american express customer care professional job description

2021/05/21

Current caregiver training/certification as specified by state agency or the ability to obtain. If youre interested in working for one of the best companies in America then this could be the perfect opportunity for you. 2 0 obj At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways.

EEO is the LawPay Transparency Policy Statement, 2021 American Express. Manage medication as allowed by the state, and completing daily, Maintain accurate records of all training activities in the company Learning Management System (ELM). endobj Were proud to have their backs and continue to make investments in the colleague experience fostering an inclusive environment where colleagues can grow and develop in ways that are unique and meaningful to them and have the support and flexibility they need to be and deliver their best, both professionally and personally. It also entails ensuring that all calls are completed within a specified time period. It also means that many companies will need more employees to fill these positions. Were thrilled to receive a 2022 Handshake Early Talent Award, which honors top employers for helping to launch careers with best-in-class talent engagement and support. Theres a difference between having a job and making a difference. Should have at least a year of voice account experience from the most recent company joined, Successful in previous job (high performer), Bachelor's degree, associatedegree, college undergrads may apply, Must have at least 25 mbps internet connection plan / speed, Must have a private & quiet area to work at home, Must be amenable to work in Taguig once community quarantine measures are lifted, Have been measured on Customer VOC (Voice of Customer) or NPS (Net Promoter Score), as well as AHT (Average Handling Time) from the most recent company joined, Candidates with prior experience in B2B and B2C servicing would be preferred, Premium customer service experience and/or sales experience, with a passion for building customer loyalty through exceptional listening and relationship building, Sales experience (Value generation/consultative selling) is a plus.

We cant wait to watch our amazing interns and students learn, grow and lead with #TeamAmex. Bachelor's degree preferred; education benefits available. We cover what individuals who work in the customer service role with the American Express do, including the key duties, tasks, and responsibilities they perform. Coordinates with the facility all ancillary services related to the surgery at the discretion of the surgeon. %PDF-1.3 <> Continuously improve on building rapport, understanding customer needs, handling objections, and providing world class customer service. Our colleagues are constantly redefining whats possible and were proud to back each More. Provide information to customers about their accounts, credit cards, etc.

4 0 obj > Our colleagues put their heart into backing our customers and the communities where we live and work, said Monique Herena, our Chief Colleague Experience Officer.

Whether were supporting our customers financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining whats possible and were proud to back each other every step of the way. {keE5a`,^4n0=@6: 'S$$5A6C0wMI_'DKzm6ph>3lPN+jN~C{7>>ZW4|G;X/&a[s3Ob Z9w`a&dFHOr_DFYMrfeEz zL&[(m? <>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI ]/XObject <>>>/Type /Page >> 6 0 obj As a company, we put the same heart into backing our colleaguesplacing them at the center of everything we do, focusing on the whole person, their well-being, and fostering a strong sense of belonging. If you possess the above experience, skills and share our values of providing a remarkable experience for customers, and showing value in benefits and services to meet the needs of our clients then we look forward to receiving your application and speaking with you. It is mandatory to procure user consent prior to running these cookies on your website.

Maintain records for all transactions made on behalf of American Express, Respond to inquiries from customers, prospects or others regarding a product or service sold by American Express, Help resolve billing disputes between American Express and its customers, Assist in solving problems associated with customers credit card account, Provide information to customers regarding their accounts, credit cards and other products and services offered by American Express Company, Answer questions concerning American Express Companys products and services, Deal with complaints from customers, prospects or otherwise regarding American Express Companys products or services, Handle incoming mail and packages for American Express Company, Manage inventory and stock control systems, Work closely with management team members to ensure that company goals are met. x[7}WTFVET[[{=V;}`Iz?3'(bdH D.1Kg{2a u$aDmjuz ?O4$dM$I,rs9aw? 1 0 obj Whether we're supporting our customers financial confidence to mov, Job Description These cookies do not store any personal information. Click OK to reset the timer to {0} minutes.

Copyright 20082022, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Document necessary account information according to established policies and procedures. Must be able to stand the duration of your shift. endobj Please indicate if you would prefer a response via email or phone. On occasion, we have the unique opportunity to add new talented professionals to our service organization. <<>> 3 0 obj

You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with, General Duties % We've Got Your Back. It is also useful to recruiters/employers in similar industry as the American Express who are in the process of hiring for the customer service position in their companies. This can greatly influence the employer/recruiter to invite you to an interview, especially if the new job that you are seeking requires someone with some customer service work experience at the American Express or similar companies. Responsibility, JOB DESCRIPTION: Employee history check When you apply it is really important to fully complete your application, you will then receive an online assessment. From hiring and onboarding to growing their careers and everything in between, we are committed to making the moments that matter great for them.. You lead the way. This means there will be an increase of new jobs available.

