Dear SophieThank you for sharing

2021/05/21

Dear SophieThank you for sharing this glowing review with us! Enrich any business profile with direct mobile numbers i.e direct dials. My wife researched and found a resort she felt was perfect but when she contacted Audley was informed they did not deal with this resort and directed us to what the agent said was the best of the best. I informed them at this time I do not wish to go. Best wishesAudley Travel. We used Audley Travel for a cross-Canada trip to celebrate our 50th wedding anniversary. Thank you so much!!! The total cost for both of us was $9600 paid in full. It sounds like you had an unforgettable trip in South Africa and we look forward to sending you away on your next Audley adventure!We will share your kind feedback with Theresa, her leadership teams and our country partners. Just in case you image this is just a gushing review, we had some difficulties in the last few days before we departed because our adviser went off sick with Covid. With COVID the trip was postponed and with its continuous problems of Covid we decided to cancel. Rights Reserved, I have read and agree to the Pissed Consumer, https://www.audleytravel.com/terms-and-conditions, https://www.audleytravel.com/privacy-policy. Every detail of our trip was taken care of with a few added extras thrown in as a surprise during our stay. The itinerary will have the wrong pictures. I called Audley repeatedly and emailed requesting a full refund but they would only issue a credit that must be used by June 2022. Client Service Executive Audley TravelEmail: **************************************************Direct: ************ To read my travel profile and view a selection of my travel photography please click here Audley Travel, ****************************************************************************************Web: www.audleytravel.comTel: ************Toll free: ************** Click here to read about our recent awards, Customer Reviews are not used in the calculation of BBB Rating, of those, 5 complaints were closed in last 12 months. By proceeding, you consent to the disclosure of your contact information to the company. We are delighted to hear how well and Theresa and the team took great care of you. From the initial contact to the post-travel video debrief, staff were unfailing warm, friendly, courteous and knowledgeable. When we asked Audley for a refund they refused and stated we had a travel credit. On behalf of us three, Id like to give her a great heartfelt thank you for all that shes done for us, and I apologise if it is overdue, Ive been touring myself with groups in France on my return.I would not hesitate to recommend Audley Travel. Lucy has kept in touch with us throughout and no question was too much for her. We are so grateful that she was willing to work with us and we hope that she will consider traveling with us again in the future. An absolute hassle free holiday. They will also provide you the wrong recommendations of where to go so don't ask them for advice on locations or which island to go do- they will be wrong. Regards, ***** *****. Our experience with Audley and Elsie Cather was excellent from the beginning to the end! Audley Travel does not represent or warrant that the information accessible via the website is accurate, complete or up to date. There is absolutely no customer service. Audley Travel is a total scam. I paid my deposit on May 5th 2021. They created a superb itinerary, tailored sensitively to our interests and priorities. Audley did offer us a credit for April 2021 for which we were looking forward to experiencing. Provided to each what we would like to do and see in Venice, Rome and Barcelona. I was going on a trip to ******** for my friend 30th birthday. We are so sorry to hear that ***** has had this experience. We first contacted Audley in 2020 with an idea of what we would like to do for our retirement holiday. They will never reach out to you, you always have to reach out to them. It was founded in 1996. Best,***** *********, We purchased a trip to the ********* for 4/25/20 which had been postponed to 4/23/21. Not the cheapest option but you get what you pay for! She fleshed out our ideas and came up with a detailed itinerary which we booked without hesitation. Client Experience Manager Audley TravelEmail: ******************************************************Direct: ************Audley Travel, ***************************************************************** 02114Web: www.audleytravel.comTel: ************Toll free: ************** Click here to read about our recent awards. This page tells The Client of Audley Travel the terms of use on which The User of Website may use Company's website. If the government advises against travel to your destination, or local borders close as youre about to depart, well give you the choice to: Well also be quick to rearrange your trip if its hit with smaller disruptions, like a cancelled flight or hotel closure. Below are all the Frequently Asked Questions about Audley Travel. Due to the Covid 19 restrictions, the trip was postponed to November 2020 and then to ***** 2021 then to November 2021. This does not live up to the very high standards Audley is well known for. There is seriously no better company to trust your travel plans to! I would have thought the hotel companies would try to keep this company happy but we don't really know what they paid. Delivering excellent service is at the heart of what we do, and it is great to hear the team looked after you so well. I am demanding full refund of all monies paid to this agency and based on the documentation provided I see that Audley does in fact refund money. Why am I at the mercy of their travel partner? Try the contact number finder tool for free,get started in seconds. Prior to the outbreak of Covid I purchased a trip to the Galapagos Islands. Tell me that I have to wait as they are contacting their partner ( the resort) to see what they can do. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. Every detail, every excursion, every logistic was flawless. I understand that by choosing to accept the business response that my complaint will be closed as resolved. I only was using Audley on account of my friend and this being her trip. Further to our recent phone conversation. Audley does not have any documents checked or any quality processes in place. We asked Bex Landale to tailor a trip to Borneo which incorporated culture, adventure and finally a few days of luxury and she delivered on all counts. We would like our down payment returned. The Boston office has no direct lines or voicemail so every time you call, you literally get a different person who takes a paper message and then you have to hope and wait your travel agent gets the message and calls you back- which can take days. I will make sure your kind comments are shared with the wider team.Best WishesAudley Travel. But now I feel like the best thing to do is to not travel. Dear DonnaThank you for sharing your kind comments with us. Lucys care and attention in talking things through before the trip helped with a lot of the admin issues and pre-empted problems with sound advice. AND we get to pay a premium for this. They will ruin your dream vacation and you will be sorry you ever used them. At this time Audley is saying they only have to refund my deposit of $6,200.00 and issue the rest as a travel credit. Audley Travel has tried to ensure that the contents of this website are accurate. Compliance required meeting more than 100 criteria related to our office management, product range, international business partners and client information. In the last month before travel we had several hitches where, because spring was late coming, tours and a hotel had to cancel, Audley found substitutes and liaised with us throughout. If there was an issue, I was able to contact the local representative in each location to resolve the issue. Well guide you through the process. We are delighted to have been able to arrange such an unforgettable trip for you all. You will have to do your own research. We could not have expected nor received a higher standard of service from Melissa. The attention to detail (eg Opry seat bookings were the best), the pre-travel call to go through things, and the debrief afterwards. As of January, this year the trip has not been rescheduled. GO SOMEWHERE ELSE!!!! We're so sorry that Covid has impacted your Honeymoon, but are thrilled to hear how well your specialist has taken care of everything for you. I purchased a trip to the ********* and paid in full to Audley Travel in November of 2019. I would have had less heart ache taking $20,000, pouring lighter fluid on it and watching it burn. They will forget to tell you about the proper paperwork for the country you are visiting. We cannot wait to send you away on your next dream Audley trip. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. Please look out for an email so we can arrange a suitable time to speak about your situation. We have worked with the client to come to a resolution. The flight penalty was maddening given that most airlines were issuing flight credits. Replies to negative reviews in < 24 hours, A 50th Wedding Anniversary made magic by Audley Travel. We look forward to working with you again in the future. Contacted Audley to request compensation. Anyone who is looking for efficient and faster ways to reach out to other professionals over phone calls can use this extension to instantly find contact numbers in a click. Password will be generated automatically and sent to your email. The power ofmachine learningcombined withhuman intelligenceto deliver you highly accurate, customised B2B Business contact data to fuel your revenue. We are so sorry to hear about your disappointment of your trip and that we didnt deliver the high standard of service we pride ourselves in here at Audley Travel. As a matter of policy, BBB does not endorse any product, service or business. Seeing how this was our trip for our 32 wedding anniversary we wanted to do things right and bought business class on Qatar airway spending over 8k. We are delighted to hear your trip to the Galapagos was faultless and we are sure you have made memories which will last a lifetime!We will make sure your kind comments are shared with our teams and partners in Ecuador. I solicited proposals from 3 or 4 Travel companies. Audley planned a recent trip to Italy for me--i had never used this type of service before and it was just spectacular. We are trying to do the best we can to consider every client's needs while also still maintaining the business. We approached Audley Travel in 2020 as we wanted to travel to Canada and see and experience the best from the trip. Best wishesAudley Travel. 2022 Trustpilot, Inc. All rights reserved. BBB Business Profiles may not be reproduced for sales or promotional purposes. Audley Travel headquarters is in Witney, England, United Kingdom. Hi KeriThanks for taking the time to share your great feedback with us! Audley Travel specialises in leisure, travel & tourism. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. However 14 days later the country has reopened yet Audley will not honor our booking or refund our money. Cannot recommend Audley travel highly enough. All through the process, their communication was excellent.Information for the holiday was clear and easy to understand, all transfers were smoothly managed and the quality of their recommended hotels was first class. Thank you. Im a firefighter and my wife is a dental hygienist. We are all vaccinated but feel that based on what we are reading this is the safest decision.

