thule x tepui explorer autana 3 annex

2021/05/21

Because Off Road Tents clearly prides itself in its customer service, I decided to go with them, which turned out to be a great decision. After 30 days we won't accept any returns. - WillOff Road Tentsship to AK, HI or Puerto Rico? Backcountry Advocate ProgramBreaking Trail, Upgrade your car camping setup with this premium roof-top tent, 600D ripstop blend fabric is durable and protects from weather, Removable annex offers privacy and gear storage, High-density foam mattress adds comfort and an at-home feel, Telescoping ladder increases support and offers ease of entry, Mesh panels increase airflow to keep you cool in warm weather, Internal pockets stash essentials or houses headlamps, UV and mold-resistant construction stands up to any conditions. Read the terms and conditions of the service HERE. Although it does cost a bit more than other fold-out softshells, theres also a lot of value built into the price tag. Depends on the item. We are also happy to ship to any warehouse in the country, but you will then have to take care o the shipment to your country. If you have any questions about how your order will ship, email us at: info@offroadtents.com. Once the return has been accepted, we'll issue a refund minus the restocking fee. There will be a20% restocking fee plus the cost of shipping the item back to the warehouse it shipped from. Excellent experience with this company. Why? Still, if you want to do that, we can try and you'll haveto pay the difference, but we cannot guarantee it. Great question. Still, if you can't find what you're looking for in here, send us an email at: info@offroadtents.com or even better, call us at: 844-200-3979. tents shelters backcountry nemo dragonfly tent equipment inc season person Off Road Tents takes pride in its products and packaging. Before installing the tent to your vehicles crossbars, youll first want to ensure they are compatible and oriented appropriately. - How soon can I get a replacement or exchange? best reagards If these are a huge selling point for you, the Autana 3 would make an excellent purchase. Make sure you email us to: info@offroadtents.com in case you need to expedite an order! I also appreciated the little touches such as convenient ways to secure the mosquito netting windows when they were rolled up, as well as the intuitive way that the tent gets folded up and secured for storage. Youll then pull out the telescoping ladder to fold out the extension panel and pitch the tent walls; the collapsed rungs should be at the top of the ladder, and it should be oriented at roughly a 60 angle to provide optimal support to the extension panel. The ladder that came with the tent had an issue with one of the rungs not being securely attached, which I let Ignacio and Thule/Tepui know about right away. As to items from brands such as CBI and Gobi, these are also made on order, so, once again, sales are final and no returns are accepted. IF you see clear and noticeable damage to your item, please take pictures of the damage and REFUSE the delivery. - Does Off Road Tents offer Free Shipping? Make sure the damages are CONSIDERABLE, and noticeable. If the order ships freight you will need to sign for it. Sometimes Bread or Pay Tomorrow won't approve you. If your item is on back-order or unavailable we will reach out to you via e-mail or phone to see if alternate arrangements can be made. Take pictures of the damages from all possible angles. We don't accept returns on items made on order, such as rock sliders, bumpers, or any CBI and Gobi product. Before you send it back, you need approval from us, and we will also give you a Return Authorization Number (RMA) for you to label the package with. To ensure that the canopy and annex are fully secured, you will need to stake out the corners using the included rope attachments. A large annex is included for keeping your extra gear protected from weather, while a plethora of no-see-um mesh screens can be opened in warmer weather to increase airflow to keep you cool. Shipping fees will vary, please check them at checkout or in the Shipping page. It comes with Zipper-Gimp technology, apatented design that allows you to change the canopy in 2 minutes for a different one. Click on the email and it'll open a page where it will show where the package is. This process will also require you to use a saw (not included) to shear off the overhanging beams.

