0532456 00000 n Rust on the tan

2021/05/21

0000532456 00000 n Rust on the tank is a sign of failure of the inner lining and will only get worse. I am truly disappointed with the customer service and time it is taking for this to get taken care of. I have the pics they requested and a video of the heater leaking for anyone that might be interested. 0000521160 00000 n 0000443794 00000 n 0000323321 00000 n

After speaking with several plumbers it was determiners that the internal seal had cracked, making it unserviceable. 0000560107 00000 n 0000538180 00000 n 0000373452 00000 n 0000425256 00000 n This was Sunday 1st July and Monday 2nd July!

No wonder no contractor in my area wants to work with Rheem.

This is day 1 no hot water and a house full of people. 0000444559 00000 n 0000522518 00000 n 0000445198 00000 n I needed to replace a 40 gallon gas water heater in a basement. 0000471796 00000 n Water Heaters 0000563565 00000 n

0000008117 00000 n XG38T06EN38U1).

We had a new high efficiency 50 gallon #CNRHE50 serial #A251507425 Rheem hot water tank installed in 2015. The Pilot light would not light. Family has been without hot water for 2 weeks and when the heater finally comes it is cracked.

We bought and installed our first solar hot water tank using a recommend Rheem System. However , I have learned that Rheem makes different models of the same types for different distributors. Call a third time, troubleshoot, then they authorized to take the water heater back to Home Depot for a partial credit after everything you have to go thru, not having hot water for 2 weeks, paying a plumber for all the labor, taking the water heater back to Home Depot. Their parts department wasn't open all of the three day holiday. The 1st one lasted under 4 years but because Rheem only offers a 4 year warranty from date of manufacture not install we had to fork out $15,000 to have another heater installed Dec 2016. Looks like to me Penco's unit cost $476 instead of HD price of $418.

When I bought this house, I wanted it completely turn key and maintenance free for a while so I replaced all the major appliances with high efficiency appliances, for example, this Rheem Power Vent Hot Water Heater Model RH PDV50-65. 0000555442 00000 n Plumbing I get charged $700 L.A.B.O.R. I bought a newer house in 2010 with my wife to start our family. The Performance Platinum Rheem logo decal is on the front above the thermostat control panel. However, this is warranty work we're talking about. They did come on Thursday 5th July, to fix it! I call the company and they are rude with me. morning we called Rheem. They said it probably needed a Pilot Assembly Replacement kit. It's like pulling teeth to get them to honor the warranty, and you will not get a replacement without spending a ton of money for a licensed professional in the process, which is why I'm buying another brand. We value your privacy. 0000538059 00000 n We have decided to replace our hot water tanks before it fails. Furnaces Pex/Radiant 0000452131 00000 n

0000528050 00000 n BHS / UPS / USPS / FEDEX has suspended their Service Guarantee for all shipments to any destination, at all service levels until further notice. or Fri. Does this mean I have a bad PCB and or Valve?

