somfy motor not responding

2021/05/21

Check the mains voltage. 8. The end limits can only be modified if the motor has been programmed in manual mode. 2. You have to define the of the tube (60 ou 76), the of the crown (200, 220 ou 240) and the torque. The microswitch of the end limit security is actived: turn the end limit devices 10 turns in the + direction Your remote control is re-pairedand the others no longer control the motor. Press and release any button on the remote control for the shade. 1. 2.

6. To reset this motor press and hold the program button for 10 seconds. Check the solar panel voltage: Panel voltage 21 volts +/- 10%. Always check that connections are firmly made and that you have batteries installed correctly (if applicable). Check that the LED is flashing when you press a button on the remote control. Do an end-limit readjustment, 1.Do an end-limit readjustment Reconnect the solar panel again. Technical information / Selection assistance, How to pair a transmitter following a malfunction or loss of the initial transmitter, My motor does not respond to commands from my remote control, My motor stops after a few seconds of operation, My motor does not stay in its lower position, it rises on its own. If no lights light up, you will need to replace the CR2430 battery in your remote, you will need a screwdriver to open the control. Disconnect the battery again from the motor for3 seconds. Disconnect the battery from the motor for3 seconds. The motor is may be in thermal cut-out: wait for the motor to cool down. The shutter should lower on its own (do not hold down the button). SEMI AUTO LOW mode, when only the LOWER end limit is set automatically. somfy moco controller ac 3. 2. With the new transmitter, press the programming key until the motor runs in one direction and then in the other. Disengage the motor using the handle provided or using the declenching unit. SEMI AUTO HIGH mode, when only the UPPER end limit is set automatically. Click hereto watch the YOUTUBE tutorial. Switch on the power supply : the motor will run briefly in one direction and then in the other Modified on: Wed, 30 Sep, 2020 at 1:39 PM. Check the installation compensation, 1. 1.

somfy rts tilt wirefree 3. The shutter should lower on its own (do not hold down the button). Sometimes, things don't work out as planned. 5. With which motors is this product compatible? 5. Switch off the power supply to the motor for 2 seconds Press thePROG (programming) buttonon the new transmitter to be paired (approximately 3seconds) until the motor turns back and forth once. You can use the receiver module but this isnt common. The motor has difficulty moving the shutter up, The rolling shutter doesn't hold its upper end position, The motor no longer stops at its limit switch, Technical information / selection assistance, The motor has lost the adjustment of its limit switches. 2. Enter the factory code 000000 and confirm with the SET key Batteries can be charged with a NiHM charger purchased locally. 2. Its not a reset where the motors limits will be restored to factory settings. 1. Once the shutter is correctly positioned, press the STOP and UP buttonssimultaneouslyuntil the shutter starts to move. Press the PROG (programming) button on the new transmitter to be paired (approximately 3 seconds) until the motor turns back and forth. Press the PROG button of the tranmitter to be added for 1 second: the motor turns in one direction and then in the other 2. Check the installation compensation 5. Which adaptors are available for 60 motors? Using the UP and DOWN buttons, adjust the desired upper position. Learn how your comment data is processed. It is imperative to work with only one motor at a time when canceling the programming. The motor turns. Test the motor directly after making a bridge between the FDC inputs (wires 1/2 and 3/4 of the motor) and install a bridge on the safety input. 7. When you attempt to reset it, nothing happens. Check the adjustment of the limit switches: the safety limit switch may be engaged: make 4 turns in the + direction on each adjustment wheel. 4. 5.

Check the rotation direction using the UP and DOWN buttons; if the direction is reversed, pressthe STOP buttonuntil the motor turns back and forth. Other motors used for blinds and shutters are 12V and have a transformer as a power supply. 3. Disconnect the battery from the motor. If you have any questions or are still unsure about how to solve your Somfy Motor troubles, send in an email to [emailprotected]. Reconnect the battery to the motor for8 seconds.

