2021/05/21

I was not happy. I have spoken with the call center for Choice Hotels, whom agrees that I should be refunded the fraudulent charges, however Shawntae is refusing to do so. The outside of the microwave had some stuff on it I have no idea. All while my children were getting more upset due to there hunger. Your location was convenient for where I needed to be at 7:30 a.m. I tried to contact the General Manager (Ms. Patel) at the hotel and by her cell phone. It was very dirty. I called the front desk and the woman said she dont know why there was no water, but the manager would be in later. approached the desk and said hello one time and the GM said hello ? (Funny how on the choice site staed i got the last room, but yet there were a lot of rooms available. The bathrooms should be spotless, and sanitized, there is no way when you check in, that you should see a toilet seat with poop on it. So when I called the Hotel today, I was told that we were supposed to ask the clerk for breakfast and they would go in back, and bring an individual tray out of the kitchen for guests. Horrible experience. I have only been working for ECONO LODGE 3986 State Rd S-8 Hwy 52 in St Stephens, SC for only (2) weeks before I decided to quit!! I have also been communicating with the Duval County Board of Health. My wife said she can not stay there. I agree I also work for choice in ma, and the new gm has no training and treats his work like shit!!!! 2) The other draw is breakfast served the following morning.

NO where on the site states that the pool is not done. Im extremely upset because this was my favorite hotel and ive not ever been treated like this before by the staff. The account TXH801914 shows me 30368 points which seems correct t. The original account is TXH 62353 was working up to 4/24/21. And finally they have at the hotel plastered on a sign that you PROMISE to satisfy us. The curtains had holes in them, a chair had material dragging on the floor, the mirrored closet door was off the track and had not been cleaned at all. The sink was not draining in the second room either.the person at the desk is only able to do so much.

Mr. Patrick S. Pacious, President /CEO of Choice Privileges Corporation need to be sure that the owners of ANY hotel have the CREDENTIALS to run their company and, POLICY HANDBOOKS needs to be in place!!!!! I put the blame on the head of housekeeping. Even worse. i say hello ! Choice Hotels is an American chain of the international hotel company that focuses on providing not only the largest but also the best lodging services around the world. They charged $275.64 to my credit card last week. On Friday morning when I went to check out LUCKY ME I get Vito Vince again. She definitely needs some customer service training. You need to review with all your hotels, especially Charlotte airport, the ADA policy regarding service dogs. I think it is about time that I look else where to stay when I come to Buffalo. There are bugs that have taken up residency in the hotel. If you would like to further communicate my phone number is 228-229-7593 my name is Lisa Jett and my sisters name is Lora Slusser and her phone number is 228-324-3989. The hotel appears to be new but we choice this for our kids for the pool. Thank you in advance. Unfortunately I had to bring my wallet into work with me today because my car window had gotten stuck open the day before. It was an abysmal disaster as well. No one at front desk in the morning. Terrible help and respect from your night clerk in bell gardens ,ca . I contacted her about on going room reservation and an open cc authorization that the manager Erica advised me to send in to keep all six rooms available until my guys checked out at the end of our project. It is a federal law that a service animal be allowed into a hotel or anywhere for that matter without charge! So I left and went to The Hampton in next door and ask them if they had a water problem, they said yes for 5 minutes because there was a air in the water lines, they said every motel in the area was to bleed the air off there water system. I will contact local fire department & health department! He didnt seem to understand that we have extended our stay. Some of them are going to ruin the company. It was the worst experience I ever had with this hotel. 5:00 pm) the gentleman (told me his name was Vito Vince) couldnt seem to find my reservation. Somebody call me back at (804)721-3309. I told the manager at the Hampton in and he said well you get what you pay for. He finally figured it out and I was told I would have to check out the next day and recheck back in. So the draw for this hotel was the indoor pool, and that breakfast would be available the following morning. (when you look at their reviews seems to be a common thing) I was than told i had to leave and they wouldnt be checking me out and or was I getting a refund. Air conditioner did not work. I am BEYOND livid!!!!! I have called every morning, afternoon and evening to no avail. Star came to the room and hung up a shower curtain. I BOOK AN ONLINE RESERVATION USING MY POINTS SOMEHOW MY RESERVATION WAS SHOWING AS A NO SHOW EVEN THOUGH I WAS THERE AND IN MY ROOM. I had ask for a discount and he was quick to say it was not his fault and that all the motels in the area were with out water. The reason that I am sending this email is that I wanted to MAKE SURE that the executives of your corporation knows just how awful the customer service is at the Quality Inn in Plainfield, Connecticut.

