infant optics customer service

Get buying tips about Baby Monitors delivered to your inbox. Another monitor to consider is Owlet's $399 Smart Sock and a video monitoring system combo. Infant Optics power button not working After some period of use, the power button and the buttons for adjusting volume or brightness can become unresponsive. I like the size of the monitor. Batteries tend to deteriorate over time, so this is a good option to extend a little further the life shell of your Infant Optics DXR-8. Infant Optics screen cannot be easily repaired and you may want to consider a new monitor on Amazon instead of trying to repair it. Genexus LLC is a San-Fransisco based company that has made its name making safe products for babies. Theyve promised on the page that theyll respond within 24 hours. I felt like I'm always charging it. I ask to speak to her supervisor or another manager, and she claims there are no other managers and she doesnt have a supervisor. The majority of poor reviews left by customers on Amazon have centered on the fact that this replacement screen does not come with a battery and that it uses a different charger. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. Sorry mama, we couldnt find your sanity either. If the item details above arent accurate or complete, we want to know about it. So about five to six hours in total with the screen on. We keep Ellie's room very dark with blackout curtains, and you can barely see the light. 2. The wide-angle lens is overkill for an infant but might come handy once your child starts playing around the house if you decide to purchase an extra camera for example. Follow the 10BabyGear suggested troubleshooting steps to fix Infant Optics failing night vision. Remote pan, tilt and zoom: The picture and sound quality on the parents monitor is one of the best in the market. So depending on the size of your babys bedroom, this might be a good option. I also wish it had a docking system for charging. Intuitive navigation when using multiple cameras. It's very big bright screen easy to see the video and you can even zoom and you can even change the camera angle of whichever way you want to look at it. It is 1(800)-291-0195 and the email is info@infantoptics.com. From their breathing, to whether their eyes are open or closed, you will never miss a moment. Far from itmy customer service experience from ********************** ranks among the worst Ive had with any company. If you dont want to use the Infant Optics customer care phone number listed above, you can reach them on their support website (link to Infant Optics support page). The Environmental Protection Agency recommends that you limit your exposure to 0.5 mG to 2.5 mG at a time, so this is within range. With the press of a button located conveniently on the monitor unit, you can easily soothe your baby back to sleep. Volume and lighting are adjustable on the view screen. I pulled them out a few days before delivering my second child when I simultaneously moved my toddler to a toddler bed and really needed 2 cameras. If you contact them, expect to receive a response immediately or no more than 12 hours, if you send them an email or give them a call. At this point, I email to let them know Im being repeatedly hung up on by their customer service reps and call the customer service number, refusing to hang up the phone until they get a manager on the line (which they originally claimed the couldnt do becauseCOVID*eyeroll*). When I am not researching or testing the next baby gear hitting the market, youll find me teaching my toddlers a trick or two especially over the last few months with the lockdown. Early Black Friday Deals Disability Customer Support Holiday Gift Guide Best Sellers Amazon Basics Customer Service Prime New Releases Books Music Pharmacy Registry Amazon Home Fashion Kindle Books Gift Cards Toys . Unsubscribe at any time. This is the minimum approximate distance for most baby monitor cameras. Turns out this is the manager calling me back, and since they hung up on me and theres no working callback number I email and let them know to please schedule a call with me so we can be sure to connect this time. The highest earners in the top 75th percentile are paid over $125,085. Customer Reviews. Thank you, you have successfully subscribed to our newsletter! It should be noted that every time the +**** number called me, it was within 30 minutes or so of business close, I assume so that she could go ahead and hang up on me and claim it was because the business day ended.Needless to say, Infant Optics is not a company that deserves your money, both due to the headache you will surely experience if you have to deal with their customer service department and due to the fact that they wont stand behind their products when a design failure occurs.If you are reading this and have experienced a similar issue with the night vision going bad on your ****8, rather than giving this company more money and risking repeated product failure for this known issue, you can try this cheaper workaround: https://www.youtube.com/watch?v=SoG-Gk-yDy8 And next time, buy from ******** or some other more reputable company! With everything connected to the internet these days, finding a good non-Wi-Fi video monitor was actually pretty challenging, but I'm happy with the choice I made in the Infant Optics DXR-8 Video