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2021/05/21

When you shop through retailer links on our site, we may earn affiliate commissions. Waste of money!!! Safe Summer Activities for Kids During the Pandemic, What You Need to Know About Bug Spray for Kids, Best Cooling Mattress Toppers From Consumer Reports' Tests. For more information about reviews on ConsumerAffairs.com please visit our Dyson and Shark earn an Excellent rating. This last time I used it for a lite pick up. I finally called customer service again to express my discontent. This one has also gone out and the service department told me that they would give me a discount on purchasing another vacuum. To start with Angela in Customer Service was telling me I needed to check for clogging in various places--that wasn't the problem - the vacuum would not stay on. Heres a top pick from Shark, a brand that earns Excellent ratings for both predicted reliability and owner satisfaction. It was impossible to use. Reliability is by far the most important consideration for a next vacuum purchase, with 91 percent of our members citing that as Very Important. devil cleaner belts

Our content is intended to be used for general information purposes only. I tried to use it one more time and monitor when the unit got hot.. I do not recommend it!!! Unlike with canisters, the market for stick vacuums is growing at a fast clip. It clogs up continuously either in the bagless filter area and/or the hose where the brush is. Of the two other brands that earn an Excellent for predicted reliability, Rainbow earns a Very good rating for satisfaction and Filter Queen earns a Fair. Unsubscribe at any time. They represent a 17 percent share of the market, according to manufacturers, and more than 40 percent of vacuums purchased since the beginning of 2019 are stick vacuums. The assembly was OK. Be aware friends!! dirt devil belt vac quick pack NEVER NEVER again will I purchase or use a Dirtbag Devil vacuum!! My husband had to have an emergency heart cath in May, I sprained my ankle really bad in April & was in a cast for 30 days so I couldn't drive to take the vacuum in. The battery only holds a charge for about 30 seconds. Its location on this page may change next time you visit. Their reply was they couldn't imagine that happening, wouldn't replace machine and actually disconnected from my call. This product needs to be recalled for inadequate mounting bracket to prevent possible injury to small children, pets and floor damage. devil belts It has only be used about 6 times. One of those trends is that sales of cordless stick vacuums have soared past sales of corded stick vacuums, not only among CR members but also with consumers at large. Are they reliable, and do they make them happy?We get reams of information on the bestand worstbrands, and our members also give us more valuable insight into what breaks and which features are important to them when buying a new vacuum.That information helps us decide which vacuums to test and which attributes to test, and also helps us keep abreast of changes in the marketplace. Complete waste of money. I should have known this vacuum was no good when it only cost me $50. Rainbow also garners a recommendation but neither Dyson or Sirena make the cut because of subpar results on our performance tests. Makes noise like a vacuum cleaner, but that's it. Total waste of energy and money. They know that most of us don't hang on to receipts for the duration of the warranty period, so this is their out to not honoring their warranties.

Only to find out later that the hose was completely packed full of hair! Bought the Dirt Devil vacuum even after seeing bad reviews in reference to the abundance and cheapness of the plastic utilized that inundates their products. Only one of the upright brands in our survey, Soniclean, earns an Excellent rating for predicted reliability, although Kirby, Sebo, and Shark earn a Very Good rating. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. Our member survey represents more brands than we currently test. So far so good. Long story short, Im now stuck with an $89 vacuum with limited use. Dirt cup too small requiring clean out too often. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. We continue to test them because brands like Miele and Kenmore are popular with our readers. Doesn't clean carpet or solid flooring. I'm thoroughly convinced that literally any other brand is better. A link has directed you to this review. Next in importance was a HEPA or micro filter, with 43 percent of respondents saying it was Very Important and 42 percent saying it was Somewhat Important. Lil cheap plastic thing. Not lightweight and the suction starts to give out after only a few uses. But owner satisfaction is a mixed bag. I received a generic email stating that I had to ship the entire vacuum back to the company AT MY COST! Oh one more thing, I have never seen so many parts places on the web for Dirt Devil part sellers and that says it all. The beginning experience with this vacuum was great, no problems! Then it never worked again! Currently, no cordless stick vacuums make our recommended list, including those from Tineco, which are top-performers in our vacuum lab tests. What good is having a warranty! For the second year in a row, we analyzed the reliability of and satisfaction with cordless stick vacuums separately from that of corded stick vacuums, and the results were eye-opening. Now I realize it died because these are the worst vacuums on the face of the planet. No matter what discount Dirt Devil would offer the vacuum is not worth anything. Never buy this product or any products from Dirt Devil! We also ask members how likely they are to recommend their vacuum, with that question serving as the basis for our owner satisfaction rating. It's so loud I can't use it unless I use earplugs.