The next morning, something inclined me to call and verify that the refund had in fact been issued, when I found myself on the telephone with the very same Nicole.

I told her about the situation nothing was done.

I wish you and your family all the best in these trying times-, Sincerely, This Quality Inn needs a make over big time. Discovered bed bugs in our bed!! In the year 1992, the company became the most significant franchise hotel worldwide. The primary services of the company include allowing customers to have the best experience when it comes to hotels and lodging places. I said excuse me and said that was unacceptable to say that to a customer and closed the call.

Karen did say they were in the process of remodeling some of their rooms and overall she was very nice and accommodating. I, and my husband were registered guests from Thursday, September 30th through today, October 3rd, 2021. I cleaned the toilet, then when I sat down on the toilet, looking under the sink, there was so much dirt, caked on dirt all along the baseboard under the sink. I could not lock the door. I recently paid for a night at an anything but Quality Inn located in Jacksonville, Fl.

I will NOT allow another employer to fire me in this at will state of S.C. I told her that I was never offered another room and after a couple of attempts to lie and try to convince me that she had offered me a different room, I told her flat our to cut the BS. I called back and talked another person and they heard my story again and put me on hold then came back and said and I quote I will offer you another 6,000 points then close the case so you cannot complain anymore. I am at a breaking point and am willing to do whatever it takes to be heard so that this situation can be rectifiedI have nothing to loose and no other options. Now calling is worse after initial BS, 3 seconds later, a 4 choice menu repeated 4x then call disconnected! While writing the word Refund on the top of a post-it, she immediately told me that it wasnt a problem and added you didnt even stay in the room. As disgusted as I am with this whole situation, I has only amplified my anger due to the fact that this is actually the second time this has happened to my wife and I. I just received a email yesterday with account TXH801814. I made reservations for 2 separate rooms, Confirmation numbers #51134571, and #51133624, 1 king size room, and another room with 2 queen beds for my sister and her 12 year old. I asked Star for a different room, to no avail. At this juncture, I believe you should refund the cost I paid. So she had to have seen my wallet sitting right on the dresser. My member number is MXT57763. I had to get going so I had a bottle water and used that to take a wash rag bath uh, So when i was to check out the Manage told me it was a water main that broke. DO NOT STAY AT ANY CHOICE HOTELS!! Copyright text 2021 by Corporate Office HQ. Towards the end of the day I was rushing to get out of a room to get my son from daycare and I left my wallet in a room (that was not going to be occupied by guest that afternoon). I need my refund that hasnt been refunded yet

This is not being done at the Rodeway Inn located in Tahlequah, Oklahoma, just saying. This hotel is old, the carpets are nasty and stained in the Elevator, hallways, and the rooms as well. I spent 20 to 30 minuted of my time to find a nice room which is not right at all. I recently stayed at the Quality Inn at 475 Dingens St. Buffalo NY and I must say it was the worst experience I have ever had at that location. I checked in around 3:00 p.m., went to a meeting and arrived at my room around 8:00 p.m. My question is Why should the customer even be experiencing any of the above issues? Do you think after working all day, and then getting in the car and traveling for 3-1/2 hours, only to check into these dirty rooms, then have to contact the front desk clerk, to change rooms, or having them come clean the toilet, or fix the drain, clean the carpet, spraying for bugs, and fir Christ sake, change the bed into clean sheets.

Mr. P.K. The only person that it shows entering the room was the housekeeping manager. i left my room to go to Walgreens to stock up on my toiletries . We contacted the staff to let them know that our cable for television was going out every other minute. One last thing, normall the breakfast is great an i know with covid it is limited in what can be done. We checked in after 8 hours of driving, so we did not want to look for another choice hotel (should have). My husband and I was so disappointed. The bathroom floor in that room was sticky and again there was some hair in corners. I normally travel for work, bit this time it was for the family.

I would appreciate it if you could email me a correct receipt for my stay. Original email sent to hotel June 26th see below here is what I sent them today: Well, it has been a week and nobody can be bothered to get back to me regarding my recent stay so I guess you wont mind if I post on all the travel site how poor your customer service has gotten and how tired (lack of cleaning) the hotel is looking these days. Absolutely shameful you should feel! I am confident this is not an isolated incident and corporate should be apprised of the deplorable conditions.