I couldn't care less the temperature of my showerbut I have to hear everyone else complain. How does that work/ Don't buy a Rheem unless you want a low quality product that the company won't cover when it is broken. 0000538809 00000 n Learn through my mistake, and don't repeat it. The water heater worked perfectly until the beginning of March 2018, when we started to get the ERROR code "11". Now 14 months later our heater that cost more than a small car is leaking. STAY AWAY FROM RHEEM PRODUCTS. 0000534633 00000 n 0000522364 00000 n Penco's Rheem was installed and did not leak at all, no leaks, we are finally taking baths. My plumber says it's not fixable and needs to be returned, but apparently the company is going to go bankrupt if they let me return the water heater and will not give me a return code. But I'm sure to get these guys to install the whole thing it would be even more $$$ for about half hour more work. My Husband was on the phone for two hours today with all three companies. 0000523559 00000 n I was wondering why we had to wait so long when everyone else seem to get it fix within 24hrs! Still no hot water. Since then, until the current date May 9, 2018 the issue has not been resolved. Its is right on par with others experiences with Rheem. The control panel on the water heaters can overheat, posing fire and burn hazards. 0000532999 00000 n 0000536663 00000 n 0000533242 00000 n I called Rheem again and said I was not happy and I might return it to store. Well, that's really good news, I'll call them first thing tomorrow. Let's add $100 for the 410. I'm a single mom with cancer and it's difficult for me to take my kids and I to someone else's house everyday to shower. 0000451459 00000 n Now, do not waste your money. Recalled Rheem brand Performance Platinum electric water heater. Oil 0000540115 00000 n They are going to sell you what they make the most margin on. 0000555082 00000 n Rheem said it would not be fixed until Friday 6th July, it was bloody freezing, and one of the coldest weeks we have had and no hot water! Create an account to follow your favorite communities and start taking part in conversations. I love ya HD, but I had to stop smelling. When the front panel was removed by the repair guy Several wires were burnt off. Guess what, expedite or not, my claim is still in limbo somewhere. I called Rheem customer service to explain the problem. I suggest everyone return their defective water heater to help Robertson/Rheem with their quality control. 0000538326 00000 n Your recently viewed items and featured recommendations, Select the department you want to search in, Pilot/Thermopile Assembly Kit for Natural Gas, SP20832A - OEM Upgraded Replacement for Rheem Water Heater Natural Gas Valve, Rheem 18kW 240V Tankless Electric Water Heater, Rheem / PROTECH SP20075 Pilot Assembly Gray, 8.9X5.9X2.8 inches, SP20790 - Rheem Upgraded OEM Water Heater Ignitor Igniter Pilot Assembly Kit, Rheem Mid-Efficiency 8.4GPM Outdoor Natural Gas Tankless Water Heater, Rheem SP20076 Water Heater Pilot Assembly Kit - Liquid Propane, Rheem RTGH-84DVLN-2 Professional Prestige Series: 8.4 GPM Indoor Tankless Water Heater, Gray. Also, when you return the unit Rheem refunds on a pro-rated basis. 0000521753 00000 n 0000440583 00000 n 0000526991 00000 n 0000324035 00000 n Probably wasting a day in the process. 0000008022 00000 n I bought a Rheem water heater in May 2017 from Home Depot. 0000529101 00000 n I bought the replacement heater from the local Menards store. 0000528170 00000 n 0000531415 00000 n 0000536760 00000 n 0000425369 00000 n 0000444693 00000 n I filled out the warranty claim and sent all the required paperwork back on Jan 2nd, 2018. Out of warranty, goodbye! Good luck with whatever you decide. 0000456953 00000 n Plus, they are telling me that the warranty ran out in 2015, yep the year that I purchased it. 0000569458 00000 n Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. Blowers/Motors 0000426749 00000 n 0000539076 00000 n 0000007878 00000 n Horrible company. Going with the same model allowed for quick replacement which when your business is closed because of lack of hot water fast is best. 0000459438 00000 n 0000539700 00000 n 0000427102 00000 n

0000544170 00000 n The contractor I am currently using to resolve the issue has been back and forth with the manufacturer numerous times but their customer service is extremely poor and very frustrating with no real help or viable solutions.

0000520773 00000 n This was installed by a professional contracting company, and was never adjusted or messed with in any way, other then the consistent problems. If they don't trust their stuff to the typical industry average of 10 years, why should you?

This is the 2 Rheem 360 gallon hot water heater model G65-360-1 that has leaked in less than 5 years. They should be able to get you the parts you need. Thank goodness we had a full warranty for replacement. My experience thus far with Rheem and the support has been dismal. 0000269721 00000 n Call CPSCs Hotline at 800-638-2772 (TTY 301-595-7054). 0000537259 00000 n

The second case number I got the email that mentioned I am now getting a new part instead of getting a new electric water heater. 0000531318 00000 n 0000272690 00000 n 0000457558 00000 n Top subscription boxes right to your door, 1996-2022, Amazon.com, Inc. or its affiliates. They asked for pictures, which I sent them.

Our content is intended to be used for general information purposes only. 0000525398 00000 n trailer <]/Prev 1087446>> startxref 0 %%EOF 340 0 obj <>stream

0000269110 00000 n ConsumerAffairs is not a government agency. 0000451306 00000 n The lower heating element failed (error code A105), which they say they will send me, and then I can either hire a technician to replace it or I can empty the water heater and do it myself. Very poor PR for Rheem. 0000571407 00000 n How do I know I can trust these reviews about Rheem Water Heaters?

