oklahoma joe customer service

2021/05/21

For the best possible site experience please take a moment to disable your AdBlocker. Wheels with a full axle are better than those bolted to the frame, which may eventually bend. Keep this information in a safe place, along with your receipt, and contact your retailer in the first instance regarding any warranty claim. Get information on any product recalls or updates on safe product usage. As far as customer service goes I had no trouble at all getting a replacement thermometer for my offset when the supplied one got some foggy moisture after the first time it rained. joe lee Wipe out the interior of the unit with a cloth or paper towels.

JavaScript seems to be disabled in your browser. The food that was originally stuck on the grates should fall off, but if theres anything still stuck on you should be able to easily scrub off the rest. Oklahoma Joe's 20202106 Rider Deluxe Pellet Grill, 55. Also, occasional touch up of the exterior paint will be required. The store will not work correctly in the case when cookies are disabled. JavaScript seems to be disabled in your browser.

Use the. I didn't say he had any issue getting parts. The other four have white connectors and wires that connect color to color; black & white to black & white, red to red and yellow to yellow. For the best experience on our site, be sure to turn on Javascript in your browser. This indicates grill temperature at the smoke or lowest setting, to represent a cooking task where the food requires slow cooking. It also analyzed reviews to verify trustworthiness.

Indicates whether the grill provides one ore more hooks to hang your grilling tools. Consumer Reports. Took me about 45 minutes by myself and the instructions are spot on.

Refunds and Replacement Orders will be processed within7 to10 business days once they arrive at our Returns Center. Reviewed in the United States on August 19, 2020, Love it. Evenness performance Evenness of heating over the grill's surface at the highest and lowest setting using thermocouples. If after inspection it is determined that the product is defective, we will repair or replace it (at our discretion) free of charge. You can cook steaks like a professional with the temperature in that area reaching almost 600 degrees (another feature you don't find on other pellet grills). Char-Broil is definitely way. way below the Original OKLAHOMA JOE quality and service! What I was trying to insinuate was that the people answering the phone really weren't OK Joe employees but are an independent answering service. For the best experience on our site, be sure to turn on Javascript in your browser. Never use damp or wet pellets, as they may damage your grill. The exterior measurement of the grill with shelves. Perhaps they should have stuck to a more manual design. Service under this warranty is available by returning the product, with your proof of purchase, to where it was purchased. This smoker is worth every penny. Just FYI, clear out your auger after every use.

If using lighter fluid, saturate the charcoal briquettes with lighter fluid and let it soak in for approximately 5 minutes. For help identifying model number, please contact Customer Service at 800-318-7744. and 4.67 lb. Poor Mans Big Green Egg, AKA Oklahoma Joe's Bronco Drum Smoker. This is a two-person job, so be sure to have some assistance. For help identifying model number, please contact Customer Service at 800-318-7744. I honestly cant complain about my product or my version of customer service. Should I season my grill before its first use? Additional features and accessories that may come with the grill (If any). FedEx, UPS or USPS Priority. Reviewed in the United States on January 5, 2022. I researched quite a bit before buying this grill. This morning the same scenario so I called Ok J support and they said it "may" be temp probe and they would send me a new one.. arriving late Sept or Oct. Make sure coals are completely extinguished before cleaning the inside of the unit. For your protection, we recommend returns be sent via a trackable method, e.g.

The convenience score is based on the main and secondary cooking areas, grate type, if it has wheels or casters, etc. For the best experience on our site, be sure to turn on Javascript in your browser. SmokingMeatForums.com is a community of food lovers dedicated to smoking meat. Most carts have two wheels or casters on one end and two casters on the other. Extra pellet storage buckets can be purchased so you can store all your favorite flavors. NEVER PAINT THE INTERIOR OF THE UNIT. I love this grill. Reviewed in the United States on March 20, 2021. Please note the warranty will be deemed void if the product is used for other than what the product was designed for. For Size, quality and capability, I think this thing outshines all of the rest. No. For help identifying model number, please contact Customer Service at 800-318-7744. Once you set your desired cooking temperature, the Pit Control System takes care of the rest.

