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I wish to express my gratitude to Michael F, Matt and other customer service advisors for their positive approach and quick responses. When you try and explain to the buyer why you couldn't complete the payment, vc blocks your communication. This topic is taken very seriously, as our Community's safety remains our main focus. Dear Alexandra, we are sorry to hear that your item has not been accepted for sale! Many of the previous reviews people are stating problems getting paid and retrieving items and even being charged for them and still not getting resolution. I contacted their customer service over this issue and they confirmed that there is a 10% mark up on currency exchange and that this information is not disclosed to customer prior to purchase. I wasn't expecting the seller to give up the item (s*** happens, I get it) but at least expected that Vestiare would reach out to the seller and let them know this was unprofessional. The bag is clearly a fake and should never have been sent to me in the first place since I paid extra for them to prevent this from happening. vestiaire knockoffs fakes

You will find below an article on how to pay your order: Our teams are still working on a solution and we're really sorry for the unusual delay. I have purchased 3 items and each time, they have said it's available and charge my credit card only to find out a couple days later that it's unavailable and that they will issue me a refund. They never get back to me. I have the jacket in my possession which i would like to return am now forced to have my credit card company deny the charge which is $1,853. UPS lost a package and it is impossible to get any help, not at UPS nor at Vestiaire. Ive been more than reasonable, fair and patient considering the circumstances and have allowed 6 Months! Best regards, The Vestiaire Collective team. I like knowing that my product will go through authentication before it's shipped to me.

(reference number ******** which is the Chanel 19 leather handbag) . This was a really disappointing experience so I reached out to the customer service to see if anything could be done. We must inform that our lines are currently closed! International Association of Better Business Bureaus. Our team will make sure to update our member within 5 days upon reception of the item on their assessment.

I placed an order for a Chanel jacket size 40 on May 21st from seller in ******* that cost me $300 in shipping but jacket was received from Brooklyn and arrived on May 24th. The seller was prompt in her communication and the item was in excellent condition (as advertised). (and authenticated) at a price $ I could afford! I highly recommend VC as a reliable trading platform to all fashion lovers. I looked at the (i) button to confirm the size and it said UK 16 so believed this top was suitable for me and made an offer which was immediately accepted - this should have been a sign as it was the lowest bid I could make. Dear Dominika, we are getting back to you regarding the doubts you have expressed on your Gucci bag. I ordered some shoes never got them one been emailing back and forth still nothing from them. Thank you :). However, we must inform that our team has carried out an additional verification and must inform that our report indicated that your item is compliant to its description. it was signed for by ******** They have the item for a month. We use dedicated people and clever technology to safeguard our platform. I returned the jacket only to have it sent back to me. I am deleting the app and hopefully I can find the sellers listed on depop or eBay. Since i'm waiting on my item, i cannot review condition. Time for me to talk to my credit card provider. I've made a few authentic luxury purchases now at an awesome prices! Once purchased you have the opportunity of putting it back on sale. 100% of items are curated before going online and once sold, are checked over by our team of quality control experts! Easy site to use, app is ideal; the product availability is wonderful and with very good sellers and in purchase the notifications, verification and shipping were nothing short of spectacular! We thank you for your understanding and cooperation. Customer service is impossible to get a hold of. This is ridiculous. has anyone has a copy of vestiare collective official return firm. We use cookies for analytics, personalization, and ads. We thank you for your understanding and cooperation. Your feedback is precious to us and we would like to look into your request.Should you need to contact us, do not hesitate to use our dedicated email form here: https://faq.vestiairecollective.com/hc/en-gb/articles/360002463657-Contact-Us Our teams will contact you as soon as possible to provide you with an explanation and solution. The entire process from uploading photos to final sale is done so efficiently. I also love their editorial content, always super on point, making resale trendy and sustainable! https://faq.vestiairecollective.com/hc/en-gb/articles/208745149 Brand new! She apologized and agreed I could return. Dear Scott,We are sincerely sorry to hear that you are not satisfied with our services and thank you for taking the time to share your experience. When buying you need to make sure you see all angles of the bag, ask the seller questions.

Best regards, The Vestiaire Collective team. The top handle was repaired and repainted on this occasion. Best regards, The Vestiaire Collective team, Read 6 more reviews about Vestiaire Collective. I found my *wish list* $$$$ handbag.