0000538472 00000 n 0000463366 00000 n Even after replacement of the two nipples, the leak was still there. 0000589958 00000 n

Never told to us, or I wouldn't have purchased. Call customer service. Linking to this external site does not constitute an endorsement of the site or the information it contains by CPSC or any of its employees. Apparently we were recommend the wrong one and this unit is meant for a large solar heating array, not a small 2 collector system.

Our installer thought it might need a Valve replacement but after further investigation he found it needed to be totally replaced. Recalled water heaters have the following model number and have a serial number within the following ranges: Consumers should immediately turn off and stop using the recalled water heaters. Do not ever buy a Rheem anything. But would it still get the ok signal (blue light) if it was bad. 0000530106 00000 n 0000527313 00000 n Mon. 743.00 dollars for a 10 month water heater, never again. 0000602484 00000 n Pumps Once I figured out where the smoke was coming, I quickly discovered the source of the smoke, which was from my Rheem hot water heater that had caught on fire. I opened the valve cover and used a battery to actuate the valve via the posts under the PCB and I hear it clicking. Avoid a Rheem or any of their other products. 0000558651 00000 n 0000426421 00000 n

They do not honor warranties and make all sorts of excuses to not have to replace anything. 0000427537 00000 n 0000532335 00000 n 0000463053 00000 n I have bought two Rheem tankless water heaters in the last three years. 0000526337 00000 n 0000574747 00000 n 0000451538 00000 n Press question mark to learn the rest of the keyboard shortcuts. 0000566781 00000 n My water heater burned up and it was a part of a warranty claim.

I expect Rheem to bear the entire cost of fixing it in the first year -- not to send junk and make a customer bear the cost of repairing their mistake. The water heaters have a rating plate near the bottom of the unit with the model number, date of manufacture and serial number. For more information about reviews on ConsumerAffairs.com please visit our 0000445912 00000 n Tall model) for $418. Update to my post earlier today. I have searched the subreddit for my problem and it sort of matches others'.

No injuries have been reported. 18 months ago I bought a Rheem water heater from Home Depot and had it installed by them. They asked me to take some photos of the heater. This company seems to be riding on its formerly good 20th-century name now, making junk and telling untruths to customers to try to keep them from returning it to the store. The recalled water heaters are gray and have the Performance Platinum Rheem logo decal on the front above the thermostat control panel. Be Warned!

The first had their's fixed the next day and the other will have their's fixed tomorrow! It's only 3 years old.

Second one leaked while we were on vacation and flooded parts of the basement. 0000448656 00000 n 0000428620 00000 n First they said it'll take 6 - 8 weeks to process the claim. Youre seeing this ad based on the products relevance to your search query. I called and was sent an email and opened up original case where I sent pictures of my burnt up water heater (which I still have my pictures) which this water heater was 4 years old and a part of a recall. This is not the warranty I expected.

This unit has a 6 year tank warranty on it, and its less than 2 years old. Im not changing parts and waiting for replacement parts.

0000533096 00000 n They make it seem like it's your fault. 03Mar2015 13Apr2015, A0114XXXXX to A5214XXXXX We are not happy and will never get another Rheem hot watertank again! I'm beyond frustrated. IE: They charge $700 to install a compressor that's worth $450.

0000535596 00000 n We contacted Rheem's 24hr service and no one answered, we tried many times, then my husband sent an email and again no response until we sent another 18hrs later! A link has directed you to this review. People, please don't buy Rheem, not worth it when you have to be hold 45 minutes on the phone with them or call them every month to check on your warranty claim just to hear the same excuse. 0000528316 00000 n

Seriously??? Now five days without hot water. I noticed paint flaking off around the bottom and some minor rust forming around the bottom and where the paint was flaking. Rheem comment although they have agreed to replace the heater not sure yet if they are paying the $2000 install fee was that they very seldom have what they call a leaker. My basement flooded nearly three years ago. 0000007926 00000 n Thermostats/Controls/ I found another plumber who found some other problem.