Many owners complained that the batteries were never good to begin with or that battery life diminished over time, especially after the second year of ownership. Dirt Devil Accucharge Stick Vacuum - From new, never worked worth a darn. Our survey ratings cover 18 brands of upright vacuums. Heres a look at the top-rated cordless stick vacuum from Consumer Reports lab tests. FAQ. This time customer service was less helpful and required me to return it to the original seller (Amazon), which was way beyond the return window. Finally in April it would not stay on at all. Every year we ask our members about the vacuums they own.

So I told them I am going to let people know about this, they could not care less. Heres a top-performing Shark upright with ratings of Very Good for reliability and Excellent for owner satisfaction. Although I still have never figured out how to snap the attachments on. No runtime. Follow me on On my third complaint I was told I would have to purchase another vacuum. That email was ignored as well. Why would I trust another Dirt Devil also! I just bought a Dirt Devil Power Max Carpet and Hard floor Pet vacuum last Thursday at Walmart for $70. I needed something that would work well with pet hair, but not break the bank! Got it! Sorry it's ending with Dirt Devil this way, but to the trash it goes!! Of the remaining four brands, three rate Very Good for reliability, but their owner satisfaction ratings are a bit lackluster, ranging from Fair to Poor. I should be suing them. Spent hours on the phone with customer service "troubleshooting" the problem. I explained that this is not safe and requested an exchange or something. Only asset is its appearance - nice bright red. The Problem With Cordless Stick Vacs? Called Walmart to file a claim and was told that I had to call Dirt Devil since it was still under manufacturer's warranty. ConsumerAffairs is not a government agency. Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. There were 2 within 35 miles of my town. The battery holds a usable charge for only 2-3 minutes. Drove another 45mins each way to pick it up. Costs over $30.00 to mail it back. I purchased one. And she told me to just twist it and it will get back together. Cordless Stick VacuumsIn contrast to corded stick vacs, none of the seven brands of cordless stick vacs covered in our survey ratings earn more than a Good for predicted reliability, and four brands earn a rating of Fair. I read the manual thinking I must have put together wrong. We value your privacy. I am so disappointed. Since the first use hot air with the fine dust was blowing directly from the junctions right into my face. Our survey ratings show that corded stick vacuums are more reliable, but cordless vacuums are generally more well-liked, says Simon Slater, CRs associate director of survey research. While only 22 percent of our members cited brand loyalty as a Very Important consideration in their next vacuum purchase, three brands stood out as having faithful followings. I wrote them but have decided I do not even want to deal with them and their products anymore.

Our performance ratings currently include five brands of canisters: Miele, Kenmore, Dyson, Rainbow, and Sirena. I have since replaced my vac with another brand. Kenmore and Dyson earn a middling rating of Good for both reliability and satisfaction. The other solution was to give us a discount on a new vacuum ordering it online. Didn't work. Absolutely useless. I've gotten two Dirt Devil vacuums for my office- the first one died after one month but I assumed it was my own error so I bought a new one (a fancy heavier-duty one just in case). Learn more. The plastic bracket has no means of securing the vacuum properly and safely. Unsubscribe easily.