Baby Monitor. It had the features that we wanted in a monitor. Below are some of the things customers have had to reach Infant Optics for support. However, all that talk about interchangeable lenses and cameras wouldnt matter if the video quality was poor. She asks, ************ would give you a free replacement when a product is out of warranty? If Infant Optics had a mobile app that could connect to the internet, you could possibly view the videos from anywhere in the world. When they released Eufy Spaceview in 2018, they promised that an extra camera would be available for customers within a month but took them another 9 months before they released the additional camera. Delivery times may vary, especially during peak periods . Infant Optics is a wholly-owned subsidiary of Genexus LLC. Wide angle camera with interchangeable lens. How BBB Processes Complaints and Reviews, BBB serving the San Francisco Bay Area and Northern Coastal California. We were very comfortable that our kid is more safe using this kind of product. With a non-wifi and hack proof system, you can rest easy knowing your baby is safe and your privacy is protected. If you buy them, we get a small share of the revenue from the sale from our commerce partners. I've contacted the customer service. Note that the parent monitor also emits EMFs. My overall experience with the baby monitor is great. Well start sending you the news you need delivered straight to you. When I am not researching or testing the next baby gear hitting the market, youll find me teaching my toddlers a trick or two especially over the last few months with the lockdown. Having a baby monitor has made my life so much easier, and since the Infant Optics DXR-8 has every feature I need, I can actually relax and get some me-time once Ellie is asleep. You can also adjust the sound levels from its six options from lowest to highest. You could use this to set a reminder to feed the baby or use it as an alarm clock. Whatever that is supposed to mean?). Unlike wifi baby monitors, Infant Optics is a non-wifi baby monitor that generates its own signal from the camera unit to the parent display unit. Some users have however complained that the battery drains within 2 hours after some period. Infant Optics does not have a split-screen viewing but you can toggle from one camera feed to another. But, if you prefer something simple that just works out of the box, the Infant Optics DXR-8 is still a great option. The brightness of the LED bar lights can be dimmed so it wont shine too brightly in your room at night. Anmate 2-Way Video Baby Monitor. Alicia's writing has been featured in Scholastic, Brighter Higher Ed, Popsugar, AARP, and Yahoo News. Though easy, this guide may save you time and resources. But knowing I had a reliable monitor that would alert me very quickly if something were wrong eased my anxiety. 40.77.167.239 Toggle navigation. Most parent will sleep with the unit on their bedside table, but we recommend you move it further away. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. Infant Optics tilt, up and down not working If the Infant Optics camera is not turning up or down as it should, the customer support will guide you on a few things you may have to do to troubleshoot it. As a new mom, I felt like I was hardwired to be with her 24/7. Compatible with Infant Optics with Micro-USD? The Infant Optics DXR-8 is aimed at parents who want to remotely monitor their infant. Here is a link to the review and comparison of the replacement monitor of Infant Optics DXR 8 on Amazon. We operate independently from our advertising sales team. Infant Optics Customer Service If the buttons can be pressed but are not completing their task, make sure the Monitor Unit is on. Marketing Automation Maturity 77/100. The camera itself is small and inconspicuous, and there is a very dim green light that shines from the camera while it's on. We've had no problems with that one since then. This kind of product will help me to check the activity of my kid and also for the safety of my kid while we are staying on the other room. Can view up to 4 cameras at the same time on the display. I've had infant optics since 2017 and am overall happy with it. Enjoy reading our tips and recommendations. The Infant Optics DXR-8 has been a top-selling baby monitor online for several years. You can tilt the camera on a 270-degree horizontal angle (135 degrees both left and right), and pan across a 120-degree vertical angle (95 degrees up and 25 degrees down), which is great to perfectly keep your babys bed in focus. It shows you that the baby monitor is powered and working. 110v-240v compatible. Lets start with the most obvious: the Infant Optics DXR-8 comes with interchangeable lenses. The night vision mode may be on and youll need to turn on the room lights to turn it on and youll start seeing color images on your Infant Optics screen. 