We were so worried that we were

2021/05/21

We were so worried that we were going to spread the bed bugs. So we are very happy a mile away at the Couryard Marriott where we will be staying in the future. I asked him to cancel the Wed night reservation and just give me a room for this few hours. 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I don't know what happened to the customer is always right, but this regional manager does not believe in that theory. I don't feel like we should've paid a dime for our stay. I complaint to the front desk and I was told its normal this time of year. Any guest room showing evidence of being smoked in will result in a $250 excessive cleaning fee. As I stepped on to the elevator I slipped and fell and hurt my knee. I was walking on the deck outside, when my right leg fell through some rotted boards on the deck. I am a pastor and President of the Northeast Mississippi Baptist State Convention, Inc. She was so helpful and accommodating. Prices are the average nightly price provided by our partners and may not include all taxes and fees. My credit card statement shows I have been charged as if we had 4 rooms or stayed 2 nights ( ie double the agreed reservation cost) . Detailed Reviews: Reviews order informed by descriptiveness of user-identified themes such as cleanliness, atmosphere, general tips and location information. Let it run for 30 min stayed to cold to shower. My company has always put me and any other traveling employees up at Hampton's, but I will be asking them to check the charges for past visits. I have yet to hear from Gary. We had tickets to go to the Ravens/Bengals game so we decided to come over on Saturday. I asked what kind of wines.oh we don't have wine, I don't even care for wine. Phone: 765-662-6656 We didn't want to move to another room because we weren't comfortable staying in the hotel and didn't want to spread the bed bugs to another room. Let start feeling sad to have come to Buffalo and stay at downtown Buffalo Hampton inn made reservations for 3pm had us wait for hour today that hotel is not ready and then was treated very rudly by reception to find out that they still have gave us the room came over with two more sodas to go with the ones they already gave us by the we were upset so since reception seen that we were upset took them back n said nevermind SMH I been in a lot of hotel never got treated like this, 11 Mar 2018 - In an attempt to make a reservation for 17 Mar 18, I inquired with the reservation person (813-818-7202) about retired military discount and her reply was that because the rooms were filling fast, they could not offer a discount. and asked for a very quiet room. I will never stay in another hotel ever again.More. My husband helped to get him back out of the jacuzzi and the Swin family was grateful that their disabled child was able to enjoy his vacation, rather then have to sit in his chair watching his siblings. I want to say this, Someone with a key came into the room and when through that bag stealing what they wanted. When we were about to go to bed my mom saw a bug crawling across her pillow.

But not one of the employees there would return my phone call. I complained to local management. I made reservation to stay at the Hampton Inn in Rocky Mount, North Carolina on July 14th 2018.

He listened to my complaint and assured me he would file the matter with corporate headquarters and that I should hear in about two days. Then I come back and there are workers in my shower and a mess. NOT ONCE. We didn't want to move to another room because we weren't comfortable staying in the hotel and didn't want to spread the bed bugs to another room. The manager gave me a 0 balance receipt and assured on camera we would not get billed. 217 671 4919 The paper even says we were checked in at 915 when all the calls were made between 7 and 9:03. Upon returning home, we found an additional $265 charge on our Visa from the hotel. I am disappointed. Is the third floor of a Hampton Inn where almost all of the rooms are occupied by people that you know that dangerous? Doing laundry 01 item was missing from the washer.. Horrified I had not heard from the hotel, I called at 1:12pm on Sunday, April 14 and spoke with Gary the hotel Manager. I had excellent service with Drury Inn's, I will stay there in the future. In review of your file, as of July 10, 2018, the hotel has stated that you refused the valet service upon arrival at 12:00 am. Grandchildren visited and loved the indoor pool as a welcome break from the cold outdoors. Call at 10pm and no response. Today April 15th I am still waiting from a call or a return call from anyone representing Hampton Inn. Corporate very poor service . you will not be disappointed staying at this location! They refused to give it to her until I returned 2 housekeeping work shirts. This was the outcome from her speaking with the young lady who checked us in to the hotel .

