will work with a dedicated trai

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You will work with a dedicated trainer who will teach the software basics as well as be your coach and key point of contact during the implementation process. Glass.com gets auto glass jobs nationwide and relies on its affiliates, or glass shops, that sign up with them to fulfill the jobs. He also notes that the companys mobile application, LX Mobile, received a full facelift toward the end of These cookies track visitors across websites and collect information to provide customized ads. The software supplier I use for auto is purely auto, though they are trying to put together a residential solution, says Tornga. So instead of recreating the wheel and putting that into our software, we were able to partner with someone who already has that created, so to speak, so we can add that to our software, she adds. Our reporting doesn't just help you understand what is happening, but why. Equip yourself with all the modern tools you need to make your auto glass business a success.

eholcomb@glass.com. Also, you will be able to build an estimate using canned jobs or kits using your supplier's eCommerce catalog for accurate pricing and applying your approved part matrix. Residential and Commercial Glass Software. Omega's dashboards help you visualize how your sales are trending, where your business is coming from, and who is performing. Custom inspection forms can be designed and integrated. IBS Software (IBS) offers an Internet-based Point of Sale (POS) software for the automotive and flat glass industries, according to Kyle Kryger, president of the Kansas Citybased company. According to Fords website page for the program, program certification requires that a facility providing auto glass replacement on Ford and Lincoln vehicles must have a well-maintained exterior appearance, a secure area for customer vehicles, designated parking, customer-only restrooms and WiFi available in the customer reception area. Omega's quoting engine allows you to set your pricing based off of real-time part costs so you're sure to be as competitive as possible. So you can increase the number of services your team performs in a day while reducing your administrative work. This process helps create a more streamlined approach for each user, as well as creating a better overall experience for a customer with a glass need, Kryger adds. There are several ways auto glass businesses can stand out and take their companies to the next level, and one common option is making upgrades to software. Use the Internal Chat feature to communicate between Service Advisors and the Technicians in the shop. These feature additions and quality of life enhancements that have been in development over the past three years as we work to improve our users experience using GlasPacLX, says Medina. Just from your description the development without the learning part might take 5 months. Communicate with your customers via text messaging. I have 5 months and would like to develop a front end customer facing scheduler <5 clicks to vin decode select a time and schedule an appointment. Every estimate can include your add-ons, like new wipers or water repellent application, so you get the most out of every job sold. From service request to a closed job, we have everything you need to give your customers a seamless, user-friendly experience every single time. Sign up and schedule your kick-off call to meet your dedicated onboarding team. From providing a best-in-class customer experience to optimizing technician driving routes, its crucial that your mobile automotive service team has the right software to manage your mobile operations. Access to the network allows technicians access to the Ford Workshop Manual with an annual enrollment fee through motorcraftservice.com. We do have integrated credit card processing with IntelliPay, and through this [payment option] our customers are able to do credit card processing directly through our software and then directly through the mobile pro tech app, she says. The companys POS software separates each supplier in different tabs, which Kryger says allows users to navigate quickly to check things like pricing and availability. Required fields are marked *. Once you have everything set up, all you have to do is sit back and watch your auto glass business grow! Scheduling/dispatching system that integrates with my customer facing scheduling that produces a route optimizer. While a software product that will give you information to make important decisions is key; choosing software that is simple to use for all staff members should also be considered very carefully.

Transfer the parts from your supplier website and configure the advanced Price Matrix to maintain a specified profit margin. Reach out to one of our experts today to request a free demo.

Give yourself the tools to succeed with auto glass software thats designed for your business. Track Returns to make sure that credits are issued from your parts suppliers in a timely manner. Mark Bennet, Mitchell International auto physical damage and glass solutions product manager, says the company has a new point of sales system for glass repair and replacement facilities. An on-site verification assessment is scheduled, and during the assessment visit, technicians can expect to provide verification of certification requirements and glass installation process assessment and receive coaching. Allow your clients to request quotes, book services, and pay according to a system that works for you and your business. When it comes to glass installation, FCGNs minimum requirements include Ford calibration and HUD tools, use of the Ford OEM Workshop Manual, approved Ford software license and laptop computer, and use of Ford VCM3 recalibration equipment, and adhesives and primers that meet OEM specifications. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); CLICK HERE to sign up to be notified when the DOT number database is updated. Press J to jump to the feed. Its a great additional feature to have with the software that simplifies things for our customers.. Press question mark to learn the rest of the keyboard shortcuts. Automatically follow up with leads, send appointment reminders, surveys, and more via SMS and email. In addition, we offer GEM-UNIVERSITY to all staff members. The entire process takes less than a minute. This cookie is set by GDPR Cookie Consent plugin. And it doesnt end there. Print window labelas a reminder to customers when they can remove the sticker. There is out of the box software providers but I want to build and eventually license out to other glass business owners. The integrated online ordering from your parts suppliers allows parts to be added to work orders with ease. So in 5 months you need to learn how to develop web applications and create a viable and secure product. Starting with the basics, we understand the importance of reliable invoicing, simple payment integrations, and customer records management - all in a modern, cloud-based platform that is accessible from any modern web browser. A subreddit for all questions related to programming in any language.