A temperature probe is an electronic thermometer that can be inserted into cuts of meat. Reactivate now We recommend filling the hopper at the beginning of every cook and emptying it completely when finished cooking. The only exception is purple & white, which connects to black. The Oklahoma Joe's The store will not work correctly in the case when cookies are disabled. The store will not work correctly in the case when cookies are disabled. If you'd like to contact us, you can reach us through the form below. No, but it will keep your pellets safe during use. Well built and very sturdy, strong, heavy and Beautiful. Please make sure that you are posting in the form of a question. models like the Rider DLX 20202106 are rated on multiple criteria, such as those If the claim is not deemed to be a warranty issue or is outside its warranty period, we can repair the product at a nominal cost. Please have your Model # and Serial # available when contacting us. Send us an e-mail using our contact form.

The temp gauge on the OKJ is crapspend $10 - $20 on a new one. 4. For the best experience on our site, be sure to turn on Javascript in your browser. As always, empty the QuickDraw Hopper between cooks to keep your pellets dry and in good condition. You must log in or register to reply here. Yes. The dimensions of the bottom shelf of the pellet grill if applicable. What a complete disappointment. Initial use/setup is easy and I especially like the SEARING feature in the center.

Always store wood pellets in your pellet storage bucket and keep them in a dry place. Im sure that the customer service issues your friend had are just one side of a multifaceted experience. What does the error code on my Rider Pellet Grill mean? 6. If the grill has a timer to set the cooking time. fuel input rating (per hour). The additional shelf area of the pellet grill if applicable. Evenness of heating over the grill's surface at the highest and lowest setting using thermocouples.

Oklahoma Joe's Blacksmith Rake & Brush to cleanout any coals and ash from the firebox after everything has cooled into a non-combustable garbage bin and dispose of according to your local trash service's guidelines. You can still see all customer reviews for the product. How do I switch between smoke and sear modes? Lots of features. The store will not work correctly in the case when cookies are disabled. How to Add Moisture Before And During Cooking, Reverse Seared Porterhouse with Hasselback Potatoes. The smoke/sear lever on the Rider DLX Pellet Grill slides to the left for searing and to the right for smoking. Specific warranty information is supplied with each product. The Rider 600, 900 and DLX Pellet Grills are designed to be fueled by Oklahoma Joes wood pellets.

A buddy of mine bought an Oklahoma Joe's pellet grill a month ago and to make a long story short: My OKJ highland offset had been nothing less than awesome for me. Let grates cool completely after a cook. in. Need immediate help? Most pellet grills require using a shop vacuum to clean the ash out of the grill. If using a chimney starter, electric starter, or other type of fire starter, light your fire according to the manufacturer's instructions. The frequency of clean-up in and around your smoker is determined by how often the smoker is used. How easy it is to clean the ash out of the grill and to remove pellets from the hopper. Return shipping and freight charges are also your responsibility unless the item was shipped to you in error. The store will not work correctly in the case when cookies are disabled. You can mix wood pellet flavors to make your own unique flavor blends. Stack charcoal briquettes or wood into a pyramid-shaped pile on top of the charcoal grate or ash pan. If you aren't used to hauling over 200 lbs of equipment around, I'd invite a friend over! 5" W x Oklahoma Joe's 20202106 Rider Deluxe Pellet Grill, 55. Call Customer Service at 1-800-318-7744 if you need additional assistance. Instead, our system considers things like how recent a review is and if the reviewer bought the item on Amazon. How long does a bag of wood pellets last? Cleaning Since Oklahoma Joes wood pellets were designed to work with the Rider Pellet Grills, youll get the best performance out of Oklahoma Joes wood pellets. Warranty is available to the original purchaser if during this time period the product fails due to a fault in either materials or workmanship. What is the capacity of the QuickDraw Hopper? The pounds of pellets used per hour of use at highest temperature. Chat with a real human. Reviewed in the United States on March 30, 2022. Ashes collect moisture, which can lead to premature rusting and decay. of pellets. I enjoyed not having to worry about flare ups burning my food. You are using an out of date browser. JavaScript is disabled. Remove the grates and rinse them off with water. account information here. Grills test program at to get the information you were looking for! Yes. listed below. Wipe out the interior of the unit with a cloth or paper towels. I was very impressed with OK Joes smoker, but lets see how long it lasts through the years. Please have your Model # and Serial # available when contacting us. Depending on your cooking method, either leave the briquettes in a pile or spread evenly across the charcoal grate using a long-handled poker. This indicates grill temperature at the smoke or lowest setting, to represent a cooking task where the food requires slow cooking. An RMA # is required to return any item(s) to Oklahoma Joe's. Shelf space (if available) rounded to the nearest 5 sq. Oklahoma Joes offers.