Walmart I pray will give me a refund on this awful product. By the way, their vacuums should be sold in with the plastic toy aisle. By the time I make at least 1 more trip to the repair shop I will have almost as much in gas as the vacuum cost. They should never market such an inferior product. Well start sending you the news you need delivered straight to you.

It is too short and I have to attach an extension cord. Has brush roll on the bottom and motor at top on a long stick. In our vacuum performance tests, we find that their performance has been improving year after year. More money after bad so chucked it out in the garbage. Copyright 2022 Consumers Unified LLC. Can't imagine it was ever tested and then released for sale.

What, specifically, are the problems CR members found with their cordless vacuums? All 12 brands included in our survey ratings are eligible for a recommendation. Called them back and was on hold for a hour before I hung up. For more choices, see our full canister vacuum ratings. Tried to fix it, did a double check and reassembly. Should not have broken off like that!! I was so excited to come home and use the pet turbo claw. Wont buy this company product in future. Only one in four mentioned price as Very Important. Thirteen percent of current corded stick vacuum owners want their next purchase to be a cordless stick vacuum. I was 10 mins into using it in my 12' x 12' kitchen floor. I had this vacuum for 3 months then the power head broke off! I am very upset--I need a vacuum cleaner. Upright vacuums make up almost half of the U.S. vacuum market, according to manufacturers, and theyre the best at deep cleaning carpet, according to our tests. Model number BD22520, mount bracket provided with this vacuum is useless. I like to change the bag often as well which seems to help.

It quit sucking with no clogs in the hoses. I corresponded back & forth several times & was told I would have to take it to a Dirt Devil Authorized Repair Dealer & if it wasn't my fault it would be fixed.

I tried replacing belt with supplied tool. They are so cheap they won't stay connected. I purchased a Dirt Devil SD12522 handheld, at the first use I noticed the unit got really hot. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. When I checked the value of the vacuum they sent me I found out it is going for $100 again on Walmart website. And then I did an online chat with another staff and she said the same thing and Im guessing all employees are unfriendly to customers! The vacuum works for a very short period of time and then will not recharge. I didn't even bother to complain. The vacuum got so hot the belt thinned and wrapped around the brush. I can highly recommend that you do not purchase one of these units. I work every day in customer service and they are by far the worst! But with their long hose connecting the powerhead and the canister, they can be bulky and a bit awkward to store. All Rights Reserved.

After saving it for a while it was thrown out not being told to save it. Emailed company but no response. Want to keep your household appliances in tip-top shape? It does not support the weight of vacuum head. It cant be too good on pet hair At all! Finally gave up, tossed it in the trash and bought a different unit from a different company. So disappointed and such a bad experience. (Some brands appear in both categories; for example, Shark makes both corded and cordless models.). [30 miles one way from my house]. Also it is getting harder to wind. Theyre also better at cleaning hardwood floors, according to our lab tests. Unless you prefer spending even more money buying a new one every 3 weeks. Vacuum is actually too strong and hand vent does not prevent picking up area rugs, so strong pull required to free them. Terrible product, terrible customer service. Called customer service but without my receipt I cannot get help fixing or replacing or even taking it back. Corded Stick VacuumsThree of the seven brands covered in our survey earn an Excellent rating for brand reliability: Shark, Miele, and Bissell. I sent Dirt Devil a email as I have a hearing problem on phone. Sent numerous follow-up emails all ignored. Boy was I wrong. The first time I used it, it worked great. Very disappointed in Walmart as well. Be smarter than I was and just spend a bit more money for the better, higher quality, NON-DIRT DEVIL vacuum cleaner. Next use the unit got extremely hot. Contacted customer service, provided proof of purchase info, was given return authorization and told they would replace my vac. CR members report on more than 104,000 upright, canister, and stick vacuum cleaners. I bought this in Feb of 18. Baaaddd product and customer care. I bought a vacuum cleaner about a month ago and after a couple of trials, a piece just randomly broke off!