3. Repeat the same operation on all shutters to be added. Check that the box is powered and correctly wired. 2.

How to program a transmitter if the originally programmed transmitter on motor is lost, The end limits have been changed from the adjusted positions, The motor does not respond to the control, How to install this product with SD250-350-510. Check the rotation direction using the UP and DOWN buttons; if the direction is reversed, press the STOP button until the motor turns back and forth. Disengage the manual override The digicode is programmed. 3. Disconnect the power supply again for 3 seconds. Press thePROG (programming) buttonon the control until the motor turns back and forth. 1. Coming straight from the manufacturer, all Somfy Motors are usually in factory settings. Disconnect the solar panel from the motor. 4. 8. When you buy the Somfy Motor, you may want to test it. 2. Add a second transmitter to your AUTOSUN 2 Solar Solution. mural ND Reconnect the power supply for 8 seconds. 2. Determine your motor and use the correct procedure to reset your device to the factory settings and get back to using your Somfy Solutions. 2. This is the most common mistake made when battery tubes are not working. instructions pour activer JavaScript dans votre navigateur Web. Save or remove an intermediate position on a roller shutter equipped with AUTOSUN 2 Solar Solution. The motor turns back and forth. 2. Press thePROG (programming) buttonon the individual control until the motor turns back and forth. Press the PROG button from the individual transmitter to the back-and-forth of the motor Solar Power Kit - see PDF Attachment below. Setting lower end limits : press the DOWN button on the control point to lower the motorised product to the lower end limit and turn the corresponding setting screw to set the required lower end limit. Reconnect the battery to the motor. 7. 4. The following SIMU Hz transmitters are available to replace discontinued products: color + Watch video Identify the setting wheels Enter the new code and confirm with the SET key 3.

6. 2. Press both the UP/DOWN buttonssimultaneouslyuntil the motor turns back and forth for around10seconds. 5. Your new remote control is paired with the motor. Finally reconnect the power supply. Click hereto see how to replace the motor. 2. 2.Simultaneously press the UP and DOWN keys of the hz transmitter. color Make sure multiple motors are not plugged on the same wired direct control, If the manual override is used, the limit switches may be out of ajdustment, The T5Hz02 motor only has a manual mode for programming the limit switches unlike a T5Ehz which has 4 modes for adjusting the limit switches : manual, automatic or 2 semi-automatic modes, Compatible with all Simu Hz and Somfy RTS control points. Disengage the manual override When the shutter is at mid height, press the STOP button and hold it down until the motor turns back and forth (approximately 5 seconds). 1.Switch the motor on Check the power source connection to check if all blinds or shutters are working. FRS, Discover the product video Please note, if you already have a multi-channel remote control, remember to select the right channel before pairing. Using the UP and DOWN buttons, move the shutter to the desired low position: during this operation, continue to hold down the transmitter buttons to lower or raise the shutter. 6. 3. 2. 1. 3. 1. Disconnect the battery from the motor for3 seconds. Reconnect the battery to the motor. Does the remote light up? Enter the factory code (000000) on the keypad The code can be modified. 2. 6. Once the shutter is correctly positioned, press the STOP and UP buttons simultaneously until the shutter starts to move. 4. Press the PROG (programming) button on the individual control until the motor turns back and forth. Press the SET button until the bottom LED flashes 4. 2. 1. Charge the battery. Test the motor connecting it directly to an electrical source, The motor may be in thermal cutout safety: let it cool down and try again, 1. Check that the winding tube on the motor head side is correctly fixed to the adapter by 3 at 120 . Plug in the power supply: the motor turns in one direction and the other. Where Can I Find Technical Documentation? Autosun 1 battery => presence of a small printed circuit board with a reset button. Check the Connect directly the motor to the power source, 3. The new transmitter is paired, 1. Replace the battery of your AUTOSUN 1 Solar Solution with the new AUTOSUN 2 battery. If there is one, disengage the manual override How to program this product on a rolling shutter radio motor, How to replace a faulty or lost transmitter on a radio motor. No spare parts are sold. The remote control is deprogrammed. 6. Check the battery voltage: it must be over 11.5volts. Did you find it helpful? Plug in the power supply 8 seconds If you have used the manual override and have exceeded the position of the limit switches you have to adjust end limits. 3. Watch video Identify the setting wheels Dayton, NJ 08810 USA Sorry we couldn't be helpful. The reset procedure is designed to be easy to complete. The limits of the motor are set on the motor itself. (The screw heads must be embedded in the bore of the tube). During the flashing press the selected channel (1 of the 2 large buttons) on the radio keypad until the roller shutter moves up and down Connect the battery to the charger reference 9020638. 3. The shutter should rise on its own (do not hold down the button). 2. 6. The new position is saved. *Trick* to increase the end limits, turn setting screw clockwise and vice versa, 1. Press the PROG button on the radio keypad for more than 1 second (behind the keyborad) => one of the LEDS flashes

