Become a Mall Insider today for

Become a Mall Insider today for the chance to win a $1,000 shopping spree! Every time I call after a waiting period they specify, they simply add a new waiting period. I'm very disappointed and will never shop this site again! I know the coupons make it tempting, but DO NOT SHOP HERE, go to a reputable company. Had my explain everything in detail just to tell me that it was not there issue it was timberlands and what do I expect them to do. Then it began moving again. They received the shoes i returned on march 1st. First, my "in-stock" order for which I paid extra $25 for 1-3 day delivery was delayed for weeks, then the wrong size was delivered. They like to take your money and never send you the product. I hope this helps you even a little bit. Customer service is too important when someone is ordering online. After the three days the shoes were no longer available. If this is how you run your business, I will return my order and never do business with you again. The shoe cost was $34 and paid tax plus $25 for delivery. ShoeMall - I've been trying to get my issue resolved and 2 of your customer service agents were SO RUDE! Sneaker Flavorz is a shoe retailer that offers well-known shoe brands such as Jordan, Adidas, Bape, Vlone, Anti Social Social Club as well as Supreme clothing and accessories.

To find more information about reviews and trust on Sitejabber.com please visit. Customer service unable to cancel my order due to system problem. I pointed out that every online store I've purchase from has called me when there was a problem. Cookie Settings. Shoe Palace carries only elite shoe and apparel brands. Tip for consumers:Shipping would be my only issue with this site. Bad design, returned the coat on 12/22/21 and have not received my money back, and cannot talk to anyone that can resolve the issue, have been put on hold for up to 20 minutes with no answer more Should have read the reviews. We needed shoes expedited within 5 days for a trip. Seriously was told we don't guarantee your purchase will be delivered on time. I won't believe it until I get them. BTW, this is my first negative review ever! Products used:None You would think after making a customer wait so long that when they would ship, it would be expedited.! I was also giving a tracking number which indicated that I would receive the shoes in 3 days. How are your customers supposed to get help after that time frame? No wonder this company scores 1.7 stars. Sizing was 10 but it was more like a 9. I will never order from this company again. I thought this company was a good company. When a package wasn't delivered, I contacted FedEx. They told me to contact Shoemall who then blamed the FedEx tracking system. And yes, true to the reviews, they have ignored my emails and deny receiving. This story should have ended here So we are leaving, paid double for shoes, no delivery, and unknown delivery date.

She could; she was just rude. Claim your listing for free to respond to reviews, update your profile and manage your listing. Download the JD Sports app today. COPYRIGHT 1999-2022, SIMON PROPERTY GROUP, L.P. ALL RIGHTS RESERVED. Consumers complaining about ShoeMall most frequently mention customer service, credit card and return label problems.ShoeMall ranks 291st among Shoes sites. was going to order from you but do not like your reviews at all! The Fast, Easy Way Find What You're Shopping For In-Store. Total waste of time. Rudest supervisor I've ever spoken to. I asked her did she want to keep my business yes said definitely but she was not trying to give me a credit or discount. Get a look at the latest releases and with new styles droppin daily, well give you a heads up about the heat you need. They sure don't hesitate taking your money! They advertise shoes that they can not order and charge you. The customer service representative recommended I speak with the department supervisor. Style your look up or down this summer with Cozi.

Get the inside scoop (and a chance at a $1,000 shopping spree) today. Well I'm still waiting for that callback! Valid online and at any Foot Locker Inc. brand, Get free shipping, rewards, and more with FLX, Get ahead of the game with on-the-go shopping, 2021 Footlocker.com, Inc. All Rights Reserved. Seriously, don't shop here. Terms of Use for this site, which prohibit commercial use of any information on this site. I'm informed that the shoe I ordered went back into inventory and is now sold out. This is ridiculous and I hate being treated like a second class citizen!

Products used:Nothing because my item did not arrive, I placed an order on November 13 the ship date has changed three times now the forecasted ship date is mid February I've never received worst service from a company in 40 years save your money. Their customer service people are also hopelessly rude. Looks like I'm going to have to go through my credit card company to get this issue resolved.

From my experience your business doesn't matter to them, at least mine didn't, Tip for consumers:Don't expect any customer service before the sale. Purchased 2 pairs 2/8/22. They kept changing the ship date. Shop your favorite styles and enjoy free shipping everyday! In the process, no one could tell me where my package is. We don't just provide jobs, we provide careersplaces to grow.

WARNING TO ALL: SHOP SOMEWHERE ELSE! Tip for consumers:The time it takes to get your refund is ludicrous! I would never order from shoemall. Products used:None since I never received the item. I will never buy from this site again. It just so happen over the time I was waiting for the shipment, the credit card had been compromised so I closed the account. I repeatedly had to go back and forth with her and she was very rude. Received 1 pair 2 weeks later and was emailed that the other pair was on back order.