I dropped the vacuum from table height and it literally broke in half. We dont have enough data from our members to rate Tineco for reliability or satisfaction. Consumers like them because theyre easy to maneuver and do a good job cleaning bare floors. Gets clogged easily and heats up my hand so much I actually dropped it. So I called the customer service and she was not friendly at all, she rather suggested that it would be my fault that the piece fell off! They are out for your money, that is very hard to come by these days! No manufacture or warranty issues.". I bought the vacuum at Walmart and purchased a 2 year protection. I will never purchase another Dirt Devil product. Dirt Devil obviously has faulty batteries. I will never again buy this product. It clogs quickly which causes me to take it apart to clean the clog. Two words: battery life. She came back and said, "If it gets too hot it will shut itself off, so since your didn't turn off, it's fine. Finally agreed to let me return it but required me to drive 45 mins to their "authorized service center" to drop it off for inspection. But the real thing is so much better. I emailed customer service when I received notice of intended replacement shipment to request comparable replacement but they never responded back to me. Had two replacements for it. For more choices, see our full corded stick vacuums ratings. Yuck. The Problem With Cordless Stick Vacuums? But a stick vac comes in handy for a small mess, like spilled cereal or broken glass. Because of that, CR doesnt recommend any cordless stick vacuums at this time.And, of course, to complete the vacuum picture, we also asked our members about the reliability of and their satisfaction with upright and canister vacuums.

Call them, nothing. Many of them perform well in our tests, although the tests arent as tough as those for full-sized vacuums. You do not use plastic on a latch that should be metal or another hard substance. The unit is only a few months old, and was a warranty replacement for another Dirt Devil handheld (Dust Buster style) vacuum that had failed.

I purchased the Dirt Devil Upright to vacuum area rugs as we had replaced all carpet with Laminate Flooring. 100% of the fees we collect are used to support our nonprofit mission. Our members are also looking for bagless, lightweight models that come with useful attachments and have adjustable brush height and suction control. Get less richer, solve more problems, take care of your employees and you'll prosper like crazy. So I am at the mercy of Dirt Devil it appears. So it is now unused in a corner of my kitchen while I hope to think of a way out of this mess. A veteran of online and print journalism, I've worked at People, MSNBC, Ladies Home Journal, Good Housekeeping, and an online Consumer Reports wannabe. I would never buy one again. Called them back and they again tell me to send it to them at my cost or take it to a service center that's over 50 miles from me. Just redistributes the dirt. I called as well with no luck.

But won't buy from them EVER again. Cleaning is a horror show to take apart and clean filter.

I had a warranty for it but no receipt. When I complained about this fact, their response was, "If you do not want it send it back, but you are not getting anything else".

Sixteen percent of CRs members said they would get a cordless stick vac for their next vacuum compared with only 5 percent who said they would choose a corded stick model.And that presents a trade-off. I tried pulling out the clogged hair but because of the bristles, I cant reach farther than an inch, maybe 2, up the hose nor fit anything up there to pull it out for me. When we were through discussing it I ask if it would be ready to pick up next week when we go to the doctor in Winston-Salem--High Point is half-way.