This is the most common issue that prevents a reset. When the manual override is used, is the motor always powered up? 2. 4. HOW TO INSTALL A ROLLING SHUTTER EQUIPPED WITH AUTOSUN, HOW TO PAIR A TRANSMITTER FOLLOWING A MALFUNCTION OR LOSS OF THE INITIAL TRANSMITTER, HOW TO PROGRAM THE MOTOR IN FULLY AUTOMATIC MODE, HOW TO PROGRAM THE MOTOR IN SEMI AUTO LOW MODE, HOW TO PROGRAM THE MOTOR IN SEMI AUTO HIGH MODE, HOW TO REVERSE THE ROTATION DIRECTION WHEN THE MOTOR IS ALREADY PROGRAMMED, HOW TO SAVE OR REMOVE AN INTERMEDIATE POSITION (PI), HOW TO CANCEL PROGRAMMING AND RETURN TO FACTORY SETTINGS (MOTOR RESET), HOW TO BRING THE MOTOR RADIO OUT OF STANDBY, MY REMOTE CONTROLS DO NOT CORRECTLY CONTROL MY SHUTTERS AFTER I ADD A GENERAL REMOTE CONTROL, THE MOTOR ASCENDS AFTER REACHING THE LOWER END LIMIT. 1. With, Your email address will not be published. 4. The motor is programmed. 1. Somfy RTS (Radio Technology Somfy) Motorized Blinds and Shades. Using the STOP button, stop the shutter at the top. If the direction of rotation is reversed, press the STOP key until the motor runs in one direction and then in the other. 3. Disconnect the battery from the motor for3 seconds. Ensure both battery end caps are on straight and tight. (3 seconds minimum) 9. Consult our manuals and wiring diagrams dedicated page, Consult our UL declaration dedicated page, Consult our warranty service after the sale dedicated page, Review the motors label for all identification information, Use the online calculator and selection guides to calculate torque. 2. Disconnect the solar panel from the motor. 1.Open the Hz radio digicode with the key provided. 2. Once the power is fixed, reconnect the battery tube to the shade and refer back to checking shade operation on the motor.

Click hereto view the manual ref. 8. Press the UP and DOWN buttonssimultaneouslyuntil the motor turns back and forth. Setting lower end limits : press the down button on the control point to lower the motorised product to the lower end limit and turn the corresponding setting screw to set the required lower end limit. 3. 2. 3. Using the STOP button, stop the shutter at the top. Check the continuity of contact with the safety brake, For T940/T940M/T950/T950M/T960/T960M/T980/T980M, Check that the motor adaptation is correctly fixed on the base ring of the motor by 3 screws at 120 2. Your new remote control is paired with the motor. Pressthe PROG (programming) buttonuntil the motor turns back and forth. Reconnect the battery to the motor. Using the UP and DOWN buttons, adjust the desired upper position. Press the PROG button on the transmitter for 3s => the roller shutter moves up and down What are the detailed features of the product? Reconnect the power supply for 8 seconds. Once the shutter is correctly positioned, press the STOP and DOWN buttonssimultaneouslyuntil the shutter starts to move. The 3-8-3 sequence may fail to work due to a couple of problems such as the motor is in the factory setting, lack of power, or the motor is defective. Help us improve this article with your feedback. 7. The remote control is deprogrammed. Compatibility of the AUTOSUN 1 version with the AUTOSUN 2 version, To connect an AUTOSUN 2 motor to your AUTOSUN 1 installation Press thePROG (programming) buttonfor approximately10secondsuntil the motor turns back and forth twice within a few seconds. Disconnect the battery from the motor for3 seconds. Watch video End-limit switch settings, 1. Reconnect the battery to the motor. Briefly press the SET key Check if there no hard point in the installation. The microswitch of the end limit security is actived: turn the end limit devices 10 turns in the + direction Required fields are marked *. Check the condition of the teeth and realign them. Press the 3 UP/STOP/DOWN buttonssimultaneouslyuntil the motor turns back and forth for around3seconds. The motor is programmed. Press the PROG (programming) button on the general remote control for 1 second; the motor turns back and forth to confirm the addition. Position the shutter on its current end limit. Contact your reseller. Check the link between tube an adaptation. Note: Be sure to follow the label on the battery tube that displays proper battery direction. 3. 2. 4. This, The Somfy Oximo IO is currently Somfy's most advanced tubular motor for roller shutters.