Technicians will have opportunities to purchase or lease eligible Ford or Lincoln vehicles at discounted rates. Omega's suite customer journey management tools is second to none in the glass industry. Thats funny! Diane Hughes, sales and marketing representative for Digital Business Controls (DBC), located in Sandy, Utah, says the company has made payments more streamlined for its customers. Using the Punch Clock will Increase the average billing time per work order by 10-15 minutes which generally represents $3000 to $5000 in additional labor sales per year/per technician. Gain full control of your mobile businesss success from your Zippity admin portal. Assign tasks, set reminders, and streamline your work process to ensure that your employees are on topof their schedules, all week long. Technicians must provide proof of Garagekeepers or General Liability insurance with a $1 million minimum limit, must be in compliance with all local, state and federal government regulations, possess AGSC membership and certification, and follow Automotive Glass Replacement Safety Standard (AGRSS) for quality and safety. Most customers are up and running within a day. Somers-Based Operation Tied to Vehicle Thefts. Access to technical support is available for certified technicians, as well as access to consumer education, digital, video and other marketing tools. Advertisement cookies are used to provide visitors with relevant ads and marketing campaigns. A dedicated glass calibration technician must be on-site in the workshop, calibrations must be performed on-site or use a Ford/Lincoln dealerships mobile calibration service, and follow Ford OEM procedures for glass replacement and recalibrations. Everything is very streamlined. I am starting my own mobile auto glass company in January. - Bill to the insurance,- Delivered to your customer. The ability to manage Preventive Maintenance services is quick and easy in GEM-GLASS. The glass shop management software to follow your insurance claim and :- Deductible. That's a very tight schedule. A dedicated service location, which may include a mobile business, is necessary, as well as a dress code for production and administrative personnel. Use Carfax VIN decoder to make adding vehicle information fast and accurate. Glass.com is a job generating source for our customers so that they can actually have jobs just patched directly into their software from Glass.com, says Hughes. For more detail, drill down to understand which jobs are most profibable, how your accounts are trending, and much more. Build and send the best looking quotes in the business. The automakers website says the program will help prepare technicians to meet the highest quality standards for every Ford and Lincoln vehicle glass installation, utilizing equipment procedures and parts..

Ford and Lincoln auto glass installed through the program will have a limited lifetime warranty. The system has mapped OEM repair procedures including available calibration and even interior RNI procedures directly to the NAGS numbers, explains Bennet. Analytical cookies are used to understand how visitors interact with the website. and Pilkington, and Kryger says there will be additional supplier integrations the industry should look out for soon. We give you the ability to record and access metrics that matter to you! From one technician to hunderds, Omega is enterprise-ready so that it can help your business scale to new heights. Users can generate live quotes, create work orders, communicate with customers, and simply and easily invoice their customers and accounts from their shop, their home or even on their phone while they are out in the field.. He also notes that the supplier portion is stored with the glass order and can be ordered directly within Elmo Anywhere and it also links the supplier order to the glass shop order. Technicians can complete digital inspections and take photos using a tablet which is then linked and stored with the work order and can be sent to customers via email. From there, take advantage of secure invoicing and payment, a centralized customer database and revenue reporting that enables you to improve your business's performance. Many software products are only used at a small fraction of their capability.

We use cookies on our websites for a number of purposes, including analytics and performance, functionality and advertising. Email estimates or invoices copies directly to customers. Ford is extending an olive branch of education to smaller shops with programs like FCGN and inviting them to be part of the Ford family.