Weeks later after my return was acknowledged, I have still not received my credit. Yes I ordered shoes. This is pathetic service by any standard, Tip for consumers:Would have been helpful just not to do business with them. I used their return label and sent the 2nd pair of shoes back. I called AGAIN today, making this call number four and was "transferred " to a supervisor. When looking at the tracking, it shows delivery a week and a half away. I sent them back using their return label which as one reviewer said must have put them on the back of a donkey. California Privacy Rights & After trying to order a pair of tennis shoes for myself over three days, I was unable to place an order that didn't get cancelled with no reason given. Do yourself a favor and run from this shoemall website! You would think after making a major labeling mistake and making the customer wait so long that Shoe Mall would apologize and immediately expedite the shoes. Do yourself a favor and shop elsewhere, unless you have nothing better to do with your valuable time! I was denied refund for the extra delivery charge AND I was charged for the return shipping. I was told fourteen business days after receipt of item a refund will be issued. And. Tip for consumers:Prepare to be disappointed and encounter problems when none should normally exist with an online store. The supervisor I spoke with was rude, unapologetic and talked over me to the point that I eventually asked if she could hear me. By using Sitejabber, you agree to our Terms of Service and Privacy Policy. I will never order from this site again! and was told to return the order and they would not charge shipping. Changing the game with the freshest sneakers and sportswear in Peabody, MA, JD Sports Northshore Mall is your one-stop shop to level up your streetwear look. Prom season is here, and you deserve to look and feel amazing for your big party! THIS BUSINESS IS A SCAM. Sign up to get sneaker news, exclusive deals, and content. Call, put on hold 10 minutes and disconnected. At Sneaker Flavorz, you can buy, sell, trade or consign sneakers and clothing. Yes they were definitely mislabeled regarding size. I asked why someone there didn't call me about the problem and she stated that they are too busy to call anyone.

My purchase has been at same location per tracking for a week and they refuse to assist. 20% OFF SELECT NIKE STYLES | USE CODE NIKE20. Have your sneaker rotation looking stacked with a pair of iconic New Balance kicks. Shoemall states 3 day delivery for $25 fee. BS service and BS delivery. ShoeMall has a consumer rating of 1.87 stars from 92 reviews indicating that most customers are generally dissatisfied with their purchases. Shop for your favorite brands at ShoeMall.com. Placed an order for shoes listed as available as of today's date (10/27/20); received confirmation stating will ship in 5-7 days BUT estimated shipping date of 12/25/20! Shortly after I received an email that the shoe was on backorder and they will send it out when it is back in stock. They were shipped FEDEX and I can't get a delivery date!

This past Saturday I received a letter stating that my credit card could not be charged. Full refund minus return shipping. I used their return label, which apparently puts your return on the back of a donkey. Yes I followed directions on returning with their label. Thinking about shoe shopping online?

Tip for consumers:That they don't honor their return policy. Dont miss your chance to score big and save on Nike AF1s, Tech Fleece and more! Other companies admitted delivery time not possible. My mother always said "if you can't say something nice keep your mouth shut ". Today, July 3,2022 I still have not received my shoes but I received notice that they were delivered. They have no idea what happens to the orders nor do they care to find out. It is IMPOSSIBLE to get a refund and their customer service "supervisors" are trained to be rude and abusive and then hang up on you. Use XPoints for exclusive new prizes, like a drone, Bluetooth turntable, Raycon speaker & SO much more! Its locations, staff, and products are all the very best imaginable. When I contact them, they tell me there is nothing they can do, and that I will not get my refund until they have the shoes in hand. I bought two pairs of shoes. DO NOT BUY FROM SHOE MALL.

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There customer service is the worst I have ever dealt with. These two companies paired together creates an unbelievable toxic situation. I have ordered with them before with no problem and my credit score is excellent with no problems with either of two cards I tried using. Called again and was told order was canceled but got the order in the mail. I didn't get a confirmation number or anyway to show i ordered what now? Well they confirmed receipt of the shoes. On Feb. 10,2022 I called to check on the status and was told by a supervisor that the exchange for a bigger size was on the way via FedEx. Shoemall is the worst company I have dealt with in years, bought a coat for my wife, received the coat, Offering basketball, running and casual shoes from top brands like Nike, adidas, Jordan and Vans, along with. If your package is lost which seems to happen often with these frauds they are absolutely zero help, very rude.

A male transferred me to another division without telling me the reason, and when I called back, a female had a nasty tone with me. I was not allowed to get an explanation over the phone for the cancellations.

I found my shoe size at a fantastic price so I placed my shoe order on June 22,2022. I go to their website - no place to cancel an existing order. The only issue I had was my order was delivered 3 days behind the original schedule. I was just told in an email from their customer service that it takes 2-3 weeks to process a return. Than once, they blame FED-EX. Negative Rating - ShoeMall Customer Service is terrible! Check out our open positions and find exactly what you're looking for. Born in San Jose, CA., Shoe Palace has been family owned and operated since 1993. Still waiting on refund. They dont ship. I will call my credit card company tufts and dispute the charge! FEDEX is useless as well. Don't have any faith that will happen.