Hello ********************,We are sorry to hear about your experience with us and thank you for bringing this to our attention. Yes, we probably could have bought cheaper if we had put together a scratch holiday ourselves but we would not have had the inside knowledge or backing of a travel expert behind us. Best regardsAudley Travel USA. What can we help you with. The one excursion we bought from Trip advisor and NOT Audley was a thousand times better. Then another year. We faced several logistical problems, but weve always been able to count on Eibhin at the end of an email. responsible From booking our holiday with Lucy at Audley to coming home everything has been excellent. Banff is a beautiful country with lovely, friendly people. We understand you have been contact with the team regarding your experience, and have escalated this to our Client Experience team who will reach-out to you today as a matter of urgency. Due to travel restrictions at this time in ****** & ********** regarding masks, testing , vaccines and quarantine orders we wish to cancel our expensive trip and receive a full refund. By using Company's website The User of company services confirm that The User of Website accept these terms of use and that The Customer agree to abide by them. It costs more then rack rate. We are delighted to hear how well Lucy looked after you and made sure your itinerary included everything you dreamed of experiencing. Within its pages, our specialists share their insider knowledge, expert advice, and tried-and-tested tips across a range of our 90-plus destinations. The trip was scheduled for ***** in 2020. If you wish, you may update it before sending it.] This is called bait and switch! We are delighted how well the team took care of everything for you, especially your last minute request in Milan.We will make sure your kind comments are shared with our team and partners in Europe. Elise was excellent to work with, provided great tips and suggestions as we reviewed and revised our agenda. Finally we were able to travel. When I had a last-minute request in Milan the local service providers made the arrangement immediately with no hassle. UK clients only. During these unprecedented times, Audley has implemented a very flexible promise to our clients with fair options; however it is important to us that we can come to a resolution together. At that time I wrote numerous letters, called repeatedly because travel bans were being implemented. Audley Travel key technologies used on the website. They will provide the wrong country entry requirements. If you wish, you may update it before sending it. If you need further assistance, you can reach me directly at ********************************.Best,***** *********Client Engagement ManagerAudley Travel. I also stated that I have no use or need for a credit mainly because I never use travel agencies due to this issue and others. You will thank me! This has been a nightmare all together due to the pandemic and I would greatly appreciate it if Audley would just issue me a refund so we can both part ways. This has now been escalated to our customer service team, and *********************** will reach out to you directly to discuss your options. BBB Business Profiles are subject to change at any time. If The Client do not agree to Company's website terms The User will not be permitted to access or use Audley Travel's' website. Each was centrally located with very nice rooms and amenities. Have dealt with ***** the agent and no response, ****** the client service agent and no direction and now ****** who is the head of the client relations department. My friend informed me that audley only wants to offer me a credit instead of a refund. It was so stress free to have the trip planned for us and know that there was not going to be any glitches along the way. Audley Travel has issued a full refund which should have arrived to the client at this stage. Booked South American land tour via Audley travel. A member of our Client Experience Team will reach out to you in the next 24 hours to discuss this matter further with you. Check the section to learn more about which tools and technologies are used by Audley Travel and how much is Audley Travel oriented towards technology. Audley Travellermagazine provides you with inspirational stories and unique experiences from the world of travel. Dear EvelynThank you for taking the time to share your experience with us. When I called and asked about the trip I was told that travel to the Island is not banned but there are rules about regarding dining, masks and outside group meetings. Empower your Talent Acquisition teams to reach the right candidates directly,using the most accurate and up-to-date phone numbers of professionals. I