chased a steam washer and paid f

2021/05/21

Purchased a steam washer and paid for delivery. After 5 more days they actually called and said that I would have to reapply and start all over. Discussion in 'Modern EPA Stoves and Fireplaces' started by StickBender, Sep 11, 2014. fireplace medallion cabinetry surrounds mantels traditional minneapolis built mantel customize brilliant match designers bath kitchen I had to respond back. This is my first review of Menards, but not my only complaint. From design, proposal, signed contract, construction, and finally to completion JLM makes the process an enjoyable stress free experience. grate hy g22 bx no-cut block projects usa laden u.s.a just stack and glue easy to follow step-by-step plans available quarry gray sienna autumn blend each project has approximate price per material list dakota serving station dimensions 94"w x 37"d approximate price per material list delphian mailbox mailbox included bistro table glabbey gray denna tane autumn blend approximate price per material list bordeaux bistro table assemble delle approximate price per material list approximate price per material list corner planter castle rock fire pit approximate price per material list rhode island fireplace dedicated to service & quality menards "your vision will become clear only when you look into your own heart." It is extremely frustrating that a company like Menards cant afford to have live customer service reps to speak to and the email responses are terrible! Done shopping at Menards forever. Also no receipt! I have to call every other day and have them check the status. I understand if it was the 1st or 2nd issue, but we are on about the 5th now. 2x4 that were smashed by 1/2-1 inch on the 2 outside trusses making the board less than half the size and causing a weak point in my building trusses, this was in 3 spots on 2 trusses. basswood Inserts come in three fuel options: With gas fireplace inserts, you have two installation options: To get the authentic look, feel and sound of a traditional fireplace, wood-burning fireplace inserts are ideal. fireplace surrounds mantels British Thermal Units, or BTUs, measure the heating capacity of a fireplace insert. The bulbs were just placed in an envelope. Purchased a paint sprayer that was defective. We have a table in the back bedroom with a coffee pot and NuWave, our old frig is in the living room (while the new one is outside in the garage in the heat) and we are using a sink in our basement laundry room for dishes. Dimmer control to adjust brightness of the flame. After 12 days passed without any contact I called them. They have not. Manufacturers produce fireplace inserts out of steel, iron and other materials that can withstand the effects of fire. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. I have tried numerous times to contact the customer service, but they are refusing to resolve this issue. All other rebates processed EXCEPT Rebate #4700. As an owner, project manager, master carpenter, and business management degree holder, I have a vast knowledge that has been gained through the years on how to successfully own and manage a residential construction company. Benefits of these fireplace inserts include: Some electric fireplace inserts have added features that you may enjoy, such as: Gas fireplace inserts produce a real flame and generally offer the highest heat capacity. Purchased over $2000 worth of merchandise during the Menards 11% rebate on everything sale. The width 7-5/8 ranges from 7-1/2 to 7-13/16 making it impossible to match up lines. (That's important, because one of their tricks is if the customer puts gas in, they won't take it back.) This manager is very rude and felt it ok to talk down to me as if I am stupid, he obviously cannot see from the customer's side on this. They told me that I failed to answer a correspondence from them asking me for my physical address. JLM HOME SOLUTIONS is a full service design/build licensed and insured residential general contractor with an emphasis on quality craftsmanship, fair pricing, communication, and customer service. Corporate manager was rude-told me to be sure to let everyone know when I am reviewing them that they offered store credit - AS IF I or anyone in my family would ever shop there again. I will never buy from them again. When I went to research it, it was not showing up in their system. We specialize in kitchens, bathrooms, tile work, out door structures, metal roofing, basement remodel, drop ceiling installation, additions, flooring, painting interior/exterior and much more. I should have been doing this for the last 25 years. Nope, wrong items were sent out "special order" so to return it's a 25% restock fee after I corrected their mistake and was still sent the wrong item. Emails were sent to the corporate office (not sure if or when we will ever get a response at this point), and complaints filed with the FTC, DOJ and BBB. I had an issue with my order that I had delivered and after talking to several people, who