Evaluate and analyze account information and recommending tailored solutions to our customers, reinforcing the benefits of membership by providing relevant offers that deepen customer engagement with our products and services. We are collecting this information for the health and safety of our workplace. If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters. <> stream * Willingness to answer phones, research questions and document all customer interactions Deliver high levels of product and service knowledge to clearly communicate appropriate product features, benefits, and other elements of American Express Corporate Card services. Service inbound calls while consulting Corporate Card Members and Company Administrators to learn about their needs and recommend the right American Express benefits or services. Out of these cookies, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. American Express has the best payment products in the world, and we are looking for the few individuals that possess the skills to serve the best customers in the world, ours. Resolve product or service inquiries by asking probing questions, determining the cause of the issue selecting and articulating the best solution to drive brand advocacy, Adherence to quality and compliance guidelines, Document necessary account information and offer custom solutions that benefit the customer, Grow and nurture customer relationships on every interaction that results in measurable Customer value, Deliver extraordinary results measured by customer satisfaction, effectiveness, efficiency and quality. Accounting Accordingly, upon hire, you will be required to demonstrate that you have completed your primary COVID-19 vaccination series, (i.e., 2 doses for Moderna/Pfizer and 1 dose for J&J) to work in or visit any of our offices. / At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways.

You also have the option to opt-out of these cookies. BPO, Customer Care Professional USSB American Express, Job Description <>>> Filter your search results by job function, title, or location. Ability to lift 50 pounds items sometimes and 25 pounds most times daily. The American Express customer service provides accurate information to customers and ensures that customers receive corresponding amounts of reward points, in accordance with the companys terms of use. Experience 8 0 obj Knowledge of computers and ability to effectively use relevant software applications, Ability to read and interpret documentation, including operating and maintenance instructions, safety standards, and procedure manuals, Knowledge of office equipment operation, including word processing, scanning, communications equipment, Excellent writing skills for creating correspondence and routine reports, Excellent communication skills, in writing and in speaking, Must be able to travel up to 10% of the time. You Lead the Way. It is responsible for answering incoming calls, routing the caller based on their needs, and assisting them in any way possible with their situation.

Visual Resumes: 5 CV templates to take inspiration from, What successful entrepreneurs can teach you about money, 5 strategies to negotiate your salary benefits, Good work life balance can positively impact the business, Deskercise to stay fit and healthy in office, How to set boundaries for yourself at work, Four office friendly fun pranks to play on April Fools' Day, 5 things you should know about job hopping, 4 reasons why Filipinos are dissatisfied in their current career, Why Filipinos are eager to switch careers, How to overcome your fear of switching industries, Corp communications executive Jobs in Philippines, Corp communications manager Jobs in Philippines, Corporate communications executive Jobs in Philippines, Deliver extraordinary customer care by responding to questions concerning customer accounts in a fast paced, structured customer care environment. Thats why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Join #TeamAmex and lets lead the way together. But opting out of some of these cookies may have an effect on your browsing experience. We back our colleagues with the support they need to thrive, professionally and personally. Assists in the planning, implementation, and evaluation of recreational, social. As an DC Administrative Clerk for Freight Breakers you will be responsible for supporting the Inbound, Outbound, Inventory Control and data input into the, Easter Seals Goodwill ND, Inc. is hiring *Part-Time *and *Full-Time Cashier/Processors*.

We will consider medical and/or religious exemptions on a case-by-case basis. Provide extraordinary customer care by responding to questions concerning accounts in a fast paced, structured customer care environment. American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, age, or any other status protected by law. The American Express customer service ensures that customers receive fair and professional treatment and that customers privacy is protected at all times during the call. Make Top Scores in Employers Assessment Tests, Medical Physicist Job Description, Key Duties and Responsibilities, Hospital Pharmacist Job Description, Key Duties and Responsibilities, Forensic Psychiatrist Job Description, Key Duties and Responsibilities, Dollar General District Manager Job Description, Key Duties and Responsibilities, Surgical Technologist Job Description, Key Duties and Responsibilities, Respiratory Therapist Job Description, Key Duties and Responsibilities, Radiologist Job Description, Key Duties and Responsibilities, Hotel Houseman Job Description, Key Duties and Responsibilities, Dollar General Assistant Store Manager Job Description, Key Duties and Responsibilities, Trader Joes Crew Member Job Description, Key Duties and Responsibilities, Dollar General Sales Associate Job Description, Key Duties and Responsibilities, Clinical Pharmacist Job Description, Key Duties and Responsibilities, american express customer service job description, american express customer service job description for resume, what does a american express customer service do, Best Buy Sales Associate Job Description, Key Duties and Responsibilities, Answer phone calls from customers, prospects or other callers regarding various products or services offered by American Express. Store hours are 10 am to 6 pm M-F, 10 am to 5 pm Saturday, and 12 pm to. The health and safety of our colleagues is our priority.