Glass shop management software: GEM-GLASS. We also have an online FAQ with detailed explanations of procedures using screen captures for ease of learning. Omega is a truly cloud based platform that allows customers the ability to access all features of the program from virtually any smart phone, tablet, or computer. Understand your business's performance. Mitchell Cloud Glass Parts LookUp is the digital alternative to our NAGS books. Subscribe at no charge HERE. Functional cookies help to perform certain functionalities like sharing the content of the website on social media platforms, collect feedbacks, and other third-party features. These cookies ensure basic functionalities and security features of the website, anonymously. We also have integrations with QuickBooks online and update promise and first data with credit card processing., Omega EDI recently released and granted public access to its new auto glass repair and replacement point-of-sale and shop management software. using a bar code scanner. This cookie is set by GDPR Cookie Consent plugin. Access your vehicle service history with ease. Most often this is due to a lack of training and coaching from the outset. Our team will help you integrate our sales software into your website to help you create a seamless sales process for your customers. We have a partnership with BidClipsits a communications tool and what weve done is integrate that so our customers can begin the process with BidClips and then BidClips can dispatch those jobs into Mainstreet, explains Hughes. Your technicians can do it using a bar code reader, keeping your inventory counts accurate. These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc. Enrollment in FCGN comes with certain requirements, including two years of experience replacing auto glass, or possession of a verifiable credit rating and service history. The cookie is used to store the user consent for the cookies in the category "Performance". Mobile businesses will be required to have documented procedures that ensure temperature requirements and adhesives. Other uncategorized cookies are those that are being analyzed and have not been classified into a category as yet. Our Glass-check feature allows glass shop users to quickly search pricing and availability from suppliers with one button click during the quote process, says Kryger. Easily track inventory movement and be certain that all parts are added to the work order. To view the laid-in version of this article in our digital edition, CLICK HERE. Necessary cookies are absolutely essential for the website to function properly. These stories have been researched for the benefit of professional AGRR shop owners and installers. This site uses cookies to deliver its services and to analyze traffic. According to Medina, GTS noticed that its customers needed more automation and connectivity in the industry, which is why the company is revamping its Glass Quoter add-on. Technicians will participate in a closing meeting to identify actions required to meet certification, and discussion will include assessment of the glass installation process. Any software is only as valuable as the features of that software that are actually used on a day to day basis. Your email address will not be published. They have the option of having a One Link, where theyre able to send that to customers where they can direct them to pay online, says Hughes. I think theres value there when you have anything that includes taking your shop or your job to the next level., More checks and balances will become important as vehicles contain more advanced technology, says Navant, who adds that he expects the industry will see shops and insurance providers asking for more and more as technology advances. Who has more problems bonding glass to cars than Ford? These cookies will be stored in your browser only with your consent. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); This site uses Akismet to reduce spam. DBC was acquired by Mainstreet Computers LLC (Mainstreet) and is a division of Mainstreet, according to Hughes. No reproduction, in print, electronic or any form without the expressed written permission of the publisher. Take an Appointment for future service using the integrated calendar/scheduler, add jobs with notes for the technicians, add parts to the work order through integrations like NAGS catalog. Print key tag labels with ease so you always know what keys belong to each vehicle. The One Link email payment feature allows users to send a secure payment link via email directly to their customers along with an invoice. Let your quotes do the selling for you. Pressure free sales allow your customers feel comfortable making higher dollar purchases. Interested in a deeper dive? Digital Inspections are becoming the new normal is repair shops and GEM-GLASS has a comprehensive package of inspection forms available. An all-in-one, integrated platform allows you to manage and observe workflow in real-time. This cookie is set by GDPR Cookie Consent plugin. The Ford Glass Installer Locator guides customers to facilities with technicians who are enrolled in FCGN. 406-303-3131 Book A DemoContact SupportProduct Feedback. Whether its your closing rates, most popular services, or employee sales, access all major metrics, spot patterns, and make improvements every day. The shop will also have a documented glass installation process. Ford is introducing its own Ford Certified Glass Network (FCGN) for auto glass businesses that work on Ford vehicles. I think in our current world we live in you shouldnt have anything to be nervous about, Navant says of a checks and balances system. Performance cookies are used to understand and analyze the key performance indexes of the website which helps in delivering a better user experience for the visitors. While some companies focus on one or two points to highlight during a software upgrade, others, like GTS Services (GTS), powered by Solera, introduces several items at once. The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. Workshops will have defined workshop bays, sufficient lighting for glass installation and calibration, and workshops must be cleaned regularly and provide a written process to monitor cleaning.