all tried to help - from customer service, to contractors desk, to delivery, to cashier, I was directed to Megan at the front of the West Fargo Store. We put our customs first and respect your time. The email was of no help since I already knew that and had requested for them to reissue it. The fact that anything ordered online is a special order and subject to the 25% restocking fee should be clearly stated when you order. Depth: The distance from the opening of your fireplace to the back wall of the firebox. It's a Joke! It arrived today and the driver refused to place it where it was supposed to be delivered.. without paying an additional fee. If I could give them a 5 star (negative) review that's what would give them. Oxygen depletion system that turns off the insert if oxygen levels fall to dangerously low levels due to carbon monoxide buildup. The pickup is in the rear of the store. I will not recommend, buy, or visit again!!! Multiply this number by itself, and then multiply by 3.1416, a rounded form of (pi). Thermal output is measured in BTUs and most inserts are created to deliver anywhere from 30,000 to 80,000 BTUs each hour. I did not have any problems with them; the people I dealt with are excellent. And thank you to all the Menards employees who also tried to assist me. Knowing I had a $0 balance I went straight to the car and called Capital One. Myself, a few family members, and also many close friends have been loyal to Menards as customers, as a lot of us are contractors that purchase from Menards on a daily basis. The brochure that Menards has on the quality of lumber they carry states "premium grade of lumber" as well as, "built in water repellent". They said they would get back to me. These fireplace inserts don't need gas or electricity to run, so you can rely on them for supplemental heat in times of an emergency. I have had the absolute worst customer experience I have ever had from this store and its management team. I also sent him photos of the vanity showing that it was clearly the wrong one and that I dont think I being unreasonable about this and that this vendor need to fix this and get it back to me in the two weeks I'm now requesting, so he says he would do this and then has a young lady the next day from the department call me and let me know that he has sent emails and that I will have the vanity back by 12-13-17. He said because of the size and weight that this not possible and begun to be very rude and said "If you dont like this then you can go elsewhere!". I'm keeping the second up-clarifier even though it doesn't work as a reminder to not waste my time at Menards. He wasn't helpful and he used the "F" word with me. Eco-friendliness: A fireplace insert typically reduces the amount of smoke your fireplace produces. Again. Worst customer service, I spent 12 hours plus trying to get the right products order after 4 visits to the store. What a disgrace! All of our sub-contractors have the same pride in their workman ship and know that quality is demanded by JLM. Now that you know how to select a fireplace insert, use The Home Depot Mobile App to find the best one for your home. How does this place stay in business!!! You can do better with Lowe's or Home Depot free and competent delivery. I will continue to drive past the competition's stores to get to this store just because they treated me so well. It is not available for print online. Called Menards and they referred me to the delivery company, who referred me back to the Menards customer service deck. I looked for a phone number to customer service and it doesnt seem like you can speak to a live person. I just sent another email requesting a call or manager to resolve this. Then when I went to put this review in I seen they have 237 other 1 star reviews!! When going to Menards the rebate system is what brings me to this store, but I will not be using my card there anymore. Professional, courteous, understanding and willing to go out of her way to assist me, even though she was busy. I do not recommend this at all. To go ** myself. Unfortunately, for Menards, that receipt will be from Home Depot. Fireplace inserts offer many benefits, such as: Tip: Don't skip cleaning your chimney with fireplace tools after you add an insert. Safety: Electric fireplace inserts don't produce sparks or smoke. After many more emails, I discovered on the bottom of their return policy that ANYTHING ordered online is a special order and subject to the 25% restocking fee. After a year, the coating started to peel, scratch, and flake, so we filed a claim and it was denied, saying it was our fault. You try to track or call anyone and no personnel at store can answer any questions for you, and the number to call is the credit card company that deals with your bill only. All of our sub-contractors have the same pride in their workman ship and know that quality is demanded by JLM. This guide provides an explanation of the types of fireplace inserts available so you can choose the best one for your home.