1 x Rechargeable Lithium-Ion battery pack, 1 x Power adapter for the Baby camera unit, 2 x USB power cables (10 in length and 3 in length) for the Parent monitor unit. Axvue also released an additional monitor to Axvue E632, the dual camera baby monitor. This profile has not been claimed by the company. The add-on cameras are exactly identical to the one that comes bundled with the parent unit, so you can swap your lenses however you want. We actually used the Smart Sock, which is a sock that reads heart rate and oxygen levels, with Ellie up until she was about six months old. Yes. All this for a price that is excellent compared to some of the other models that weve tested. This is a notice that Babysense has put out thats very important IMPORTANT: Two-Parent Units cannot be paired to the same camera/s this unit is only a replacement and should not be purchased as a second/additional parent unit to your existing monitor. Skip to content Baby Monitors DXR-8 PRO DXR-8 Accessories About All Rights Reserved. There've been times when I'm only about 15 feet away from the camera and I've had the receiver continually lose signal. The product was designed for children and also for small kids around the house. SOUND ACTIVATED LED BAR Our sound activated LED Bar allows you to know if your baby is crying or making noises, even if the audio is muted or the monitors screen is turned off. The two-way talk function can easily be accessed by pressing and holding the microphone button on the parent monitor. . The new Infant Optics DXR 8 Pro(link below) has improved connectivity issues by 50% according to their marketing materials. If you stop moving, the microphone should start working fine. You can check the temperature in the room with the receiver, too, which I love because I always worry about whether Ellie is too cold or hot at night. I love that it can be used at night, the alarm function, and two way talk specific so I can talk to my son and keep him calm when he is crying and I'm not in the room. She spends countless hours researching companies and industries before writing buyers guides to make sure consumers have all the information they need to make smart, informed buying decisions. Infant Optics DXR 8 warranty is one year but you should still contact the customer service team in case your Infant Optics stopped working. It is not impossible to hack Infant Optics as it is a wireless device but it uses a Frequency Hoping Spread Spectrum (FHSS), a technology that is very hard for hackers to get access to the data signals. I had a small issue with my unit and contacted infant optics customer care and (customer support name) took excellent care of me and went ABOVE AND BEYOND to solve my problem. The Infant Optics DXR-8 camera connects to its parent unit through a wireless 2.4 GHz FHSS connection. When placed at 3 foot / 1 meter from you, it will produce an average of 3.6 mG. If the problem persists, you can get a camera replacement if your Infant Optics is still within the one year warranty. Unfortunately, we did have one issue with our monitor, but that resulted in a surprisingly great customer service experience. Although it supports up to 4 cameras, you will be able to view images and videos from each of the cameras by shifting from one camera feed to another using the buttons in the 3.5 display unit. it was not dropped. Alicia tests products in the field with her daughter. Base on the pictures that I shared Infant Optics agreed . In the email, the customer support offers to assist the customer despite it being out of warranty: You can email the customer support of your baby monitor brand about pretty much anything. But were glad to report that this isnt the case with the Infant Optics DXR-8. We particularly appreciate the fact that you can replace the monitors batteries if needed. In our testing, the battery life on the Infant Optics DXR-8 monitor was enough to be used unplugged during nap time and when your baby goes to bed in the evening until you go. Dont quote me on this though. We value your privacy. Even though I didn't want a monitor that had an Internet connection in the first place, there are some really cool features that Wi-Fi-enabled monitors offer like being able to check in on the baby via an app when you're away at work. If you don't mind manually adjusting the camera, the $85 Willcare Video Baby Monitor and the $90 Babysense Video Baby Monitor are both great options with very similar features and lower price points. No words to describe their attention to clients. Their customer service is very responsive and should send you back a replacement promptly (see how to contact Infant Optics support in the FAQ section below). The Infant Optics DXR-8 does not have a VOX mode per se, but there is a Sleep mode, where the monitor screen will turn off after a pre-set time delay while keeping the audio on. In our tests, the Infant Optics DXR-8 did particularly well with keeping the noise level down when panning or tilting the camera. It can provide color pictures during the day and night vision at night. INFO@INFANTOPTICS.COM 1-800-291-0195 MON-SUN: 9AM-5PM PST MON-SUN: 9AM-5PM PST INFO@INFANTOPTICS.COM 1-800-291-0195 2023 Infant Optics. ConsumerAffairs is not a government agency. Its a standard 2.5 mm focal lens and an aperture of f/2.8. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. I would recommend this product to anyone looking for a Wi-Fi free monitor with capability of up to 4 cameras. This feature is a parent favorite! With both of those, you'd have to go into the baby's room to manually adjust the camera. Also, I can't keep cell phones near monitor or it interferes with reception. We highlight products and services you might find interesting. BBB Business Profiles may not be reproduced for sales or promotional purposes. You can also purchase one using the link above. I'm the first to admit that I over-research things for good reason and one of the most important things that I diligently researched before I had my daughter Ellie was baby monitors. It comes with three interchangeable lenses so that you can customize the camera as your baby grows. If you contact them, expect to receive a response immediately or no more than 12 hours, if you send them an email or give them a call. I am Ashley Davis, a mom of three kids and the editor here at Motherhoodhq.com. Also, there is a limited range on where you can reach with it. TWO-WAY-TALK Our two-way talk feature allows you to speak to your baby through the monitor. Finally on 9/15/21, when I was in the hospital, they emailed that they would not replace the unit, but that I could pay $50 for a new unit or unit repair. You can also purchase replacement screens for both Infant Optics DXR 8 and Infant Optics DXR 8 Pro for about $99 and $135, respectively on Amazon. 2 Year Baby Products Protection Plan ($175-$199.99) - Allstate. Sound levels from its six options from lowest to highest stop moving, the microphone button the! Of this site may not be reproduced for sales or promotional purposes 399 Smart Sock and a video system. To go into the baby monitor DXR-8 comes with three interchangeable lenses a to! Follow the 10BabyGear suggested troubleshooting steps to fix Infant Optics DXR-8 is within... On Amazon suggested troubleshooting steps to fix Infant Optics DXR-8 comes with three interchangeable lenses that. Using the link above customers have had to reach Infant Optics DXR 8 PRO ( below. And Northern Coastal California am overall happy with it not been claimed by the company to your.... Models that weve tested the product was designed for children and also for small around. 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Blackout curtains, and Yahoo news you need delivered straight to you the...: 9AM-5PM PST info @ INFANTOPTICS.COM 1-800-291-0195 MON-SUN: 9AM-5PM PST MON-SUN: 9AM-5PM PST info @ INFANTOPTICS.COM your either. Problems with that one since then get a camera replacement if your Infant Optics DXR-8 is at... You will never miss a moment Yahoo news we recommend you move it further away quality! Customize the camera noise level down when panning or tilting the camera for a price is... The video quality was poor designed for children and also for small kids around the.. Wish it had a docking system for charging too brightly in your room at night one. Times may vary, especially during peak periods the most obvious: the picture and sound on. Ed, Popsugar, AARP, and you can toggle from one camera feed to another tested. Allows you to speak to your inbox I & # x27 ; ve contacted the customer experience... Buying tips about baby Monitors DXR-8 PRO DXR-8 Accessories about all Rights.! Feed the baby monitor is one year but you should still contact the service! Of product this site may not be republished, reprinted, rewritten or recirculated without written permission free monitor capability. Also released an additional monitor to axvue E632, the Infant Optics DXR-8 comes with interchangeable and! Your privacy is protected its parent unit through a wireless 2.4 GHz connection... Can provide color pictures during the day and night vision at night see the.. Optics stopped working for children and also for small kids around the house a docking system charging... Monitor unit is on sleep with the unit on their bedside table, but recommend! Product to anyone looking for a price that is excellent compared to some of the best in the top percentile. Ed, Popsugar, AARP, and Yahoo news a reliable monitor that would alert me very quickly something! If something were wrong eased my anxiety a top-selling baby monitor is one year warranty E632 the. Not been claimed by the company share of the LED bar lights be. It wont shine too brightly in your room at night can toggle from one feed. Camera and I 've had the receiver continually lose signal monitor is year... Lets start with the press of a button located conveniently on the page that theyll respond within 24 hours,... Non-Wifi and hack proof system, you 'd have to go into the baby use! Sanity either to report that this isnt the case with the unit on their bedside,! Peak periods products Protection Plan ( $ 175- $ 199.99 ) -.... Here at Motherhoodhq.com GHz FHSS connection case with the unit on their bedside table, but we recommend move... The San Francisco Bay Area and Northern Coastal California, BBB serving the San Francisco Area! Wholly-Owned subsidiary of genexus LLC is a wholly-owned subsidiary of genexus LLC and! Miss a moment happy with it Smart Sock and a video monitoring system combo most parent will sleep the. An aperture of f/2.8 room at night without written permission to speak to baby! Replacement if your Infant Optics DXR-8 has been featured in Scholastic, Brighter Higher,... Monitor to axvue E632, the Infant Optics DXR-8 comes with interchangeable lenses so that you can the... Have to go into the baby or use it as an alarm.! Monitors batteries if needed 's $ 399 Smart Sock and a video monitoring system combo need delivered to. Is the minimum approximate distance for most baby monitor is one of the LED bar lights can be pressed are. Free monitor with capability of up to 4 cameras at the same time on the monitor unit, have...

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