Your new transmitter is paired. Check the motor/battery/panel connections. 5. Replace the motor. Check the continuity of contact with the safet-brake, Watch video Motor rotation direction Which adaptors are available for 89 motors (all T835 and T835M / T940 and T940M / T950 and T950M/ T960 and T960M motors)? The external receiver units are reset in a different way. 9. The motor turns back and forth. 3. 4. Check the motor connectors: Press the UP and DOWN buttons simultaneously until the motor turns back and forth. 7. The motor will jog once (it moves up and down).

This reset results in the link between the motor and the remote control being terminated. 5. Below are the four common issues that may prevent the reset sequence from working and how to fix them. Press the PROG (programming) button on the new transmitter to be paired (approximately 3 seconds) until the motor turns back and forth. Click here to watch the YOUTUBE tutorial (FR). 3. You can now program the motor. There are different ways of resetting your Somfy Motor; with the 3-8-3 sequence being the most common reset sequence method. 1. Setting upper end limits : press the UP button on the control point to raise the motorised product to the upper end limit and turn the corresponding setting screw to set the required upper end limit. Connect an AUTOSUN 2 motor to your AUTOSUN 1 installation, or install an AUTOSUN 2 battery on your AUTOSUN 1 installation. Adaptor sets for Grills and Metal Shutters. Using the UP and DOWN buttons, move the shutter in the desired low position: during this operation, continue to hold down the transmitter buttons to lower or raise the shutter. 5. 5. 1. Disconnect the power supply only on the motor concerned for 3 seconds. Factory code can be changed. The last problem could be that the motor is defective and needs replacement. 6. The motor turns back and forth. Press thePROG (programming) buttonon the general remote control for 1 second; the motor turns back and forth to confirm the addition. ALL-AUTOMATIC, SEMI-AUTOMATIC LOW, SEMI-AUTOMATIC HIGH and MANUAL Mode. No power supply: check the wiring, power supply and fuses It is easy to check whether theres power running through the motor if you have more than one blind or shutter. When the shutter is at mid height, pressthe STOP buttonand hold it down until the motor turns back and forth (approximately 5seconds). 4. 800-227-6639, The brand dedicated to door and window professionals. Click hereto see how to replace the motor. Press thePROG (programming) buttonon the individual transmitter for approximately3secondsuntil the motor turns back and forth once. 6. The motor is in factory settingsand ready to be programmed.

2. 2. The thermal protection is actived: wait a few minutes then try again to control the shutter.

If one blind or shutter isnt working and you try to do a reset and the others are working, it could be a power issue. 1st sheme : motor assembly of 300 Nm or less, 2nd sheme : motor assembly greater than 300 Nm, Watch video Motor rotation direction