The sales associates will help me find items even if they are not in their department. I deal with clients every day and no we are not perfect here either, but we do understand that if it is not something the customer did to cause the problem we fix it without question and do what we need to do to make the experience better. I ordered a fireplace insert that was on clearance. For rectangular rooms, measure the length and width of the room in feet, and then multiply the figures, For triangular rooms, measure the length and width, multiply the figures, and divide by 2. Then they said I would have to pay to ship this piece of plastic back!!! My guys had to go get the materials and make the correct delivery. And begged him to get this right and get this vanity back to me in two weeks and as a leader of a store he should work on coaching his Management team on how to deal with upset customers when it clear I only want what's right, nothing extra, nothing taken off the price. Give us a call today to get an free estimate on your home project! I purchased 168 patio bricks 8 x 16 (7-5/8 x 15-1/4). It was so pathetic. Style and design: Sleek, cast iron or steel finishes add a sophisticated touch to your favorite gathering areas. Please note that product images are for illustration purposes only. I Mailed in my rebate form along with the receipt and waited for my rebate check to arrive.

Then he said "I was with the manager when she measured the top layer and they didn't vary by a 1/16", so someone there is lying so basically bring them back or pay over 2x more we are not going to help you. The shipping and handling added up to the cost of the light bulbs. I don't like that they made an inexpensive error and blamed me for it. Sent a reply stating that I was sorry to "bother" them. We specialize in delivering high-quality home building, wood framing projects, pole barns, and deck construction. I have been a VERY LOYAL customer to Menards for years and have had great credit standing with them as well. When installed properly, a fireplace insert can help heat your room more efficiently than a standard fireplace alone. Read More, Proud winner of the 2017 Angie's List Super Service Award. When I opened the boxed product, I discovered it was used and did not work. My bad for not keeping a copy of the receipt and rebate, still why should a consumer have to keep track of something that a business advertises. I was unable to ship back to vendor. I sent an email. I understand lumber does weather over time and is unpredictable, but 5 months later?? The website is not affiliated or associated with any of them. To find more licensing information for your state, visit our. You have to return everything to manufacture for warranty. They told me that it would be 7-10 days to re-open my account. Visit the Solution Center to Explore Articles. I would highly recommend Menards Wixom for any home improvement project.

Vented models that require ventilation for use. I returned the original product within about 45 minutes of purchase.

I will never use Menards again and I warn anyone else, friends and family, and anyone reading this to be aware. Expensive Oak Wooden Floor was purchased at Menards, installed by SuperFast Flooring including 50 years warranty. She was amazing! I have a total of 5 hours invest in returning $600 worth of flooring. This guy was great, I was really impressed with the size of Menards lumber yard and storage barns, but service that I received from Jeff was even more impressive. I'm not complaining about the product (it's made in China, you take your chances), but basically being told I'm a trying to rip them off when the manager said "You see how this looks from my point of view". I called the Saginaw Menards where I purchased them, the Manager said "Let me go measure what we have. Never opened the items. Height: The distance from the floor of the firebox to the top. I ordered a chainsaw from their website. I find this very customer unfriendly! My team of contractors are professional, trustworthy, honest, dependable, loyal, and most of all hard working and the best in the business. It arrived with oil spilled inside the packing. I entered my address incorrectly. Use of this site is subject to certain Terms Of Use. Manager informed me to fill out form, attach original receipts and mail in to receive an 11% rebate. Only an email. The National Fire Protection Association recommends cleaning a fireplace at least once every year. I immediately asked for a full refund, even though I had already loaded everything except the damaged supplies. I called. The typical answer-the mail lost it. They do not follow through and check with the vendor without a call. Unfortunately, I sold a personal belonging of mine to afford this item because of the great deal that was advertised online, and today I get an email stating that the order has been cancelled due to their mistake? I spent over $2,500 on lumber for a new deck from Menards, after it was installed 5 months later every post was split and twisted in place. We were doing our whole kitchen with Menards and are out a lot of money for no kitchen. Save energy: When you use a fireplace insert, less heat escapes through the chimney and is recirculated back into the room. Menards customer service in store refuses to get involved and corporate customer service only says they'll forward to rebates international. I have too many order numbers to list below in the one order number spot.