FedEx is useless as well. Have your shoe game looking timeless in OG styles from brands you love.

Never.

TOP TRENDING PRODUCTS - Summer Style that Shines. Call again holding. Today is Feb. 24,2022, and I called back and was given a whole different story by the rep. She then said the shoes were received back on Feb. 15,2022, and the exchange was "in-process AND would take 7-10 days, and if I didn't get them to call back again!" I ordered $322 Sam Hubbard shoes for my son for Xmas and received them promptly however they were the wrong size.

Definitely dont expect anything if your order is canceled for your inconvenience. Misleading information on the internet about returns. It has been over a month, and the tracking information has not changed. The current status is "delayed".

View all the styles and sizes currently available at your JD Sports Northshore Mall store.

Emails dont help, phone calls end up in perma hold. Just say NO to this site! I'm still waiting. Scam!

NEVER buy from ShoeMall. A home for premium kicks from Nike, Jordan and Converse, thats built by the game. Easy fix declares Fedex, "Simply have the sender call and correct the address." Three calls later, I'm still waiting for my refund for the pair I returned. Lol. Poor website, poor customer service - there's a reason they have discount coupons. Anyway, several phone calls later to both Shoe Mall and FedEx I have decided to step out of this circle of confusion and let my credit card company handle my refund. Long story short Fedex places a delay on the package because Shoe Mall failed to place my suite number on the shipping label. Got email 2/17/22 that order was shipped. Talked to a agent then transferred to a "Supervisor ". Returning it is a different story! The receipt of my shoes was fine, but when I went to return them because they didn't fit, that's when my nightmare began.

It'll come.You just can't guarantee it'll be there the exact date they initially gave you in the beginning! Bringing the latest sneakers, sportswear and accessories from the biggest brands, the JD Sports app makes coppin the hottest looks even easier! Sign up to be a Mall Insider for a chance to win $1,000 just in time for back to school. I called customer service (and I am using the term loosely) a d they were obnoxious and rude! I ordered back in Dec and I just placed a order this month March long story short both orders were canceled just found out so I called. Shoe Palace prides itself on offering its customers the Ultimate Experience when it comes to their shoe and apparel shopping. Now this is where the fun begins!

Tip for consumers:History of horrible customer service.

My first time ordering from this site. Products shown may not be available in our stores. Prices subject to change without notice. By continuing past this page and/or using this site, you agree to abide by the The next day I received an email stating that the shoes had shipped. Its chic and loyal clientele reflect that commitment to retail excellence. Backed by the National Science Foundation. In April 2022, I ordered a pair of shoes supposedly in stock. Tip for consumers:Don't walk but run from ShoeMall.com. Your reviews are terrible about your customer service and your bait and switch and not nice people. I ordered a pair of shoes on August 6 and I still haven't received them! Poor website, poor customer service. How soon should i expect the shoes i just ordered thank you, Sitejabbers sole mission is to increase online transparency for consumers and businesses, Sitejabber has helped over 100M consumers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members.

Ready to take the next step? As indicated in the letter, I called customer service to provide payment information. You know what they say it's not a problem until it's a problem and that's exactly what happened. Called again(!) The order updates indicated that it would be shipped in May, then later in June. After waiting 81 minutes for Shoe Mall's customer service representative I was told that she tried but can't make the needed change and suggested that I try FedEx again.

You will have to dispute with cc company. I'll never purchase from this site again! I explained what happened with the credit card and was shocked to learn they sold the shoes to someone else after waiting for it for nearly 3 months. View our Privacy Policy, Cookie Policy, I also think it's ridiculous that she said no supervisors are there after 7 pm. I highly recommend NOT purchasing merchandise from ShoeMall.com, unless of course you find being mistreated entertaining. Products used:Im going to return if the order ever gets here! This changed my perception about shoe mall I understand things happen but the way I was treated definitely not appreciated. House of Hoops by Foot Locker is an ode to basketball. The pkg was sent to FedEx who forwarded to USPS. Monday to Thursday 10AM - 8PM|Friday to Saturday 10AM - 9PM|Sunday 12PM - 6PM|, Located next to Build-A-Bear Workshop and Lauriebelles. Absolutely the most rude customer service I've ever spoken to. The supervisor tried talking over me but when I insisted she listen to my point of view, she hung up on me. I spoke to her supervisor who just told me that the exchange wasn't processed properly and she fixed it and I should receive them in a few days. Called again and was told order had been canceled. It is now 4/14/22 (OVER 2 MONTHS LATER) and I got an email showing that the other pair finally shipped.

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