I have always loved the location on Dingens as it is convenient to all of my friends and family. I have asked for the owners contact information and she is unwilling to give it to me. A very unhappy situation that possibly you or anyone in corporate can resolve for senior and handicapped couple! It was an employee or the housekeeping manager that robbed me on my first day of work. Unfortunately we both are cognizant that absolutely nothing will be done. I made reservations to stay at the Rodeway Inn, located in Tahlequah, Oklahoma for October 22, and checking out on October 23rd. The reason why I became a Choice Member was to avoid hotels like this. My telephone number should be accessible to whomever decides to deal with this, and my email address is listed below. I would hope housekeeping should be a little more informed as to what to do, or to state the room needed work. I experienced a horrible night last evening which is our honeymoon trip passing through Colby KS. I just looked at her with a smile and said Who you might be ? I m so angry right, I could spit fire!

As i write this i found out that i did use 12k points for this place which i thought was good but then this morning i find out i could have had my family stay at one of your Ascend properties for 2x the points i spent on this place and i should have done so. Made reservations online showed a beautiful picture of hotel. If theres any resolution I can be reached at (321) 449-6768. Felt very unsafe. I read on the choice hotels website that CLEANLINESS because because of COVID-19 was a PRIORTY, and that every inch of the Choice Rooms were cleaned and sanitized for their customers safety. If I dont get my money back Im filing a lawsuit and taking them strait to court. There was a few Choice members that was not happy at all. The login page will open in a new tab. Joshua Keith Brand hello ! When we got there we were totally shocked to see what shape Econolodge on 121 E. Mill Creek Road in Pigeon Forge Tennessee. No formal training was provided and on the first evening shift I found a HAND WRITTEN spiral notebook with INCOMPLETE STEP BY STEP information on how to perform the front desk clerks job? Funny thing is all my confirmations were emailed to me and I have got email from the hotel on numerous occasions. We were so embarrassed. Stayed 9/26/21 Cant wait to leave in the AM. Not to my surprise, she never responded to my call or the alleged attempts by her staf led on sight.

And they claim they cant connect to US based customer service. I cannot believe I was treated this way and it took quite sometime for them to mitigate this issue. Cal me at 404-357-9867 The number of properties that are franchised is more than 6,800 in over 40 countries. He was rude and he walked away when I ask if he could give me a discount because there was no water. I can not express how disappointed I am with Choice Hotels. The first thing she saw was bugs crawling on the wall above 1 of the beds, and for that reason alone, she chose not to bring her luggage into the room, fearing that the bugs could get into her luggage, and bring them home. Finally, I was told by the person that referred me to this hotel will also be quitting and the third shift employee stated, thats why no one ever stays employed here. I would like to speak with someone at corporate about fraudulent damage charges that were made by Quality Inn and Suites in Meridian, Idaho. (No pun intended). My name is Barbara Bogert.

Now its said such a respectable hotel do not want African Americans there .