expect we will be able to come to a resolution you are happy with quickly. I was pushed to the resort as it was the only one offered by the agent. As a result, local people are motivated to preserve what attracts visitors, be it their culture, wildlife or environment. We are taking your review extremely seriously and will look in to this immediately. Audley has paid refunds to certain customers and I paid my money in good faith and expect same treatment. However, Audley Travel will not accept liability (to the fullest extent permitted at law) for any loss or damage or inconvenience arising as a consequence of any use of or the inability to use any information on this website. The company has had our money ($4700) for two years. I paid Audley Travel $11,598 and not the resort. She has been incredibly patient, efficient, cheerful, and always upbeat.She is a great asset to your company. The award is recognition for the long-term efforts and commitment weve shown in improving our sustainability and Corporate Social Responsibility. Not only do we feel this gives you the best experience, it also brings benefits to local communities. Whether you want to stay in simple or luxurious accommodation, have a particular passion for wildlife, art or experiencing the great outdoors, or you're planning a trip for a special occasion, we can create an itinerary to match your interests and tastes. I would highly recommend Audley and look forward to my next trip with them! Do you have something to say about Audley Travel? We would highly recommend this company. And our daughter works for a rival company !! ****** says the travel industry has changed and we will have to see what the resort is willing to do. Featuring: the joy of returning to travel; sun, sea and slowing down in Thailand; Canadian coastal drives. We cant afford to have $12,000+ tied up for two plus years. The person now assigned to the trip, ***********************, stated that due to the amount of the request it was out of his hands and passed to his manager. Rather than just give us what we asked for, they took the time to understand WHY we wanted to do some things on our wish list and came back with much better alternatives that we had not considered. Here are 8 tips for writing great reviews. I promise you-Audley travel is not worth the stress! Mr. E by EasyLeadz is the easiest way to find B2B contact numbers with just one click. (ie: a one-day Taxi Strike in Rome led to the cancellation of one evening event), when that happened both the local rep and Elise/Audley were very responsive to the issue.In regard to our accommodations, all were great! Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. I just wanted to confirm we have now provided a suitable resolution to your complaint. BBB Business Profiles generally cover a three-year reporting period. Our hotels in Seattle, Victoria, Tofimo, Vancouver,Jasper and Banff were individual and as different from each other as possible, but all comfortable, beautifully situated and well- appointed! No funds had been paid out by Audley because the trip had not yet been paid in full and most of the hotels, venues and restaurants in the cities abroad were already closing or closed. Highly commended all round especially the website for its content and layout. I will definitely be travelling with them again. Audley canceled the trip last April due to the pandemic. Dear SandraThank you for your kind feedback. Really impressed with the friendly and attentive service throughout the 3 years it took for our holiday to actually take place. They would not refund our money and our travel insurance also would not reimburse us because it was a pandemic. Elise Cather with Audley was the only one that truly listened and provided what we had asked for. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. For sheer professionalism Audley takes some beating! After repeated calls, speaking to managers and being giving the runaround I was finally given the option to choose another city but incurred a $600 flight penalty. I will make sure your kind comments are shared with Lucy and her leadership teams.We truly look forward to sending you away on another dream Audley trip in the future.Best WishesAudley Travel. On November 12th 2021 we got word that ******* was back open and we would be able to fly out of ******* to ********. We booked our Safari trip to Kenya with Audley in 2019 and due to the World pandemic only managed to complete it last month.We cannot fault this company at all.From the minute Theresa Arachi ( a true star) our Kenyan specialist contacted us we have had excellent care and professionalism from her.She listened to what we wanted and made suitable suggestions of where to stay and what to do.We told her what we wanted