While speaking to a front end manager, she indicates that three rooms were booked, one of the rooms was not under my companys name. Then we got a paper saying we were charged for 3 long distant calls that we did not make. WORST PLACE EVER! This area recently had Hurricane damages from Florence. CEO, Hilton Worldwide She advised that I was not to come back to this hotel anymore. Baltimore city has issued a $32.00 parking ticket for the car being left on the ramp over 15 minutes.

This should be corrected. Please recognize this location and the employees! She became agitated and said loudly "I don't know nuthin about what you are talking about. He was very rude to us and said he would make no changes. Day three I went down to the front desk to request clean sheets. More expensive room yet less amenities .the snack bags to go weren't available until after breakfast but we went out at 8am they should have been out for those going out early.I usually stay at a Hampton inn but will not in the future as any complaint seems to be ignored. I would like someone from corporate office to contact me as soon as possible regarding the Hampton Inn on 35 North and Rittiman Road in San Antonio Texas. Please let Shawn know that all it would have taken was a simple ' I am sorry that happened'. The room was nice. I was told yes they did and gave him my AAA card. I left them there to go prepare food.. it's was two complaints at 9 pm stating they was loud.. why I was still at the room why the room was quiet they was eating it was two more complaints. Called Tiffany at Hampton Inn to cancel our reservation. Would definitely recommend this hotel for handicapped access and friendliness. Hopefully there will be no inaccuracies. When they came back with drinks we drank a bit and then we all decided to do something else even though we just got the room, so we checked out shortly thereafter. It is now April 3, and I still have not heard. I've stayed at a number of Hampton Inns when traveling for business and pleasure but never ran into this problem before. Do you think these people would report a problem and risk the chance of losing their contract? I called Hampton Inn at Louisville KY airport on the evening of May 1 when I realized my flight was delayed 4 hours ( out of Newark) and I would need to stay near the airport for the night. Was told that "2 queens not available, we are over sold, one king bed (for 2 adult males), we will call you back. I would very much appreciate a prompt response to my request. ?..We had to leave to go the the Basketball game (the Final Sixteen Tournaments) but they said they would get someone to check it out. richmond hampton ky inn Stayed in room 317 overnight. I always stay at hampton inn but i will never stay at the one on w main st middletown ri , they all need to be retrained since nobody could give me a truthful answer. The General Manager informed me that in order to make my reservation directly with the hotel I would need to choose 0 on the phone menu. KW, I AM A INVALID-STAYED AT HAMPTON INN 2 NIGHTS AT BUFFALON.Y.-NEAR AIRPORT HAVE BEEN RESIDING IN A NURSING HOME GOT A HANDICAP ACCESSIBLE ROOM-HAD BEEN LOOKING FORWARD IN SLEEPING IN -A COMFORTABLE BED-SINCE THE NURSING HOME BEDS WERE SHEER TORTURE TURNED OUT THE BED IN THE ROOM WAS LIKE SLEEPING ON A ROCK I COM[LAINED TO THE FRONT DESK-THEY MADE NO EFFORT TO ACCOMMODATEME-I WILL NEVER STAY THERE AGAIN &RECOMMEND IT TO NO ONE-I DIDN'T SLEEP AT ALL FOR 2 NIGHTS PRIOR TO THE FUNERAL SERVICE OF MY BEST FRIEND Below are the cancellation confirmations. Slept good. Each Employee who answered the phone kept giving me the excuse we will have someone go check the room and get right back to you. We called the front desk, packed our bags and left the property. Test No.1. I have never experienced something like this with Hampton Inn and I am very disheartened that a family friendly company would be that heartless. Not a complaint--a compliment, but I did not see that link. I informed her that she clearly had an employee who smoked and was trying to hide it by blaming customers and that it is fraud as far as I am concerned to charge me as I have never smoked in my life and clearly they was a lying employee. In March of this year the Foundation I am treasurer of, Tredyffrin & Easttown Care, supported a homeless individual (Kim VanWyk) in our area by paying for part of her hotel bill at the Hampton Inn in Exton, PA (4 North Pottstown Pike, Exton, PA 19341). If the town refuse to budge I would ask for reduction in property taxes to cover any lost business. On Saturday, 12/8/18, after dropping off my wife's lunch at approximately 9:45 am, as I was leaving the hotel, the Housekeeping supervisor, named "Rosey" called me over to the front desk, and asked me not to bother her anymore. Night #2, HORRIBLE and Night #3, I packed my family up and left in the night with explaining to "RICK" the AWFUL EXPERIENCE I WAS EXPERIENCING for the 2nd night. I've called to complain about the ppl above me and all I was advised was to move to the 4th floor Ummm, why would I move to the fourth floor with 2 young children to not only move them but to pack all our things as well.NO, not that easy!