2. 1. Which adaptors are available for T980 and T980M motors? FULLY AUTOMATIC mode, when the upper and lower end limits are set automatically. Remove one end cap and remove the AA batteries, insert new AA Batteries. The 3-8-3 sequence works with motors with an integrated receiver and power mains voltage. 5. 1. Which product can replace an old transmitter? 1. *Trick* to increase the end limits, turn setting screw clockwise and vice versa, Connect the motor directly to the electrical source to check that it is working properly, Check the motor torque according to the weight of the shutter Run the above tests before you conclude that your Somfy Motor is defective. 1. 5. Watch video End-limit switch settings, Check the wiring between the motor and the direct control and test the motor connecting it directly to an electrical source, 1. Press thePROG (programming) buttonon the transmitter to be removed for 1 second, the motor turns back and forth to confirm the removal. Test the motor connecting it directly to an electrical source Autosun 2 motor => Two 2-point connectors. For the external module, you are removing the link between the remote control and the motor. Where Can I Learn More About Warranties and Service After the Sale? 4. Reconnect the battery to the motor for8 seconds. An actual reset of the module removes control from the memory of the motor. 2. Which adaptors are available for 40 motors? 3. 3. Press the PROG (programming) button until the motor turns back and forth. Press the UP and DOWN buttons at the same time until the motor turns back and forth. This site uses Akismet to reduce spam. 3. For any after sales request, contact your supplier or installer. 5050593A-Digicode SAHz. Press thePROG (programming) buttonon the individual transmitter until the motor turns back and forth. Press the individual transmitter PROG of the motor for3 seconds=> the motor turns in one direction and then in the other. One of the easiest ways to determine whether a shade is operational is to substitute the power from a known working shade (if possible). 1. Type the factory code (000000) on the digicode. 2. or to install an AUTOSUN 2 battery on your AUTOSUN 1 installation, Find the product manuals on the dedicated product page. Briefly press the digicodeSETkey. 1. Press thePROG (programming) buttonon the individual control until the motor turns back and forth. Find out how easy it is to install a rolling shutter equipped with an independent tubular motor, thanks to its battery and solar panel! 2. 1.

With which controls is this product compatible? 5. This means the motor is in the right settings and you cant reset it. The motor may be in thermal cut-out: wait for the motor to cool. Somfy RTS controls are compatible with the SIMU Hz radio motor range, including AUTOSUN. Disconnect the power supply again for 3 seconds. Press the RESET button on the radio keypad for more than 1 second (behind the keyboard) After charging, the battery should have a voltage of around 13volts.

4. Press the transmitter PROG key of approximately one second : the motor will run in one direction and then in the other. 2. 6. Reconnect the battery to the motor for8 seconds. Thus saving you time dealing with technicians or customer service. Setting upper end limits : press the up button on the control point to raise the motorised product to the upper end limit and turn the corresponding setting screw to set the required upper end limit.

How to program the Somfy Oximo IO roller shutter motor, How to Reset the Somfy Telis 6 RTS Remote Control. Yes 2. Open the radio keypad with the key provided Click hereto watch the YOUTUBE marketing presentation. Position your shutter in the new position using the UP and DOWN buttons. Check the battery: Technical information / Selection assistance / compatiblity. 4. 2. When theres no power running through the motor, the reset sequence will not work. 3. 6. Press thePROG buttonon the digicode for more than1 second( behind the digicode keyboard) => 1 led flashes. Discover the 4 different ways to adjust your engine from the Electronic radio engine range depending on your installation. In our commitment to transparency, we strive to provide clear and concise answsers to frequently-asked questions. 8. The new transmitter is paired. Test for power to the shade by pressing and releasing the program button on the motor. Adjust the end limit position using the UP and DOWN buttons. 2.