You do not have to wait for us to receive the original item before placing the new order; you may place it at any time. Grill doesnt pull much energy if smoking all day. There are no products matching your search. Leave lid open until briquettes are fully lit. over 1200 square inches of cooking space! The material of the grates (ex. After scraping your grates clean, dry and saturate the grates using vegetable oil to prevent rust from forming. Rust can appear on the inside of your smoker. Seasoning your grill before cooking will burn off any manufacturing residues, protect your grill surfaces and create the beginning of a cooked-in surface treatment that will add to the flavor of your cooks. There are no products matching your search. in. Failure to properly follow these steps may damage the finish and/or impart metallic flavors to your first foods. DO NOT USE WATER. When finished cooking, and the unit has adequately cooled, clean out all remaining ashes. Can charcoal or natural gas be used to fuel the Rider Pellet Grills? Always light the fire with the cooking chamber and firebox lids open. Obtain an RMA # from Oklahoma Joe's Customer Service at 1-800-318-7744. Oklahoma Joes offers Apple, Hickory and Competition Blend wood pellets. Oklahoma Joes wood pellets are 100% all-natural hardwood. All products are warranted for personal use only. Pat dry with a towel and saturate the grates with vegetable oil to prevent rust from forming. You can view completed returns and refunds by visiting Your Account and accessing your order history. Shipping and freight charges are not refundable unless the item was shipped to you in error. Today, Oklahoma Joe's continues to build the most sought-after smokers in the world.

Reviewed in the United States on September 2, 2020. Ashes collect moisture, which can lead to premature rusting and decay. There are no products matching your search. Fantastic results with this thing. Can not go wrong on the Price. We recommend using 2 pounds (approximately 30 briquettes) to start your fire, adding more as needed. Aber Living owns and distributes the Oklahoma Joes brand in New Zealand. Well crafted. 1. Cleaning your grates will help reduce any rust buildup that might occur while at the same time preserving the quality taste of your food. You can re-fill the empty hopper with any pellet flavor you choose. Place the item(s) being returned in an appropriate shipping container and include your original packing slip. Failure to do this could trap fumes from charcoal lighter fluid in grill and may result in a flash fire when lid is opened. Then, begin increasing temperature by opening the damper and smokestack damper halfway and adding more charcoal. The grill arrived in record time and we assembled it without a hitch. Sorry to hear about your friend's problems (why isn't he posting here asking for advice - the combined knowledge of the pellet masters here must be way above the whole ok joe team). to help you make better choices for lifes big moments and the everyday ones in between. For help identifying model number, please contact Customer Service at 800-318-7744. Yes, we make a custom cover to fit each Rider Pellet Grill. Great temperature control. The frequency of clean-up in and around your smoker is determined by how often the smoker is used. It uses proprietary algorithms to control and maintain your set cooking temperatures while avoiding temperature swings. I did not and did struggle putting it together, lifting the unit and whatnot. For the best experience on our site, be sure to turn on Javascript in your browser. On grilling settings, youll get about 2-5 hours of grilling time per 20-lbs. The warranty does not cover misuse, damage caused by accident, storm or wind damage, mildew, neglect, UV degradation and fair wear and tear. Do you make a cover for the Rider Pellet Grills? FAQs or access your Reviewed in the United States on November 16, 2021. It may not display this or other websites correctly. If you would like to exchange an item for a different one, please return the original item via the above method. Removing excess pellets from the hopper when the grill is not in use will help them stay dry and prevents them from breaking down in the grill, which could cause a jam. Please have your Model # and Serial # available when contacting us. Please have your Model # and Serial # available when contacting us.

Make sure coals are completely extinguished before cleaning the inside of the unit. For the best experience on our site, be sure to turn on Javascript in your browser. Call Oklahoma Joe's Customer Service at 1-800-318-7744 to obtain the RMA # for your return. 2" H x 31. We do not use any flavor oils or any other chemicals or binders. Please have your Model # and Serial # available when contacting us. If you feel you have received this message in error, please view our customer care Nothing makes other cooking styles obsolete imo, folks wanting to make something seem the best since sliced bread often post such silliness lol, I will have 1 sometime this summer I hope but might wait on the larger version, I aint trading or selling any cooker, they all have good and bad points and no 1 will do it all. Need immediate help? Unlock to see our ratings and compare products side by side. JavaScript seems to be disabled in your browser. How many pellets should I load into the QuickDraw Hopper? Allow 5 to 7 minutes for the circular center grate to reach searing temperature range. When finished cooking, and the unit has adequately cooled, clean out all remaining ashes. coated cast iron,etc) on the pellet grill. That's almost twice what other grills offer. Its not really fair to judge an entire organization on any single experience. Chat with a real human. You can mix wood pellet flavors to make your own unique flavor blends. Loved the smoker, its a game changer.