I continue to remain frustrated when all they need to do is put my bag in the mail!!! Never using their services again DONT TRUST THIS SITE, Dear Katariina,We are sincerely sorry to hear that you are not satisfied with our services and thank you for taking the time to share your experience. Hi Mary! The $466 dress I went to purchase came to $698 by the time vc added their fees. UPS lost a package and service is horrible, *DO NOT USE* Fraudulent - mis-described listings still passing checks. Ive contacted Customer Support many times to ask them about my payment only to be gaslit every time claiming the Experts will check on it and get back to me. Regardless of what has happened, I continue to get an explanation. Their quality control and authentication steps are what i look for in resale as I used to get easily fooled back in the days on other platforms. 6days later nothing !!! Your feedback is precious to us and we would like to look into your request.Should you need to contact us, do not hesitate to use our dedicated email form here: https://faq.vestiairecollective.com/hc/en-gb/articles/360002463657-Contact-Us Our teams will contact you as soon as possible to provide you with an explanation and solution. 100% of the items are curated and manually controlled by our experts!

I sent one more chat and the kind representative transferred my complaint to the logistics team and within a day, my package was back on track to being delivered. I sent the item almost 3 weeks ago and they received it 2.5 weeks ago. I'm a for sure a buyer - never encounter any issues and was impressed by their customer service who answered me every time quickly -but decided this year to become a seller too! Here is if needed the report on the second check provided on this item : - The square P stamp has unfortunately faded over time, making it hard to distinguish. I am still fighting with them to no avail. Kindly note that a first conversion step to euro will be operated.

it arrived at he hub the next day to be authenticated. We're so sorry to hear about your experience and the delay in response. Please also note that your bag has been taken care of in a Herms bag spa. The exchange rate is indeed handled by an external entity, however, we will also transfer the feedback in order to improve our community's experience.

Very satisfied with the service I received! I have seen many other reviews stating the same issue. Every time I follow up I get a different response from a different customer service person who hasnt a clue what is going on. I ordered an Hermes bracelet over a month ago. i've been told an item i purchased a couple of years ago is fake. We would like to first apologize for the processing time on this request and kindly inform that our logistics team has been asked to prioritize this request. We consider this request as closed therefore. Yes.

If your request has not been already handled by our team, please let us know your item or order number so we can check on the status of this issue & do our best to resolve it. I purchased what should have been an Authentic Burberry Backpack. Make sure to get back to us on your preferred contact method right here: https://faq.vestiairecollective.com/hc/en-gb/articles/360002463657-Contact-Us We hope to see you really soon! Was easy as they keep you on top of activity of how your items are doing on there. The customers will constantly low ball and offers are not binding either. Tried selling through this platform, currently regretting the very thought. i contacted Vestiaire explaining it was not that the authenticity was in question only that no one had confirmed the sizing. The bag was sent to them by the seller for authentication. Im so surprised this bag can pass through VCs authorization. Highly recommend. I am going to file a police report because they are robbing so many people! We are getting back regarding the return request on item reference********. The customer service chat feature on their website does not work either. Your feedback is precious to us and we would like to look into your request.Should you need to contact us, do not hesitate to use our dedicated email form here: https://faq.vestiairecollective.com/hc/en-gb/articles/360002463657-Contact-Us Our teams will contact you as soon as possible to provide you with an explanation and solution. I paid for the companys authentication process and shipping. I sold a brand-new item with a an original TAG from the store that was ranked "as not authentic" by their Quality Team which totally unacceptable since the item presented a tag. The Vestiaire Collective team. I will update as anything progresses.But I will NEVER purchase or recommend them again! Looking at many of the other reviews, this seems to be standard practice for this company. Well guide you through the process. Products used:None because it got lost and they were supposed to refund but ended up deducting again without consent. Our team made sure to get back to you and allowed the return of your item. This is the third issue I've had with them. I shipped the bag back the next day. But went to Vestiaire who said it was as listed. Consumers satisfied with Vestiaire Collective most frequently mention great experience, timely manner and authentication process.Vestiaire Collective ranks 8th among Used Clothing sites. I had to fight to get a return label. Best regards, The Vestiaire Collective team. When I received them they were of appalling quality.

I know I wont be going through that rubbish. Something is seriously wrong.

The Vestiaire Collective team. On May 1, 2021, I placed an order. Vestiaire collective us one of those scammers that was supposed to issue me a refund but instead they charged me again. The Vestiaire Collective team. I was told on Thursday May 12th by Romeo * that my payment would be released within 24 hours. We hope to see you again really soon and wish you a lovely day! I've also been in contact with Vestiaire's customer service (to change my address) and the communication was smooth and easy. The entire situation is very suspicious and unacceptable. I will continue to buy from your company. And then they say the same thing again. Transfer of funds upon buyer receipt is also done in a very efficient manner.