He said that it didn't matter because it wasn't in code and they won't cover it. 0000428390 00000 n

Don't waste your money. Please check product description or call our sales support team if you have any further queries. It is pretty sad because when I first sent the picture I was told that because it was burnt up badly that I should be getting an email in regards to an approval to go to Home Depot and find an equivalent one at no charge. The part did arrive on Tuesday and I called Rheem again to be told at first that no one had been called. 30Jan2015 That was amended to say the CNJ Service had been notified. Browse by Catagory 03Mar2015 13Apr2015, 01Jan2014 21Dec2014 I will never buy their junk again. Yes, imploded. No solutions and no help to follow up from our rep or Rheem to date. 0000575745 00000 n 0000523051 00000 n The unit was in warranty when it started leaking from the inside all over my basement. Went to Home Depot, bought one (50 gal. 0000323867 00000 n

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HVAC By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. They tell me to call Home Depot. Very disappointed with how Rheem handles customer claim. 0000591713 00000 n But I'm not getting the 4 lights (High Temp Shutdown), nor do I have a thermopile reset button. He was sorry. 0000428717 00000 n

Now, it is the fourth time I have no hot water. 0000539479 00000 n

I emailed the pics to them and spoke again with a Rheem Rep who told me that my water heater wasn't covered because my vent terminated under some deck stairs. It is still under warranty but try to get Rheem. 0000007574 00000 n Reaching out again to their customer support they indicated they had no contracting companies around Mobile, and that I had to hire a plumber myself for replacement and reinstallation. 0000007526 00000 n

0000520386 00000 n The firm has received 296 reports of control panels overheating, including one report of a fire which resulted in $5,800 in property damage. We were unable to keep it relit.

It's acting like and indicating a bad thermopile.

0000270253 00000 n We may miss your phone call as we are currently experiencing unprecedented order volumes, Please email sales@bostonheatingsupply.com and a sales associate will respond as soon as possible, TracPipe CounterStrike Flexible Gas Piping, Rheem SP35871AB Element Wrench (Fits 1-1/2" Hex), Rheem Spiderfire, SP14157, Blower Control Harness-GHE Series, Rheem SP20172 Flammable Vapor Detection Sensor Kit, Rheem SP8346 Temperature & Pressure Relief Valve - Long Shank, Rheem SP14158 Spiderfire Main Power Harness, GHE Series, Rheem SP8384B Pilot Assembly- Natural Gas, Powered by Network Solutions Online Store, Displaying products 31 - 60 of 293 results. 0000596858 00000 n

0000550781 00000 n The compressor should be free. But when I called since I didnt receive the email on the approval to go to Home Depot to get an equivalent one. Office of Equal Employment Opportunity and Minority Enterprise, Rheem Recalls to Repair Water Heaters Due to Fire and Burn Hazards; Sold Exclusively at Home Depot.

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Same issue of low voltage keep coming back to haunt us (Rheem Water Heater Model No. They have send the replacement part each time but it fails in four months. I have been on the phone back and forth with these people for 2 months and I still do not have hot water. CPSC does not control this external site or its privacy policy and cannot attest to the accuracy of the information it contains. 0000425720 00000 n 0000449666 00000 n The installer had the date of installation Dec 24/2001 WOW. Be aware they have problems. 0000524745 00000 n

7 months later it failed right on Christmas Eve. Do not advertise or try to compare pricing. 0000524238 00000 n Luckily, I bought the Home Depot extended warranty as Rheem is useless and screws its customers. 0000008436 00000 n I am a handyman type so I know what I am doing. 0000007974 00000 n

The last time I've called, I was told that they were back-up in the warranty claim department (wow imagine how many units have failed that could create such a "back-up"), but since it's more than 8 weeks, they'll "expedite" my claim.

0000600196 00000 n 0000479717 00000 n Unsubscribe easily. I contacted Rheem. Q0114XXXXX to Q5214XXXXX 0000530931 00000 n 0000527696 00000 n Here's the kicker, a used Lennox XP14 goes for $700. Also, I checked the TRD that's not an issue. Instead I have to disconnect and haul to Home Depot myself.