And you weren't part of the phone call nor the third hand info which makes your speculation seem pretty moronic. Approximately 45 minutes to 1 hour. This page works best with JavaScript. of your favorite flavor of wood pellets, providing fuel for hours of cooking.

However, any all-natural, food-safe wood pellets will work in the Rider Pellet Grills. Then Ill give another review. The setup was easy, but watch out, this grill is heavy. Follow the detailed instructions for seasoning your grill in its included grilling guide. First, slide the pellet storage bucket into the rails underneath the hopper. Other models have just two wheels: you lift one end to move them. When using Sear Mode, set the temperature between Low and High in the orange zone. When using Smoke Mode, set the temperature between Low and 300F in the white zone. Most pellet grills require using a shop vacuum to clean the ash out of the grill. Wood pellets designed for heating are not food-safe and should never be used in your Rider Pellet Grill. You may also use the top-left portion of your packing slip and attach it to the outside of your shipping container with your RMA # and ATTN: RETURNS noted on the label. The range of temperature from lowest to highest claimed by the manufacturer of the pellet grill. After viewing product detail pages, look here to find an easy way to navigate back to pages you are interested in.

Yes. This OKLAHOMA JOE RIDER DELUXE PELLET GRILL will probably be sitting at the curb side long before the part gets here! Send us an e-mail using our contact form. There are no products matching your search. Maintained the temperature within a 10-15 degree of the setting. Next, pull and hold the handle to drain. How many years the pellet grill is under warranty. Items purchased at www.oklahomajoes.commay be returned in original unused condition within 30 days of purchase for refund to the original form of payment. 2. Build a small fire on the fire grate or pan with charcoal, being sure not to lay coals against the walls. 3. JavaScript seems to be disabled in your browser. For a better experience, please enable JavaScript in your browser before proceeding.

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Brush all interior surfaces, including grills and grates, with vegetable cooking oil. By the time he left, he had sold all of his smokers and received orders for over a hundred more. It allows for the internal temperature of the food to be displayed on the control panel and for users to control the oven.

We recommend the use of a commercially available black high temperature spray paint. Customers returning any item(s) without an RMA # will be assessed a 20% restocking fee based on the value of the item(s) returned. I like that I can have a smoker and grill all in one unit. Periodically coating the interior surfaces with vegetable oil will aid in the protection of your unit. Why else would they be telling someone "I think that's what a pellet grill is suppose to do sir". For help identifying model number, please contact Customer Service at 800-318-7744. Reviewed in the United States on August 21, 2020. It is also equipped with two guidance features: The small temp sensor cable has an easily identifiable black connector. When Joe Davidson showed up to the 1987 Oklahoma State Fair with a dozen handmade smokers, people just couldn't get enough. Get Recipes & Tips Delivered to Your Inbox. Thoroughly rinse with water and allow to air dry before using again. See all details for Oklahoma Joe's 20202106 Rider Deluxe Pellet Grill, 55. How do I change the wood pellets in my hopper?

For the best experience on our site, be sure to turn on Javascript in your browser. Customer Reviews, including Product Star Ratings help customers to learn more about the product and decide whether it is the right product for them. Before cooking with your smoker, the following steps should be closely followed to both cure the finish and season the interior steel. What is the correct color order of the Pit Control component wires? 2004-document.write(new Date().getFullYear()); SmokingMeatForums.com. Definitely changed my thoughts on wood pellet grills. View the Rider 600 coverand view the Rider 900 & Rider DLX cover. of pellets. On low and slow settings, youll get about 6-8 hours of smoking time per 20-lbs. No.