If you want to return an item for a manufacturing defect or a warranty problem, we will send you a return label. You need an RMA because the warehouse guys need to know what an item is and what is related to when it comes in. Check the spam folder in case the email goes there. What should I do? Can customer choose? We do accept returns before 30 days have gone past since the item was delivered. Please inspect your package for damage prior to signing for it. Drivers and carriers might try to re-deliver the same exact item the next day, if they do, REFUSE it once again, and follow the same procedure. Then, take pictures before you ship it. - If I was approved, when will I get charged? Also each package is in the proper condition for transportation according to applicable regulations of the U.S. Department of Transportation and/or international agencies. By selectingShipTectionat checkout your order will be protected from damage, loss, or theft*. Since these side windows cannot be rolled up completely, you will lose some views out the sides, unlike similar RTTS like the iKamper Skycamp 2.0. - Am I able to expedite my order with express or next day shipping? -If I wasn't approved for financing, what can be done? Other items that ship air or ground, will not require your signature, and will be left at your door. What should I do? As a result, this eats a lot of our margins, and we cannot really offer as many discounts as we'd like to. If you change your mind and decide to cancel after48 hours (2 days) of placing the order, we will charge a 3.75% cancellation fee. Hello! You can also call the carrier's phone number on their website, they can also locate your package with the tracking number we provided. Up To 30% Off Backcountry MTB Apparel .css-1081t4c{-webkit-text-decoration:underline;text-decoration:underline;}Shop Now, Basecamp Under The Stars Shop Coolers, Camp Furniture & More. If your order is in stock, we will process the charges to your credit card it will ship within seven business days from the date of your order. - Why can't I return some items that were custom made? Please readfirstHow To Handle Your Order, so you know how to deal with a damaged shipment or package. As shown on the steps above, you will choose Bread as checkout option, then click on "Complete Order". Guana Equipment Wanaka 55" Roof Top Tent Setup With XL Annex, Tuff Stuff Ranger Overland 3 Person Roof Top Tent & Annex, Smittybilt Overlander Roof Top Tent - 2-3 Person Capacity, ARB Series III Simpson Roof Top Tent & Annex - 2-3 Person Capacity, Guana Equipment Nosara 55" Person Roof Top Tent Setup - 3 Person, 260 g Polyester Cotton; 600D ripstop fabric with water resistant ventilate coating; UV and mold resistant, High Density 2-1/2" foam with cotton cover, Welded aluminum tube with insulation and aluminum cap sheet, No more than 30 days have gone by since you received it, Product must be unused, and in the original package, We need to get pictures beforehand, to approve the return, We will give you a Return Merchant Authorization number (RMA). When autocomplete results are available use up and down arrows to review and enter to select. Simple, please email us at info@offroadtents.com with the item you have and when it was gifted to you. We have tent camped for 30 years and couldn't get a trailer back in the places we camp. 5. Dont worry! Please read VERY carefully the product description, as well as the lead time email we send you, or ask our team, we will be happy to clarify any doubt regarding the lead time to receive your product. With those 3 steps, we can together decide on the best solution for you! For more information on ShipTection, click HERE. You can print it at home, or if you don't have a printer, you can print it at the local FedEx or UPS center. These tepuis are tabletop mountains or mesas, and one of the most impressive tepuis is called Autana, which means tree of life. Okay, geography lesson overthe Thule Tepui Explorer Autana 3 is a fantastic rooftop tent with a 3-person capacity. We use different carriers. After that, lead times can vary depending on your location and where it ships from. If you accept a damaged delivery, and/or there is freight loss and/or the damage is not noted at the time of delivery, Off Road Tents cannot be held liable for any replacement costs related to the shipment. Take as many pictures as you can of the item you are returning, the box and making sure it's in a good shape. Yes we do. Then, they will contact you once they have reviewed your application to let you know. If you want financing with PayPal, then you must select to checkout with PayPal, and choose the option to get financing WITH THEM. Purchased ShipTection and need to file a claim? Customers rate us 4.7/5 based on 647 reviews. They helped me to choose my tent by answering all the questions I couldnt find answers to from online videos and reviews. Tent arrived on schedule and appears undamaged. BE REMINDED, drivers will try to bully you into accepting a delivery, but if the item is clearly damaged, REFUSE IT. After you placed your order, yes. This process might take a few hours. Ensure all the fabric is stuffed in, attach the straps holding the two panels, and lock down the ladder on top.