Im still waiting for my refun.I hope my complaint be taken very seriously Thank you for any help Crystal Cofield. No management available in a service industryWow. This particular establishment happens to be one of those properties. I used 16,000 of my points for the stay and it was my birthday weekend. She also said that she turned down the bed sheets to check for bugs, and saw that the sheets were stained, and that the bed was dirty. We checked in to the hotel on 10-11-19 checked out on 10-13-19. The management staff was ridiculous. If Choice Hotels is concerned about their reputation, something needs to be done about this. I am Lifetime Platinum with Marriott, Diamond with Hilton, affiliated with Laquinta, Holiday Inn and Choice hotels but have NEVER seen a room in this condition. Dead bolt did not work. How can this even happen? The bath had feces on the floor and in the tub as well as rust, we immediately asked for them to refund our money so we could get out of there ,and find suitable lodging for our stay in Richmond, Had I not have taken pictures we wouldnt believed in the state of Coronavirus this actually exist, it needs to be condemned unsuitable for living for any human being. This is now the 5th time for this situation and call time..waiting 43 minutes the first is rather frustrating! The second room was also the same. Pee on the bathroom floor, no shower curtain, the rod in the shower had been pulled from the wall and left leaning against the toilet, used soap in the shower, the floor looked like it had not been vacuumed in weeks. As u said before, I have contacted both the Consumer Protection Agency and the Federal Trade Commission to file complaints and I thought I would try to reach out to someone who might have the influence to fix the travesty that is happening at the consmer level, before I contact my attorney and the local and national media. She then told me her manager wasnt there but would be able to issue my refund from home even though she was not there. After jogging her memory and her acknowledging who I was, she then told me that the manager had told her to inform me that my $384.07 would not be refunded to me after all. I ended up fixing the sink issue for hotel. I stay between 150 and 200 nights a year at hotels and have witnessed virtually every condition. What would have happened if there was a fire with no one at front desk & no smoke alarm! Please sir, I beg youhelp me make this right. I will also contact attorney, Ive never ever in my life got treated so bad like a piece of garbage you find on a side walk or something I just cant believe it I am clean cut well dressed person always shower the reason I say this is I just want to give the people an idea what Im like am the biggest thing I have is a good heart that would help anyone if I can do it I will anyway I lost my phone in the parking lot and my ringer was on low and I ask the guy at the front desk to call my phone please that way it starts to flash and I could see it I dropped it bringing groceries inside it was a little after 9pm he said no I said please can you call it so I can see it he said no anyway I said please my wifes pictures and videos of us having fun together are in there please she just passed away its the only videos I have of us I explained very polite and nice he wouldnt do it and to let you know I have been staying here for over a month waiting to find a new place but my wife just passed in this hotel I never got treated so bad ever and if I had more time you dont even know the half of the bad stuff this cold hearted I think Ive spent thousands of dollars since I been here I never asked for anything I mean anything nothing and just today I find out he doesnt want to give me no points for staying here either its not fair the guy that lives here pays 129 dollars less every week why cant I get that why because I told the manager he is cold hearted I hope if anyone cares that can do anything please call me 6105878987 text me this is just not rite if you only saw with your own eyes but the whole family works and lives here from overseas, The Philippines and South America are the only ones that answer! I requested another room and was told there were none available. When we arrived (approx. The headquarters of the company is based in 1 Choice Hotels Circle, Suite 400. They have not provided proof and threatened to call the police on me if I call into the hotel. Yuk. No king suite was available so i opted for a two full bed suite. But on another not how can you take money from a card I have that is not in your files. She didnt want to shower because she wasnt sure where the backed up was really coming from. Was still waiting to hear from the manager. The police really cant do anything about it. Nothing a good shampooing would fix. I talked to a lady from the corporate office and sshse said they cannot do this. She knew she didnt offer me another room and I had no idea why she was trying g to convince me otherwise. All the door jams were filthy like they have not been cleaned in months. I went down to the office to inform them of the situation and there was no manager in the office just one employee running the front desk. You dont stay hera ? One more thing, your website says that complimentary hand disinfectant would be given at checking, or in the rooms when you check in. I had initially booked for June 22 24 but decided to add an additional night (June 21st). Try looking into the eyes of a 12 year old, expecting to get in the pool after a long drive.

I have stayed at numerous hotels in the Choice chain and always found them clean with no issues. I believe Corporate office has a reputation to maintain and should be checking on their franchisees. Stayed at Quality Inn Plainfield Booked smoking and verified they had a pool Got there its no smoking and pool is under construction Were to charge my card on arrival Charged it day before at a higher rate then charged it twice after I left Should be refunded for EVERYTHING Trying to call them and if course on hold forever Did report them to my bank as fraud charges Total BULLSHIT!!!!

When entering the room I noticed abject FILTH! #232 6/4/19 Got up to take a shower, and no water. The mattresses had stains.

After I followed up I was told they would only refund 6,000 of my points. Vis gift card that I received. I would assume you dont want that type of franchisee with your name attached to it do you? They need a more accurate name. She gave me a Reference #R9638303. Filthy, moldy smelling rooms. Again he spoke loud and said it is not our fault that there was no water. Tried contacting corporate but when transferred to Executive Offices the call is dropped! On Thursday when the female clerk came to the room I told her my nightmare for the two days and asked if I can speak to the manager. Shocked, I asked why, and was told by Nicole, that because I chose to not accept the alternate room she had offered me, I basically forfeited the money I had paid. Thank you.

My sister and I are traveling from Mississippi to Maine and we stopped at a choice hotel Econolodge at 222 Arsenal Rd., York, PA we were charged Twice by the Econolodge one charge for $76.64 and the other charge for $86.64. Now I understand what it means, BY THE BOOK-BY THE BOOM I suggest you stop using this slogan it sucks and so does Quality Inn. To the Executives of Choice Hotels, One of the staff members told us that they were having issues with the cable and that Direct TV would resolve the issue. I was actually told she wasnt there at the property, called guest relations and they immediately had her on the phone, leaving me with the promise that she would be returning my calls, but she still hasnt. I recently had reserve a room for our stay in Richmond VA 8008 W Broad St 23294 Quality Inn Richmond West End.

Seriously? The company provides the largest hospitality services in the world, along with franchising options as well. But Im so upset, Im working hard to get a new place to live in and showing up at a new job to have my money stolen, is very disturbing and disheartening.