I bought a Dirt Devil Max Pat with the terrible call specifically because I have a lot of pets. Which Brands Make the Most Reliable Appliances? Fine. Maybe 2 minutes. I will boycott Dirt Devil forever. For more choices, see our full upright vacuum ratings. The Battery. Do not buy their products since cost is more relevant than a quality product. Sign up to receive our free weekly newsletter. When we asked members what type of vacuum they would buy next, almost half (48 percent) said they planned to buy the same type of vacuum that they currently own. (Weve tested Soniclean and Sebo uprights in the past, but there are no current models in our latest upright tests.). I had purchased the extended warranty at Walmart & contacted them to be told that it was still under manufacturer's warranty & I would have to go thru them. That was the last I heard from them. The piece broke, not dislocated. A week later I get a email that I need to send it back to them at my cost. All three of the upright brands that arent eligible for a recommendationBlack+Decker, Dirt Devil, and Eurekaearn a Fair rating for predicted reliability and a Poor rating for owner satisfaction. She apologized and assured me that she would personally take care of it. That said, all brands in our survey are eligible for a recommendation if they perform well enough in our tests. How do I know I can trust these reviews about Dirt Devil? This vacuum doesn't have the best suction on thick carpets but does well on floors and low carpets. Can't imagine this part would be able to fit again anyway! We value your privacy. Now it's 15 seconds. Then a piece broke off. Thats because we dont expect stick vacuums to accomplish the deep cleaning that full-sized uprights and canisters are designed to handle. Once happy with Dirt Devil but they are not as advertised. I had paid $170 to buy it, they sent an inferior model without same specs and just said that is what they have in hand. This vacuum is a piece of junk!! Within a short time the Plastic latch that holds the canister broke. It was made of plastic.

Knowing that I wanted to be a journalist from a young age, I decided to spiff up my byline by adding the middle initials "H.J." For more on our reliability survey findings on cordless vacuums, see The Problem With Cordless Stick Vacs? Shark gets an Excellent satisfaction rating, Miele gets a Very Good, and Bissell earns a middling rating of Good.

I bought this for my car small Dirt Devil and after using couple of times it just shuts off in 3-4 of use in my car. The tool snapped in half and struck me in the chin. I replied to the email stating that theres nothing wrong with the vacuum.

For wall mount applications, the screw holes are upside down and the adhesive strips are very useless. A very rude lady told me it was the filter and sent me a new one. See reviews below to learn more or submit your own review. Called Dirt Devil and was told to email pictures of the receipt and the broken part. Still, thats enough for Miele to keep its recommended eligibility. He tried it & it stayed on so I vacuumed den rug & runners. I just need a new floor attachment. To calculate predicted reliability, we survey our members about the products they own and use that data to make projections about how new models from a given brand will hold up over time. NO IMPROVEMENT A third attempt to reach them has been ignored. If you would like to confirm my problems. Since I dont have the receipt with me she said she cant help me with it. I asked if they were ok with a negligence lawsuit if I or my family members were to get burned She then starts yelling in the phone, "we have a bad phone, can't hear you" and hung up on me!!! I called Dirt Devil. Used it for just 10-15 mins. And it clogs after the first use? At my cost! I wouldnt even give it a 1 but had to rate it. After returning defective hand vac with crevice tool (at my cost) I received replacement without crevice tool which was biggest reason I bought the original. I bought this so called brand's vacuum few months back, it seemed like a good machine but after using it for a few months it just broke on me. Company said to return it for replacement. Also it is hard to get the buttons to open filter area, etc to work the 1st time. By contrast, despite the battery issues, just 3 percent of cordless stick vacuum owners want to buy a corded stick vacuum for their next purchase. Then about 2 months the clogging started. Unit falls over often so have to go back to put back on wheels. I made several attempts to get an explanation, to no avail. No idea at all. All email addresses you provide will be used just for sending this story. I bought a Dirt Devil rechargeable vacuum cleaner, but I don't remember where. I purchased a Dirt Devil electric stick vac which I was satisfied with until I attempted to purchase a replacement filter only to discover there was none available. During this time I also contacted Walmart Corporate Office hoping they would simply tell me to bring it back & replace it but they refused to help me---I had to go thru Dirt Devil. Their customer support agrees that it is defective and that it is under warranty, but they refuse to honor the warranty without the original receipt. Other brands that were meaningfully higher than most other brands on this attribute were Miele (30 percent) and Aerus (27 percent). I was told that she had no clue when it would be ready for pickup. Did this and waited a week with no reply. Save your $$$. Well under half (32 percent) are likely to do so.