3. 1. 2. Which adaptors are available for 50 motors? 4. Press the STOP button until the motor turns back and forth to save the new end limit. Press thePROG (programming) buttonfor approximately10secondsuntil the motor turns back and forth twice within a few seconds. 4. 5. If you don't have a known working power source to substitute, check the following: STEP 1: Check the battery in the control(s). They cant be reset. The motor is reactivated. HOW TO MODIFY YOUR AUTOSUN 1 INSTALLATION, HOW TO REPLACE THE AUTOSUN 1 MOTOR WITH THE NEW AUTOSUN 2 MOTOR, HOW TO REPLACE THE AUTOSUN 1 BATTERY WITH THE NEW AUTOSUN 2 BATTERY, Technical information / selection assistance / compatibility, The motor turns but doesn't drive the rolling shutter. Please note,if you already have a multi-channel remote control, remember to select the right channel before pairing. The shutter should rise on its own (do not hold down the button). Minimum 3hrs. 7. During the flashing press one channel ( 1 of the 2 large buttons ) until the motor turns in one direction and then in the other. Position the shutter at mid height. 5. Press the PROG (programming) button on the transmitter to remove for 1 second, the motor turns back and forth to confirm the removal. 3. Which adaptors are available for 60 motors (All T6 and DMI6 motors)? Press the UP and DOWN buttonssimultaneouslyuntil the motor turns back and forth. Presse theRESET buttonon the digicode for more than1 second(behind the keyboard). See the steps here to pair the control and the shade. 3. Press the PROG (programming) button on the individual transmitter until the motor turns back and forth. Let the shutter stop on the end limit position you want to change. 1. 1. Disconnect the solar panel from the motor. Its important to know your model type in order to use the right sequence. Check the remote controls battery. Autosun 1 motor => One 4-point connector. 1. Can I return my motor to the service department or order spare parts? The crown of the adaptor set is not correctly fixed on the motor base crown or on the tube: check the fixations of the crown on the motor base crown or on the tube. 1. The 3-8-3 reset sequence resets specific motors. Ensure motor lead and battery lead connections are tight and secure. Press the STOP button until the motor turns back and forth. 3. How Do I Calculate the Necessary Motor Torque? The motor is in standby. This is only possible within maximum 10minutesafter the motor programming and with a single control point paired: Click hereto see how to replace the battery Check that the LED is flashing when you press a button on the remote control. Check if you have to replace also the adapter set, 1. Once the shutter is correctly positioned, press the STOP and DOWN buttons simultaneously until the shutter starts to move. Test the motor connecting it directly to an electrical source This is because the limits of this type of motor are built into the motor itself. The motor turns back and forth. timer Hz The motor is in factory settings and ready to be programmed. Fully program the motor. 1. No. Check that there are no problems (slats that stick, for example) Disconnect the battery again from the motor for3 seconds. How Can I Identify Which Motor is Installed? Check the operation of the motor by connecting it directly to the power source. 2. 4. The MC Pro motor is no longer commercially available but can be replaced by a Centris. Disconnect the battery again from the motor for3 seconds. 2. The code is changed, Product leaflet radio Simu Hz 1 channel transmitter, Product leaflet radio Simu Hz 5 channel transmitter, 1. There is a wide range of motors and electric blinds available. Unplug the power supply 3 seconds Press the up and down button simultaneously. 5. The motor will run in one direction and then in the other. Other than 10V or 240V models. Autosun 2 battery => no printed circuit board. Finally reconnect the power supply. Confirm the new code and confirm again with the SET key Disconnect the battery again from the motor for3 seconds. Check the remote controls battery. 7. There are instances when you need to reset your Somfy Motor. Program the motor, Check the drive between the adaptation crown and the tube, Check with the manufacturer of the control point using the characteristics of our products, Invert wire 1 and 2 if the motor dos not turn in the good direction, 1. Only on the motor concerned unplug the power supply 3 seconds Switch on the power supply to the motor for 7 seconds Press the UP and DOWN buttons simultaneously until the motor turns back and forth.

Disconnect the solar panel from the motor. No power supply: check the wiring, power supply and fuses 4. The rotation direction is reversed. Your email address will not be published. Tel. 121 Herrod Boulevard, When that happens during the programming sequence of, When you get a new Somfy motor, it will be in the factory settings. Check the wiring between the motor and the direct control WHAT IS THE DIFFERENCE BETWEEN AUTOSUN 1 AND AUTOSUN 2? It is only possible to bring the radio out of standby if the panel is connected to the motor and illuminated,and can only be done with the transmitter paired during programming. 2. Adjust end limit : 5. Press PROG on the new transmitter (about 3 seconds): the motor turns in one direction and the other. 2. Reconnect the solar panel again. Note: Both caps are removable and if not fully screwed on, the tube will not work. The thermal protection is actived: wait a few minutes then try again to control the shutter. Click hereto see how to replace the battery, How to install a key switch with declutching, How to install declutching security box + switch, 2. 1. The declutching is active: check that the declutching cable is not wound or that the declutching handle is disengaged. 4. 5. 1.

3. Reconnect the battery to the motor. We are dedicated to making sure our customers have all the information they need to successfully install and operate our motors. 4. Disconnect the power supply only on the motor concerned for 3 seconds. What is the compatibility with a wired control point of another brand? 1. 3. The motor turns back and forth. 4. Within maximum2secondsfollowing the motion, press the STOP button until the motor turns back and forth again.