to spend and she tailored our trip with that in mind.From our camp at Leopard Hill to our hotel at Sands at Nomad everything was as explained and more!Audley are an amazing company to deal with and we always felt confident and reassured about our trip through difficult times and it must have been a very worrying period for them but never did we feel our trip wasnt going to go ahead.The organisation that Audley had in place once we touched down in Nairobi was incredible!People just appeared from nowhere to take us to hotels,camp,planes,taxis etc.All were friendly,polite and happy! Note that complaint text that is displayed might not represent all complaints filed with BBB some consumers may elect to not publish the details of their complaints, some complaints may not meet BBBs standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. AudleyTravel is offering travel credit which we do not feel comfortable accepting and then waiting for the outcome of COVID-19. Then upon your return, they will blame you for being so unhappy because you made a big deal out of everything big and small and exaggerated on how horrible your trip was and won't give you the refund you deserve. Dear Stacy Roth,Thank-you for taking the time to write this review. Our group were made up of people from different travel companies, but Audley customers were the only ones who had all transfers, taxis, accommodation etc included, which made a huge difference when people suddenly discovered that they had to sort things out themselves (or pay extra for the type of accommodation). Your specialist will offer you the best available alternatives based on your preferences. All the arrangements were perfect, with excellent accommodation, great included visits/ museums etc, and the knowledge that if we did need anything, then a quick email would sort things out. Good Morning,After reviewing the case, we have spoken with the client and come to an agreement. Thank you for reaching out to us, we are sorry you have not received communication from Lorne's Manager. This is unacceptable. Spent a total of 8 days with nothing close to what was promised. In September I purchased a dream trip to travel for my daughter's 28th Birthday in June 2020. I would like a full refund, do not want to travel at this time in 2021and expect resolution. Responsible travel is part of Audleys DNA. All reviews are published without moderation. I understand the pandemic is causing major losses for them but taking people money like this isnt right. Perhaps the highlight of the trip- there were so many- was the thrilling overnight train journey from Vancouver to Jasper, where every moment brought something new and exciting as we watched the sun set and the sun rise in the Rockies. If you need anything else in the meantime, please feel free to reach out to me directly. Thank You, Good Morning,Thank you so much for reaching out. What happened? We use dedicated people and clever technology to safeguard our platform. We had to speak to several people but we got all the confirmations we needed before leaving. What sector does Audley Travel operate in? Our specialist was Lucy Flynn and she was excellent, especially her quick responses to our never ending questions as we had never travelled so far before. Audley had thought of everything for us!We had boat trips for whale watching - and we surely loved the humpback mother with her calf, and the minke whales as well as seals, bald headed eagles,- and the black bears were plentiful and quite unafraid of us as we sat in our RIB only a few metres away from them! Audley contacted us immediately with clear communications and a number of options for changing/cancelling our plans. 2022, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. I am willing to have money deducted from the amount for any outstanding cancalletion fees. We are delighted to hear how well your trip was organised by the team and you managed to see everything you wanted, and more!We cannot wait to work with you again and to send you off on your next dream Audley trip. I work in a highly regulated industry and repeatedly tried to explain to my travel representative that shutdowns were happening and that I was high risk for travel. Sales professional, recruiters, headhunters, account managers, marketers, business developers, and people with direct client relationships. I understand how business works and forms were signed but this pandemic is a different matter. Best wishesAudley Travel. I was not advised of this by the agency. After a terrible first day and then worse second day at the resort we were ready to come home. On August 30th I noted that the Governor of ****** was advising no travel to ****** until the end of October due to the increase in Covid cases. fiji