Dear sir, first I would like to thank you for your assistance with this matter! Hey his is sick that they dont have to justify taking somebodys money. He got very agitated and told me to leave.

or lights for a couple hours, but the compressor ran non stop! As State Detective.

I am willing to pay a little more at Hampton Inn than at CHOICE motels in part because of the courteous and helpful desk staff at Hampton. 2. One of the phone menu items was "reservations" which is what I chose. Said it could not be exterminated because the lady bug but I killed 2 roaches.

We both laughed as the 1 king for 2 adult males wasn't a problem anymore. Since they were fully booked, there was nothing that Lynn could do but give us a break on our stay; however, that did not compensate us for the inconvenience or the misrepresentation that had occured.

Please HELP! Kevin Hoag, ACE On 11/16 we called the desk from our home to clarify a payment from the previous weekend and we also discussed the reservation and were told that we had room 129 reserved as we had requested. Courtney V.

We did not have a pleasant experience and did not feel that most of the front desk employees were very sympathetic. I called the front desk and manager and told them the hot water looks terrible and they just stuck their faces back into their I-phones like it was no big deal. newport cincinnati hampton suites inn kayak Our hotel is 100% Non-Smoking. We were treated very poorly by the front desk clerk on three separate occasions when this situation was discussed with her. I certainly would expect better from a Hilton entity!!! She stated that my son hadn't shown up at her house at 7:30, after her searching for him she told me he was missing and no one had seen him. I promptly sent the clothes even though Valarie herself and the evening attendant saw them first hand when it happened not to mention the pictures that was taken. When we came back to the Hotel before dinner we were told that they had a different room for us and wanted us to move into #430. Emma Perry, I write to them about their property in Fort Myers and havent heard anything from them. I am requesting that you remove the $150.00 charge from our bill as this is unwarranted and unfair. My name is Courtney. McLean Virginia 22102. After the Basketball Game we went out to dinner and it was late when we got back to the Hotel. I never got a call back, so i called again, spoke to Ashley, on 3/25/19. One more thing the next day my husband spoke to the new Sales Agents on duty Cory Adolfo and Olivia Seymour. Maybe you could explain this to me. This was not our fault! Traveled for many years as Diamond member and stuck with Hilton chain of Properties. Forty-five minutes after I fell through the deck, some men appeared with new boards and were fixing the faulty walkway. The laundry room wasnt running and I was given a map to a local laudry mat. My leg immediately swelled and was very painful. At a minimum I expect to be credited for the valet service $360 in total for my stay. They said their children were ages, 7, 9, 12, and 15 and that they were from Kansas, and this was the first family vacation they had taken. She told us the Hotels were owned by the same person and that she would help us, we could grab our bags and come right over. Yes! I have called twice and not reached Valerie although I left messages. I do have pictures of the bruised leg if anyone should need to see it. On the phone with Priceline for 57 minutes on hold waiting for a supervisor. My husband is handicapped and would not be able to get into the shower unless it was handicapped accessible. I called Beth around 8:30 am on Sept. 3rd . I was charged for a room when I did not stay there. Today is Thursday, still no call. I had 41 itens and When I finished the laundry, only had 40.I left to watch cartoon with my son while the laundry was been done. i secured reservations on (thur) mar 21, 2019 for 2 adults, one room , and the confirmed price was $901.74 including all fees and taxes, BUT when i called on (tue) march 26, to get my confirmation number, my reservation was in the computer, BUT the price changed to $1318.00 including all fees and taxes. My quests are being told no such block at the Sturbridge location. Exhausted from traveling and work. It just wasn't one home we were worried about. It was being remodeled the place was a mess that was broken tiles in the parking lot. This is ridiculous. It was later discovered that Jordan Wallace was actually a few miles away from the business. I took action only 10 minutes from making the reservation and I don't feel I should be penalized. All was well until we were in Chicago, sightseeing and I received a message on my cell phone stating that they had picked up our belongings and moved us to a "standard room" because someone els wanted the suite. It just wasn't one home we were worried about. No recompense was offered at the time of the injury and the ice that was needed for my swollen leg was very slow (or not at all) in coming. Columbia, SC 29229. The young lady was very nice and allowed me to do so. This has made it so we will consider going elsewhere to stay the next time, and it wont be the Hampton Inn. People don't leave jobsthey leave bosses! It was the first of the month and it was holding funds needed to pay bills. A patron who was also eating there told me that he told management that the boards were defective and warned them that something should be done. Mr. Herman would not let a single child walk through the hall of the hotel without a parent. Also booked through them. So I phoned your toll free number to make a reservation and it was a totally useless experience. ITS OK WE CAN MOVE PAST THAT. associate certified entomologist Thanks Hampton, you lost a customer and many more after I share this experience with my family and friends. we have been loyal customers up until now but this is very poor customer service. My Con.# 97528084 was for April 10th and 11th and checking out on the 12th. front desk guy Kevin was awesome, he recommended a restaurant, booked us reservations, he was very professional and funny at the same time, if your looking for top notch customer service, this hotel has it. We went down to the front desk and notified the two young ladies at the front desk. Hi, so this past weekend myself and my husband were called to attend a family emergency as my aunt and her son was in a fatal accident. So I stayed on and continued working, but my worry was growing for my missing son in hopes that my Aunt Dora would find him soon. 11/20,21,22 * checked out on 23. We opened the door & found worn and damaged furnishings, bathroom vanity, stained shower curtains & caulking, weathered carpet, and simply poorly maintained property. At this point, we found several more bugs crawling in the bed. On March 27, 2019, we were traveling to Peoria, IL, from Phoenix, AZ. Later, the next night, when we used the stairwell I mentioned to my mom and husband that it smelled like marajuana. However, two of the ladies there were nice to me at the service desk. I have been Customer for over 30 yrs, today, I'm planning on leaving Hampton Inn, well look for new Hotels. The other one was not locked. I ask him to put this in the notes on my reservation and he assured me that he would and it was confirmed. I would appreciate your considering my information and refund both my erroneous room rate and fees (a total of $167.14) and the erroneous booking fee since I did not in fact book the room through the booking site/phone number listed. The deck itself appeared in good working order, but that was not the case as the boards underneath were rotted. This being the case, no Marines should be giving their personal card information as the card information we provide for the hotel is given from someone else in the unit and it's with authorized money for billeting from the government. As a Hilton Honors Gold member and a former GSA, me and my family we humiliated, disgusted and disappointed with the staff response as well as the condition of room 714 when we stayed at the Hampton Inn. My son's fiance called Dan and asked him who said this and what was the reason, Dan didn't know, said he would speak with staff and call back (he never called her back). My wife and I spent 4 days @ the Hampton in Buckhannon W.V. The computer system outage was the reason she cited for refusal of the room as well. 9/14-9/18 found bed bug on counter on 9/17. We were very excited to visit this area, and looking forward to enjoying the Newport Jazz Festival 2018. So I don't know which one. I'm not a good communicator, but had a legitimate complaint about an employee yelling at my grandson, as well as scolding us for talking too loudly. I contacted the Labor Board and Lewiston Police department and was advised this is illegal to withhold my paycheck. Should you have any additional questions relative to this matter, please contact our Guest Assistance office at guest.correspondence@hilton.com.

NO Unacceptable!! I was charged for the 28th and the Associate said I was still responsible for that day. UK Visitor, Mr N P Whitehouse, Me and my family have stayed st the Hampton inn st birch run for 25 years every nov. the last two years were absolutely horrible last year was during the worst snow storm and we had no heat we were credited for. When we were about to go to bed my mom saw a bug crawling across her pillow. We checked in and our friends left to go get drinks so it was only my boyfriend and I in the room.

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