According to Hughes, once Glass.com has an affiliate in the area, it can dispatch them directly through the companys software. Technicians can complete digital inspections and take photos using a tablet which is then linked and stored with the work order and can be sent to customers via email. Access National Auto Glass Specifications (NAGS) from within Mitchell Cloud Glass and get critical industry benchmark data. This article is from glassBYTEs, the free e-newsletter that covers the latest auto glass industry news. Access the Vehicle Management with one click to add a vehicle or modify current information. Access the customer information section with one click to modify customer information. I would not depend on it if that's your business plan. This is an online learning portal with plenty of great how-to videos. Looking to get started this month. Internal facing :Quote to invoicing that prints mobile on my work trucks. Our system is designed to make payments a breeze. Free subscriptions to Auto Glass Repair and Replacement (AGRR) magazine in print or digital format are available. Its a sister company of ours, and its pretty easy to get started with IntelliPay, she adds. This cookie is set by GDPR Cookie Consent plugin. Our onboarding specialists will help make sure the transition as seamless as possible. Learn how your comment data is processed. This website uses cookies to improve your experience while you navigate through the website. Example a single technician can install 5 glasses a day. We start by converting the data from your current software (we currently convert from more than 50 different brands). Required fields are marked *. Technicians are encouraged to maintain communication with customers during the glass installation process, and provide a detailed explanation of the work completed on each vehicle. The cookie is used to store the user consent for the cookies in the category "Other. She notes that this has been available to DBC customers over the past year, and that the company has been continually adding features. It does not store any personal data. Make your mobile windshield repair services convenient for paying customers, so they always choose your business. Technicians can add products like filters, bulbs, welding services, etc. In conclusion, ask us for a demo of GEM-GLASS to test drive a better solution for your shop. Your email address will not be published. IBS is currently integrated with Kryger Glass, Mygrant Glass, PGW With us, you can rest assured you have everything you need to meet your clients expectations in the digital age. Receive access to the pricing, parts and vehicle repair information you need in an instant!

The recurring payment model allows users to accept payments 24/7 through its online portal, according to Hughes. Omega can send invoices any way you need - EDI, e-mail, fax, or print. Custom inspection forms can be designed and integrated. Navant says he sees value in such programs, because they provide an upgraded skill set for technicians. Implementing our glass repair management software, including windshield replacement, you will be able to streamline your insurance claims and get paid faster. It gives smaller shops an opportunity to become educated and take their businesses to the next level.. Greg Tornga, owner, Reliable Glass in Phoenix, Ariz., which offers auto glass and residential services, says he currently uses one supplier of point-of-sale systems for auto glass and another for residential. Automated follow-ups with potential clients, Options for restocking fees, travel costs, and down payment, Scheduling tools for in-shop or mobile service. Then you can follow your shop's performance and results using the electronic punch clock. The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional". That isnt the only partnership for Mainstreet, as Hughes says working with other companies just helps its customers become more successful. 1167 Massachusetts Ave.Arlington, MA 02476Call us: 440-413-8564. We just started promoting that with our customers and were in the middle of email campaigning to let our customers know that this option is available to them, says Hughes. Over 50 reports and dashboards provide actionable insights in seconds. Receive critical repair and calibration information. For EDI ane e-mailed invoices we track an invocies status all the way through so you're sure it was received and will be paid. You also have the option to opt-out of these cookies. Sign up for a demo, and learn more about what to expect from our sales software. Available from within Mitchell Cloud Glass, its an essential solution for carriers, installers and manufacturers. Why not also consider adding a set of new wiper blades to protect the customer's investment? The company also offers a payment processing solution for industries wanting to accept credit/debit card and ACH/ECheck transactions in person, over the phone, online, mobile or through its automated recurring payment module. Trying to achieve growth without lowering service quality? I would love to have the best of both worlds in one program.. Our Trainers are always available to coach and counsel owners as they grow their business (and profits). Your email address will not be published. Companies aligning can also have a positive impact on the software side of the industry, and Hughes can attest to this, as Mainstreet has a new partnership with Glass.com. If the important part is the business then you're better off hiring someone to do it for you or be prepared to wait much longer before the product hits the market.

Every quoted customer will receive text and email follow-ups with the ability to book the job from the comfort of their home. Like what you see? With a fully automated communication system, you dont have to worry about keeping your clients waiting. The user interface is convenient for an owner/operator while simultaneously providing the breadth of functionality to incorporate the needs of enterprise level organizations, says Haarala. Weve gotten positive feedback from our partnership and most of our customers who understand what the company offers feel like its a no brainer partnership to generate more business for themselves.. Make sure that you are legally protected by using the Electronic Signature Pad or the Verbal Authorization Stamp.