If you have a carrier or some company you know, please email us, send us the information and we will gladly change the shipping fee to charge you as little as we can! We will gladly help you with that. ShipTection is an additional service we offer, which you can purchase with your order and further protect it. For more information on shipping times, fees and such, please CLICK HERE and scroll down to the "Shipping" section. Weve listed a few of our favorites below: You help support Gear Hacker by purchasing from our retail partners. You can read more about it HERE. Therefore, we have a strict no returns policy, all sales are final. From brand to brand shipping times may vary. We will send you a confirmation email once the refund has been made form our end. The floors on the Autana 3 are composed of insulated fiberglass reinforced with aluminum edges. Explore vehicle-accessible trails off the grip and sleep in the comforts of home with the x Tepui Explorer Autana 3 + Annex. We already insure your shipments for free. Therefore, if you have any warranty questions or issues, email us at: info@offroadtents.com. That way the carrier will send it back and we'll process a new shipment for you. On top of that, there are certain brands that by contract, we cannot offer any discounts on. These beams can be mounted one of two ways: the traditional way is for these beams to run parallel with the hinges so that the extension panel will run above your vehicles rear doors on either the left or right. The covered ladder is also an excellent boost to the overall weather protection, even if it does add a bit of time to the conversion process. Looking forward to many more nights in this tent and highly recommend purchasing through Off Road Tents! In order for you to return an item these criteria must be met: If the item has a manufacturing defect, it's covered by warranty, or was refused by you when delivered, we do accept returns, free of charge, andwe will take care of it. Some of the links in this website are affiliate links, which means that if you purchase a product using our link, we will earn a small commission. ALL Gobi racks are made on order, which means order are generally final. My tent is mounted on my 4Runner and ready to go. The canvas top on the Autana 3 can also be converted into a pair of skylight windows; however, they will be obstructed with the detachable rainfly deployed.

- Why do I need a return authorization number (RMA)? On top of that, we may charge you a restocking fee, which is generally of 20%. The final setup step will be to climb inside your Autana 3 and remove the four bungee cords running from wall to wall inside the tent. At the same time, the main canopy is a 600D, 260g ripstop polyester cotton that is UV and mold-resistant. If you ordered a roof top tent, a trailer, a drawer kit, a cargo carrier or an oversized rack, then you will need to sign off the item, or refuse it before you can have it. Their advice was to find a retail outlet that could try to snag one of the limited number of tents via backorder. - My order got damaged during shipping. The 8 internal poles are all aluminum, and the zippers and seams are solid and well constructed. Add customer reviews and testimonials to showcase your stores happy customers. - The product was a gift. Send you a link to try and get financing with Klarna, another financing partner we have. That's an additional service we offer. Also, please read more about Warranties HERE. He also made sure that the tent was sent to me as quickly as possible (and it arrived in time for my October trip - see photo and video!) We have three financing options: You will be able to check if you're eligible for financing at the product page, no need to go to checkout. Therefore, here's an FAQ page withimportant information that hopefully will answer all your questions. Alternatively, if 30 days have gone by since you placed it, and the item hasn't been shipped (perhaps it was a backorder), then you will start getting charged! See Our Best Rooftop Camping Tents Review 2021 HERE! We recommend you to do so, for the peace of mind, especially as they can refund you fully within 7 days in case an item is lost or stolen. Even when you have the item right there in front of you, make the driver wait and call us, we will ask you for pictures of the item, and we will help you inspect it and determine if it should be refused or not. When it comes to Pay Tomorrow, it's quite simple, follow the normal checkout process you had with Bread, but choose Pay Tomorrow. Touch device users, explore by touch or with swipe gestures. At Off Road Tents we have the goal to make sure youare as satisfied as you can with your order. To receive a refund, we must have your item at the warehouse, and inspect