Your feedback is precious to us and we would like to look into your request.Should you need to contact us, do not hesitate to use our dedicated email form here: https://faq.vestiairecollective.com/hc/en-gb/articles/360002463657-Contact-Us Our teams will contact you as soon as possible to provide you with an explanation and solution. Not what you expect when bying expensive designer items. They keep tossing me about. ComplaintsComplaints for Vestiaire CollectiveOnline RetailerView Business profile. It refused to clarify with DHL despite the latter's queries. 2022, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. These will be disclosed on the check out directly! Instead of authenticating the item and paying me, they listed it on my page with the same error on the listing I had (which was why the customer returned in the first place). They need to be investigated!!!! I hate that sold items are shown by default, the site is extremely slow, sellers are sketchy and the customer service is non-existent. This company responds to reviews on average within 5 days. I returned the fake shoes.

We remain available for any further questions or requests here or on our contact methods in the Contact Us FAQ Article, The top site for buying and selling luxury pre-owned fashion. What a gouge! I told them i would file a complaint but they didnt care. Ive contacted CS at least 50 times to ask them about my payment only to be gaslit every time claiming the Experts will check on it and get back to me. Tip for consumers:Put some alerts to receive price drops notifications! We reserve ourselves the right to refuse any item that does not meet the Brand's criteria. So i even lost money on top of losing time, effort in selling. Completely different top than what was posted. Every time I try to make a chat, it gets ended within a few minutes of me waiting for a representatives help. It appears that Vestiaire has no intention to declare the tax to Singapore. S DHL is to be avoided at all cost as they lost my package and could not find it. Make sure to check out our dedicated section also, Express Delivery, as all items are already in our warehouse and ready to be shipped: https://www.vestiairecollective.com/g/express-delivery/ After reaching out to the live chat representatives, I was told to first contact the seller (which was incorrect, but I will let Max slide). I sold a Fendi Scarf Ref # ******** on Vestiaire Collective and I shipped it to their office with the shipping label they provided.They received them on June 22nd and I havent been paid to this day. Thank you beforehand and see you really soon! We will keep working to transform the fashion industry by empowering our community of fashion activists! Disappointed to make so little on an expensive, unworn dress. I have sent them images of the listing clearly listed as a 44FR and UK 16 by them! Is there an 800 number for customer service? before i take this matter further i would like to give them the. I was trying to contact Vestiaire for almost an entire month with little to no help from them. Disappointing and I won't use this site again. Ive also reached out to VestiaireCollective on Instagram and have received no response. No customer care number just email which they take forever to reply to!I sold my item and was told payment will appear in my account within 5days. I have had multiple issues with this company. As soon as I received the bag I could tell it was not authentic.

We are getting back regarding the status of order number********, Upon verification, we must inform that our team has made sure to proceed to the full refund on this purchase on June 3rd, 2022, We must inform that refund might take up to 5 business days to be received. Every time I email asking for an update and resolution, I get the response "We are working on this, please do not email us again"! I felt like this post was obligatory because I encountered a problem with customs acceptance in the US (a form was missing) and I immediately panicked after reading the reviews here - I thought I would never see my beautiful Chanel shoes. However, its been over 1 month since I returned it to VCs hub.

how is it that "most customers are generally satisfied"? We thank you for your understanding and cooperation. I wouldn't hesitate to buy or sell on there. Prom season is here, and you deserve to look and feel amazing for your big party! They have not responded to any of my follow up emails. Make sure to find our available contact methods directly on our Contact Us article, in our Help center. The last being they did not check or verify a designer pair of shoes. Great sale, Dear Samina,We thank you very much for taking the time to share your feedback with us We wish you a lovely day ahead and really hope to see you again really soon !The Vestiaire Collective team. Thank you very much for you for your understanding, Hi, i order a bag 3 weeks ago and they checked it for authenticity it passed but it has been more than 2 weeks since then and they still didn't ship it. Your feedback is precious to us and we would like to look into your request.Should you need to contact us, do not hesitate to use our dedicated email form here: https://faq.vestiairecollective.com/hc/en-gb/articles/360002463657-Contact-Us Our teams will contact you as soon as possible to provide you with an explanation and solution. In order to identify it, we'll kindly ask you to provide us with your item reference. Clothes i ordered are in condition as described. See you really soon, We thank you for your understanding and cooperation. You should TRY it! Anyone can write a Trustpilot review. I've taken a chance not taking the authentication with cheaper items. Your feedback is precious to us and we would like to look into your request.Should you need to contact us, do not hesitate to use our dedicated email form here: https://faq.vestiairecollective.com/hc/en-gb/articles/360002463657-Contact-Us Our teams will contact you as soon as possible to provide you with an explanation and solution.

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