2" D. Weighs 223 lbs, Black, Learn more how customers reviews work on Amazon. Make sure you clean after long smoking. Use theOklahoma Joe's Blacksmith Rake & Brush to cleanout any coals and ash from the firebox after everything has cooled into a non-combustable garbage bin and dispose of according to your local trash service's guidelines. 5. Registering your Oklahoma Joe's product will allow us to contact you with product notifications and help us to provide more efficient service in case you need help with your product. JavaScript seems to be disabled in your browser. Never add charcoal lighter fluid to hot or warm coals, as flashbacks may occur causing injury. My 1st P3llet grill still learing but very pleased, Awesome cooker for the money beats a lot of more expensive cookers, Reviewed in the United States on August 1, 2020. Can I use any brand of wood pellets on the Rider Pellet Grills? How many wood pellets should I expect to go through in one cook? Yes, we make a custom cover to fit each Rider Pellet Grill. Reflects how wide a temperature span the grill offers by comparing temperatures at the high setting and lowest setting possible. When assembling grill I recommend having the 2 people as suggested. Safe Summer Activities for Kids During the Pandemic, What You Need to Know About Bug Spray for Kids, Best Cooling Mattress Toppers From Consumer Reports' Tests. The RMA # must be clearly written on the outside of the shipping container as well as on the packing slip which mustbe included inside the container. We love hearing from people who are interested in our products and way of life. Your recently viewed items and featured recommendations, Select the department you want to search in, Reviewed in the United States on September 1, 2020. Indirect cooking Rider DLX 20202106 is part of the If the pellet grill has a chimney or not. We noticed that you're using an ad-blocker, which could block some critical website features. How long does it take to assemble a Rider Pellet Grill? Address - Apartment, Suite, Building, Floor, etc. Mix 2 cups of vinegar and 1 cup of baking soda in a garbage bag. You are ready to begin cooking when the pile of briquettes ashes over and produces a red glow (approximately 12 15 minutes). There are no products matching your search. For the best experience on our site, be sure to turn on Javascript in your browser. Reviewed in the United States on January 31, 2021. Do I always have to use wood pellets when using the Rider Pellet Grills? Well considering this issue happened to 'your friend' u actually weren't a part of the phone calls or anything so how is it u know anything? The QuickDraw Hopper holds up to 20-lbs. We provide after sales service and support to our retailers, to ensure you receive prompt, efficient responses to any enquiries you may have.

Close door. Which Brands Make the Most Reliable Appliances? Youll want to scrape your grates after each use using a nylon-bristled cleaning brush, but you should also expect to do a deep cleaning at least once a year. Disabling it will result in some disabled or missing features. Cheers! For the best experience on our site, be sure to turn on Javascript in your browser. How easy it is to clean the ash out of the grill and to remove pellets from the hopper.

The QuickDraw Hopper makes draining unused pellets from the hopper a simple task. The Pit Control System is the brain of your Rider Pellet Grill.

For the best experience on our site, be sure to turn on Javascript in your browser. 5" W x 54. Should I always empty the wood pellets in my hopper? Just saying.. Third hand info isn't usually very reliable. The main cooking area of the grill rounded to the nearest 5 sq. Thoroughly rinse with water and allow to air dry before using again. What are Oklahoma Joes wood pellets made from? Using a nylon-bristled cleaning brush, scrape in a vertical pattern up and down the grates. Top subscription boxes right to your door, 1996-2022, Amazon.com, Inc. or its affiliates. Timer Mode: indicates when a set cook time has elapsed, Temp Probe Mode: indicates when the internal temp of your food has reached a set target. Your serial number is located on the same label as the model number. Unlock for unbiased ratings and reviews for products and services you use everyday. How many pounds the hopper of the pellet grill can hold. You will be refunded your original purchase price once we receive the item. Position damper and smokestack damper approximately to one quarter open. Ive never really had a desire to own a pellet grill but I admit the Masterbuilt gravity feed grill does intrigue me. If you are contacting us today about a warranty claim, we highly recommend that you first register your product here to expedite the claim process. To calculate the overall star rating and percentage breakdown by star, we dont use a simple average. Write the RMA # provided to you by customer service on the packing slip as well as the outside of the box/container. This happened 4 times and then I tapped on the electronic box and the temp finally had a read out on the screen and after 15 minutes it settled on 250*; the temp I had selected, and remained there for an hour until I turned it off and cooled it down. Towel bar, cord wrap, grate lifter, has center grate that can accommodate a griddle or deep dish (sold separately), What Families of Immigrants Are Grilling This 4th of July. In our lab tests, Pellet Grills This burn should be sustained for at least two hours (the longer the better). Take care and be safe out there. This grill has a claimed temperature range of 175-650 F, Excels at removing embedded dirt from carpets.

Seal the grates in the garbage bag with a rubber band or tie. Hopefully more of the people have the experience like mine and not like your friend. I turned it on for the first burn in and the fire in the grill and smoke kept escalating beyond belief until it blew the breaker.

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