it to make sure it's in great condition. We ship from different warehousesaround the country, so it will depend on the item or your location where you should send it to. These are items that need around 10 weeks to be made, and are only made on order. If it's a smaller item, even a roof rack, we might be able, but please keep in mind the rates might be a bit high. Don't open it, don't install or use the item. It depends. Slightly complicated for first installation, With a bit of practice, it should take roughly 5-minutes to fully deploy the Autana 3; it takes just a bit more time to fully convert than the, The final setup step will be to climb inside your, These beams can be mounted one of two ways: the traditional way is for these beams to run parallel with the hinges so that the extension panel will run above your vehicles rear doors on either the left or right. If theorder has already shippedandthecustomer still wants to cancel it, there will be a20% restocking fee plus the cost of shipping the item back to the warehouse it shipped from. Generally, they're solved before that, but it can take some time. If it gets sent without an RMA, it makes it harder for us to identify your package, and it can lead to waiting longer before you get refunded. We have quite a few different payment options: Absolutely. They should also be centered on your vehicle with ample space in between to optimize balance and weight distribution. We consider an order shipped, the moment we send you an email or sms with the tracking number. We will check and make sure it shows as delivered and that it's not a problem from the carrier's website. Retailing for $2,299.95, this fold-out softshell is roomy and comfortable, with high-quality construction inside and out. Protect yourself from this by examining before you sign. Shipping rates are higher, plus customs and duty fees are a bit expensive. Thule made it right by sending a replacement right away, but again Ignacio impressed by following up with me to make sure that Thule had done their jobit was comforting knowing that Off Road Tents had my back. 4. The purpose of these cords is to hold in the fabric while you collapse your tent, and attaching these will be your first step when its time for teardown. Youll first need to unstrap and slide off the travel cover, which can later be rolled up and clipped underneath the tent, as well as undo the straps connecting the base to the extension panel and the strap holding down the attached ladder. Youll need to reach inside to feed the bolts through the four holes in the bottom panel. At the moment, we don't ship to PO boxes, nor do we ship to Military APO/FPO addresses. When I had a concern about whether the OEM crossbars on my LR3 could support the tent, I was impressed that instead of using this as an opportunity to sell me an expensive new roof rack, he gave me the honest response that my current setup would be fine. We generally start processing your order the same day we receive it. After you fill it out, Bread will tell you if you're approved, as well as letting you know what the options are! When I contacted Thule, they said that they were expecting some new stock to arrive soon, but that they weren't taking back-orders from individuals. Small tears to the boxes can happen and might not compromise the tent or package, meaning you can accept small tears that don't show clear damage, and are a simple result of being moved around by a few people and trucks. We can ship to Puerto Rico, for an increased rate. Your crossbars must be at least 1.5 tall and 3.25 wide with a minimum weight capacity of 165 lbs and minimum width of 33.5. So, although not necessary, we recommend it. Also, our insurance will not cover you, if you sign off the package and accept it, only to later find the box is damaged. For Canadian customers, we regularly ship to the nearest freight center to the border, so you can drive down, pick your order ad then drive back up saving in shipping costs as well as duty and custom fees. Plus, the items are way too heavy to ship by air. Our only real issue with the Autana 3 is that most of the things we loved about it can also be found in the Thule Tepui Explorer Kukenam 3, all for $400 less. 3. We recommend you attach these plates loosely at first to allow one final look-over before locking them down completely, just in case the tent has shifted from its centered position. We were more than satisfied with the quality of the materials used for this tent, both inside and out. As a matter of fact, we never see it. For more information, READ HERE. We can ship to Canada, but it's an expensive thing to do. If you want to change the address, please email us to info@offroadtents.com IMMEDIATELY, and if you can call us to 844-200-3979 even better.