, For example, voice control wil

2021/05/21

, For example, voice control will generally work very well in quieter situations like your home office, orwhen running, hiking, or riding on quieter streets or trails. With Bluetooth turned on and your product connected to your phone, you should be able to link to the Skullcandy App. Experience the freedom of Hands-Free Voice Control with Skull-iQ. Please be sure to reach out to customer service before filing a claim, we can likely help you quickly trouble shoot and solve your problem***. No, only the user sharing audio will maintain their hands-free voice control, track control, and play/pause capability. To check how much battery life is left, open the case lid and the case LEDs will turn on. The Tile Finding Technology is really easy to set up and will allow you to locate either one of your earbuds if youve misplaced them or if theyre ever taken. Check to see if any debris is blocking the charging pins at the bottom of the case, or on the bud. Absolutely! No, some button actions such as play/pause, answer/hang up call, and Share Audio cannot be modified. is available. Do I need to be linked with the SKDY APP for this feature to work? For optimal acoustic performance, you also want to be sure your ear gel creates a nice seal just inside your canal. For both Android and iOS, the Skullcandy App is required. Android users will be able to link to the APP and close the APP while still maintaining hands-free voice controls. Leave your earbuds in your ears and set the timer on your phone so you can press them and not get caught with your hands in your ears, or simply hold the earbud in your hand to snap away in a subtler way. However, even if you cannot use the app for sound profiles and registration, all customerscanexplore the Skullcandy brand, get support, and learn more about our technology partners, like TileTM, through the Skullcandy App. Does the PUSH ACTIVE link with SKULLCANDY APP? You can also turn ON/OFF Stay Aware Mode via Hands-Free Voice Control. Theyre people who love music. For best results, we recommend both users stay within 5 meters (about 15 feet) during an Audio Share session. Sign up now to get your hands on exclusive content from our live stream concerts, podcast interviews, and be the first to know about our freshest deals. We have tested these controls with accents from around the world with great success. Where does voice control work best and what factors that can impact Voice control: Voice control is an amazing, freeing experience. Now, turn on your devices Bluetooth and look for PUSH ACTIVE in your list of available Bluetooth devices. At this time the SKDY APP will search for available devices and once found, an image of your earbuds will appear. Will my accent impact voice control performance? Though situation dependent, you might need to speak a little bit louder in noisy or windy environments. Custom button functions during idle or streaming media: Here are the controls that you can assign to the above button actions. You may also experience a higher incidence of false triggers where the voice controltriggers even though youdidntspeak the wake words Hey Skullcandy.. Once connected, the user joining will not have voice control or track control functionality. This is a 5 band Equalizer that allows you to adjust the low, mid low, mid, mid high, and high sound frequencies to your preferred levels, personalizing your sound experience. Meet Skull-iQ Smart Feature Technology. As a way to alleviate this problem, we display the three Preset EQ Modes (Music, Podcast, Movie Modes) including which one you are actively using and instructions to cycle through the Preset EQ Modes. Remove them from the case and you will hear the Power On pling Tone, battery life voice prompt, and the connected and Voice Control On Voice prompts if you had previously paired and linked with the Skullcandy APP. The Skullcandy app is only supported on mobile devices not including laptops or tablets at this time.