I mailed the rebate to the wrong address. Thanks for considering us. I called the local Menards and was told there were 3 possible explanations: 1. Thanks for causing me an incredible inconvenience! Improved heating efficiency: A fireplace insert holds in heat, allowing more warmth to radiate from the front of the fireplace to heat your room. An insert seals the opening and reduces leaks. Lowes matched them, no questions asked. I tried to use my Menards card at checkout and it was declined. I'm ready to start the next house project which is to remodel the bathroom and have been waiting on this rebate. How do I know I can trust these reviews about Menards? Tip: Install a chimney liner before you use your wood-burning fireplace insert to help ensure safety.

Clearly trying to avoid responsibility. Almost threw it away, but I guess that's the idea right. Automatic shutoff that turns the unit off after a set time period. I paid over $5 to have 2 light bulbs shipped and that didn't even cover the postage. I would appreciate it if someone would follow up with me at **. You must have got a bad batch." Menards did exchange the 15 post I had to replace but will not help me out on having to pay for the cost of labor for my contractor to take them out and replace them. The machine was not set up correctly and ended up leaking water all over the carpet in the basement. A man named Craig claiming to be the store manager said that it was too bad, he wasn't going to cut us another piece to match unless we paid an additional $326.89! Some fireplace inserts increase your level of control over heat output. Just get it to me in two weeks so I can get this done before Christmas now. Aesthetics: Fireplace inserts come in a variety of styles to match your decor. Buyer beware if you purchase from this chain, you will not get a refund if the item comes with a manufacturer's warranty. No box and anything to keep them from breaking. Never will I do business with Menards. Been 6 months have yet to receive the rebate. The only way to contact them was thru email. Well start sending you the news you need delivered straight to you. It was past their 6 weeks time frame so I decided to go on their website to check on the status. Unsubscribe easily. Again went to S. Side Menards and the 5 things they had on sale, WERE NOT on the shelf! Obtained a rebate form #4700 from store manager. I called to confirm the correct delivery address, Menards then delivered it a day late and to the wrong address. I wrote Menards a two page letter letting them know what I had experienced with the lumber. I responded by telling them the manager told me to include the original sales receipt when I turned in the form because it was an "in store adjustment" the 11% rebate was not listed on the bottom of the receipt and that is why originals would have to be mailed along with the form. All he would do is return my money or charge me over 2 times as much for a different similar brick. Length: The distance from one side of the fireplace to the other. He went right to the wood that I had purchased and pulled the 16 footers out, carried them to the saw, cut the boards in half then loaded them into my car for me. They sent me a FORM letter and did not offer me anything in return for having to pay for labor again. ConsumerAffairs is not a government agency. ). I never received the phone follow-up back from Robert as promised, so I called back the following day to get news of what he figured out. I purchased T7G Doodles Fir Porch flooring online. It was 150.00, I paid half the price. "All bricks have some variance." He then states that the vanity top will not be in the store till the 11-27-17, at this time I very upset!!! My brand new deck looked like total crap, also this made my handrail become unstable and unsafe. Adjustable flame color, flicker and height. We mailed in the rebates each time we purchased an item that was on this promotion. Here is my complaint to them on their private review site - I own Prairie Renovation in Bloomington, IL 61701. Measure in the front and back to ensure an optimal fit. And since this is the first rebate I haven't gotten, that excuse doesn't work. A day later another service rep contacted me and offered to help. Also, there is no such thing as management to speak with. My issue is with the Menards credit card as provided by Capital One. No, Menards - Lansing does not offer eco-friendly accreditations. I tried to start it with the gas that was already in it when it arrived. These are worse than what I already have. On Monday Sept. 4, 2017 I placed an order for Douglas Fir, T & G Porch flooring online. Proper ventilation is necessary to safely use wood-burning fireplace inserts. When we arrived back at the store 30 some minutes later with the trailer, we were told that the last piece was sold to someone else. This is a major factor when choosing the right size fireplace insert. Menards manager agreed it was obviously used (dirty, covered in paint splatters), but would not agree to a refund. Decided about a month later that the job was far too big for do it yourselfers and we canceled the delivery requesting a refund.