguK;I]R< I cannot stress enough how unreliable Cask Cartel and Route arestay clear of Cask Cartel and Route. #refund(1/5) Again, I received a blank reply and survey from their customer service department asking me "how they did" responding to my request. DO NOT ORDER FROM CASK CARTEL. The Anthony Bourdain | The Balvenie Doublewood 17 Year Old Single Malt Scotch Whisky is most likely NOT COMING any time soon. I have retained dozens of their spam email messages since that time. You can check the status of your order and shipment tracking here. All orders placed thru the Cask Cartel Marketplace are bound by this policy and will be provided as defense to any chargeback or inquiry. #delivery(1/5) They said it was the warehouses fault. Orders are distributed to local licensed retailers and once items have been ordered the fulfillment process begins and we cannot stop, change, or hold orders. If for any reason an order that has been attempted delivered and then returned or declined by the buyer which includes orders that are a failed delivery attempt as result of adult signature not available or not claimed within the time allotted once the shipping carrier notifies you of the delivery a 35% restocking fee will apply along with the original shipping and return shipping charges. PREORDERS are NOT subject to the 30-day fail to fulfill or ship policy. Now they are telling me there is a penalty of 35% of the purchase for return of the shipment. Reviewing for my elderly father who was scammed. I asked when it would ship they said in 10 to 14 business days then an additional 7 business days to reach me. If you have any further questions about shipping and returns, please email us at [emailprotected]. I had pictures of the damaged bottle and very upset that they would not value their customers satisfaction when they send you a crappy product and would you drink the contents when a seal is broken???