The days of buying new earbuds to get the latest features are over. Mainly loud surrounding noise or high winds can impede the microphone from being able to always hear your commands. Occasionally, youll receive notifications through the SKDY APP that your product is ready for a firmware update. No, you should be able to speak normally in most scenarios for the mics to hear your commands. It is very important to always be sure your earbuds are updated to the latest firmware release to ensure the best performance and user experience, so please dont forget to take this time to improve your product with the most up-to-date upgrades and features. Can I customize the action buttons for the Share Audio feature? There was a problem signing you up for our newsletter. Youll first hear the Power ON tone, followed by the battery capacity voice prompt Battery %. Please try again. There may be updated firmware available for Push Active. Then you will hear the voice prompt Ready to Pair while BOTH the LEFT and RIGHT earbud will begin to pulse red and blue to indicate you are now in Pairing Mode. Nope, this feature is set up in your default UI settings as a 1s press on your LEFT earbud. Sign up and save on your first order. That means you can take still photos or start/end a video with a simple press of your earbuds button. To use both earbuds again, simply remove the other bud from the case at any time, you will hear the power on pling tone, and your audio begins to seamlessly stream back into Stereo mode. You can then customize your button functions so that you can use your earbud UI to turn ON/OFF. When youve downloaded the APP and are ready link your buds, follow the simple steps in the Tile APP to get started. This feature will allow your earbud to become a wireless remote for your phones camera. You will be notified when an update is available, but please dont forget to take this time and improve your product with the most up-to-date upgrades and features. How easy is it to customize my earbud controls? I hope this problem is actively being addressed. To Share Audio, both users must have SKULLiQ enabled products, be in Stereo Mode (using both earbuds), and be within Bluetooth range. When your earbuds are in the charge case, open the lid to Auto Power On your earbuds. I dont understand, what the h*ck is this? No, both users will need to restart the Audio Share session if the sync is lost. Do I need to speak loudly for this feature to work? Issue: Not seeing the LED indicator on the buds when youve placed your PUSH ACTIVE back in the charging case? This app has awful UX and I feel its such a rip off that u need to use it to access all the features, https://www.skullcandy.com/privacy-policy. 2022 Skullcandy.com All Rights Reserved. Yes, this is not a default UI setting, so you will need the SKDY APP and a SKULLiQ enabled product to use the Take Photo feature. You can update Push Active firmware via the Skullcandy App. You will need to download the TILE APP for this feature to function with your device, and it is very easy to set up! To pair to a new device, Power On both earbuds and simply disconnect the Bluetooth from the previously paired device so your earbuds are in a non-connected state. No, this feature will work directly with your phones existing camera and will utilize the existing shutter settings. Battery life and play time is very important to me, how long does the PUSH ACTIVE last? Unfortunately, the voice control randomly turns off despite the recommendation of closing everything else down and keeping the app in the foreground. For Indy Evo, Indy Fuel and Push Ultra we are limited on what we can do in the Skullcandy application due to the product's limitation. If youre having a hard time closing the lid completely, it is likely because the earbuds are not set correctly or the gels are interfering. But after I add them the app blanks out as if I didnt attempt to add them. There was a problem signing you up for our newsletter. On your device, open the Bluetooth setting back up, turn this ON, and select your previously paired PUSH ACTIVE. First, make sure the product is on and paired with your phone. Press and hold ONLY the RIGHT earbud button for three (3) seconds. LEDs in both earbuds will blink blue three (3x) times and a voice prompt will indicate a successful connection. On your device, open the Bluetooth settings and turn Bluetooth Off. If you have declined, for example, location permissions you may have to go into the app settings and re-enable. If I switch devices from my phone that has linked to the APP, to a device that does not have the SKDY APP, does my hands-free voice control still work? We offer that feature on the Indy Fuel, Indy Evo, or Push Ultra. Sign up and save on your first order. All rights reserved. PUSH ACTIVE comes with 3 sizes of ear gels to help you find the best fit. Some default actions and other un-assigned button actions can be re-configured through the Skullcandy app. Imagine plopping your phone in your backpack, andthen controlling your music and answering a call, all without ever taking your hands off the handlebars ofyour bike. No, you will revert to the default UI controls and will not have the SKULLiQ features such as hands-free voice control or custom button actions. No, you will revert to the default UI controls and will not have the SKULLiQ features such as hands-free voice control. Movie Mode boosts dialog and detail in your audio, creating an enhanced immersive experience. For more information check out the Skullcandy App Help Page HERE. Yes! Where do I register my PUSH ACTIVE True Wireless Earbuds? To unlock all of the incredible Skull-iQ features, scan the QR code on the front of your packaging or in your Quick Start Guide to quickly download the Skullcandy APP. Can I use PUSH ACTIVE for sports or working out? Once your earbuds have linked with the Skullcandy APP, Hands-Free Voice Control will be enabled each time you power on and pair your device. Before you get started troubleshooting, let's make sure you are reading the correct support page. Location services are required by Android to discover Bluetooth devices. In addition, when there is an incoming phone call, there is no need to use the Hey Skullcandy wake words, you can simply say, Accept or Reject. To pair to your device for the first time, remove the stickers covering the charging points on both earbuds, place them into the charging case, make sure both LEDs show red, and leave the lid open. BUDS NOT CHARGING IN CASE/CASE LID NOT CLOSING PROPERLY? Can not connect I try to add my device. If your SKDY APP is unable to search and link with your earbuds, simply try to close/exit and re-open the SKDY APP. No, this is normal, but should not be a common occurrence. Once linked to the Skullcandy APP and Hands-Free Voice Control is activated, you will also be able to launch Spotify and immediately begin streaming by saying, Hey Skullcandy, Spotify. What is the Bluetooth range of the PUSH ACTIVE? It recognizes them by name, but literally won't do anything else with them. The user will be notified with a voice prompt, Voice Control ON when enabled. Probably a lot like you. PUSH ACTIVE has Rapid Charge technology via the provided USB-C cable and internally for the earbuds. Lets re-sync your earbuds by first placing both of them into the charge case and closing the lid for 2 seconds to ensure they fully power OFF. While paired to a device and linked to the SKDY APP, you can toggle between the EQ Modes only from within the APP. To make sure you never lose your earbuds, weve built Tile technology into PUSH ACTIVE. This is a massive feature benefit, allowing the user to activate their default device assistant (for example Siri, Google, Alexa) to send a text, make a call, set a timer, or confirm the speed of light, anything at all, hands-free while your phone is in your pocket or backpack. Please make sure both earbuds are charged up with more than 25% battery to complete the upgrades. Having Trouble? When fully charged, there will be up to 10+ hours of play time in the buds and you will get 34+ hours in the charging case, reaching up to 44+ total hours of play time. The person that wants to share their audio must have their earbuds connected to a device. Share audio with a friend in real time, activate your assistant, customize your earbud controls, trigger your phone camera to take the perfect selfie and more. You may prefer Stay Aware Mode for exercising or when youre in a busy environment. To activate Stay Aware Mode, you will need to link with the SKDY APP. You may also disable this feature in the APP at any time if desired.

Plus, your earbuds tell you how much battery is left every time you remove them from the case. Important* In some cases you will see two product names in the available device list, be sure to select the product name thats aligned with the headphone icon as seen below. Reset your earbuds with the following steps. In the available devices select PUSH ACTIVE and accept the Pair or OK prompt that appear on your screen. Easily share your music or media with a friend, anytime and anywhere through our new Share Audio feature. The voice prompt will say Ready to Pair, both earbuds will pulse red/blue, and you can select PUSH ACTIVE from the new available Bluetooth device list. Please try again. It is very important to be sure youve updated your earbuds to the latest firmware release to ensure the best performance and user experience. For best results, use the earbud as the remote in your hand, or leave them in and set the timer in your cameras settings so there are a few seconds delay before snapping the photo, this way youre not caught with your hand on your earbud in every photo. This will take about 5-10 minutes, and please note that both earbuds will need to have a battery capacity over 25% to begin.