Despite their iffy marks for reliability, two of these brands get high marks for owner satisfaction. The Battery.. Twitter. I bought the Dirt Devil Vacuum Cleaner. Total rip off! Of the dozen, Miele stands out as the only brand to receive an Excellent rating for both predicted reliability and owner satisfaction. Least important was a vacuums appearance and whether or not it folds for storage. I purchased this item and it was 99 bucks. I will NEVER buy another product from the Dirty Devils again. $70 to us is hard earned money. For more choices, see our full cordless stick vacuum ratings. Eventually replaced the unit. I called customer service, it started out nice until the rep said, "Hold on let me get with my team." I accidentally dumped the dirt and hair out of the top instead of the bottom and thought maybe I had done something to the filter, or put it back together wrong. The Battery. If the hose comes off somehow, I cant figure out how! We test both brands, so check out their performance ratings in our cordless stick vacuum ratings. Used it again in January, maybe 2 times in February & March--still having trouble with the on/off button. Problems with battery-powered stick vacs are just too prevalent. Purchased the unit and within 2 months it would no longer hold a charge. Bought it around the 1st week of December but didn't use it until around Christmas. Be the first one to find this review helpful. "Well sounds like it is working fine." While there are cordless stick vac brands in our ratings that earn a Good rating for reliability, none score high enough for reliability or do well enough in our lab performance tests to be recommended by Consumer Reports. Read on to see how corded and cordless stick vacuums did in our reliability survey. I know it's not their fault I bought a bad cheap made vacuum I can't use and wasted $70 of my hard earned family's money. I would never purchase Dirt Devil or cordless vacuum again! The most common problems members report with their vacuums are broken belts on uprights, dead or diminishing batteries on cordless models, weak or no suction, and brushes that dont work properly or at all. Three upright brandsSebo, Shark, and Mieleearn an Excellent rating for owner satisfaction, but Miele uprights earn only a middling Good rating for reliability. Rainbow was the leader in this regard, with 35 percent of current owners saying that it was Very Important that their next vacuum be another Rainbow. Canisters have been losing market share in recent years and now account for only 2 percent of the vacuums consumers buy nationally, according to manufacturers. They would have to contact the company first & get the repair authorized & they would have to send them the needed repair parts. Bottom line is, if you want to buy this brand think thrice! May have bought the one defective unit in 20000. I can see very clearly (after washing my face)zero quality control. Replacement unit is flimsy and I would never ever again purchase a Dirt Devil!!! Here are the top problems reported by our members: Our survey team reports that 91 percent of the vacuums purchased by our members since 2011 are still in use. On the "Consumer 101" TV show, Consumer Reports explains the most important thing you can do to keep these machines working properly. Tried the company's suggestions to a T. Nada. I do not like the retractable cord. In fact, one Miele bagged model makes our top picks list. Unit failed again within a month. Today I was finally able to drive well enough that I took it to High Point, N. C. House of Vacuums for repair. That was the reason I bought a vacuum supposedly made for pets, so that I could get all the pet hair up no problem. This profile has not been claimed by the company. Then she started trying to sell me a used vacuum.

All of the Miele and Kenmore canisters in our ratings perform well enough to earn a recommendation. Unsubscribe easily. Wheel cover on side with air exhaust keeps falling off. Like others will not ever buy another Dirt Devil product. We respect your privacy. I bought a Dirt Devil stick vacuum 6 months ago for quick dog hair clean up. Called Walmart to file a claim and they told me that I cant use the protection I purchased since its still under manufacturer's warranty. Horrible vacuum and very very good expensive. I never write bad reviews to anything or anybody, but this was pure dissatisfaction and frustration today. I purchased the handheld unit (Dirt Devil SD12000) 4 months ago from Home Depot. The company said would only replace the part if the store where I bought it would try to retrieve the receipt. She couldn't help me, so I asked for a supervisor, lady gets on the phone and says. But members who currently own a corded stick vacuum said theyre less likely to replace it with another corded stick vac.