Weve also made a difference in the lives of our people, providing a culture of learning and collaboration, and helping them with what they need to succeed and thrive. This article also covers the requirements you may be asked to meet to be hired for a customer service position at the American Express, as well as the expected salary for the role. This service is set to sign out after {0} minutes of inactivity. We've got your back. CV vs Resume - Do you know the difference?

/ The post is helpful to individuals interested in a customer service job with American Express or other companies in its industry. If you have a disability and would like to request an accommodation in order to apply for a position you may contact

/ These cookies will be stored in your browser only with your consent. Any cookies that may not be particularly necessary for the website to function and is used specifically to collect user personal data via analytics, ads, other embedded contents are termed as non-necessary cookies. Our unique servicing philosophy puts your passion to serve and your drive to match customer needs with products at the center of every customer interaction, creating an opportunity to deliver unique value to our American Express Corporate Customers. KEY NOT FOUND: ei.filter.lock-cta.message, Find a Great First Job to Jumpstart Your Career, Getting a Job Is Tough; This Guide Makes it Easier, Stand Out From the Crowd With the Perfect Cover Letter, How to Prepare for Your Interview and Land the Job.

Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually. Individuals that have a winning attitude, coupled with demonstrated success in customer service, relationship building talents and with an excellent aptitude to position and tailer product benefits are the only candidates that need apply.

It also handles sales inquiries related to each product sold by the company. They will be able to learn all they to know about the duties and responsibilities performed by the role. They also entail routing calls to the correct department or employee, depending on the situation at hand. What would you do every day as a Customer Care Professional?

Work as part of a team to accomplish specific objectives.

Proven success in a customer service call center environment (two years+), Ability to work in a fast-paced metric driven environment with proficient multitasking and navigation in a web-based environment, High School diploma or equivalent required. 5 0 obj The customer service at the American Express is responsible for following up with customers as needed, to ensure satisfaction with the original call.

This website uses cookies to improve your experience while you navigate through the website. American Express has been making a difference in peoples lives for over 160 years, backing them in moments big and small, granting access, tools, and resources to take on their biggest challenges and reap the greatest rewards. Earn $17.00 - $18.00/Hr.

<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI ]/XObject <>>>/Type /Page >> Here are important requirements you might be asked to meet if you are seeking to work in customer service with American Express: The typical American Express customer service compensation varies from around $26,458 per year for Collector to $202,953 per year for Vice President of Client Services, according to Indeed. This requirement is subject to legally required accommodations. At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. We also use third-party cookies that help us analyze and understand how you use this website.

The information provided is from their perspective. endobj Scheduling patient for follow-up appointments. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day. As the face and voice of the American Express brand you will make a meaningful difference in the lives of our customers and grow your career. ** or +44 (0)116 2421776, Home Based Customer Care Professional - American Express - United Kingdom - WIZBII, Graduate job : Home Based Customer Care Professional at American Express.

With the above American Express customer service job description, you can highlight the duties and responsibilities you have successfully performed on the job in your resumes Professional Experience section. Weekend Availability is a must! You lead the way. Whether we're supporting our customers financial confidence to mo, You are as unique as your background, experience and point of view. Customer service experience (two years+) with a passion for building customer loyalty through exceptional listening, consultative relationship building, resourcefulness, and strong written and verbal communication. If you want to know all about the American Express customer service job description, then you have come to the right place. the US Toll Free number 1-833-707-1981. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. endobj Education Banking You Lead the Way. JOB SUMMARY: Performs primary functions of a registered nurse in assessing, planning, and implementing and evaluating the care of Emergency patients. The position is also responsible for collecting payment from customers, and accurately recording the information on their statement, and for updating customers payment information as it changes. <>/Border [0 0 0 [3 2 ]]/C [1 0 0 ]/F 0 /Rect [118.4400 369.4400 309.3300 380.4800 ]/Subtype /Link /Type /Annot >> ]e- WKc:~Hg""@u~Ccj=3KaX+.|^#!dG2[H-SG_P/+fDr):S>$LB@&}oI _VG #bt8|,X/+MX\Ao.,87'AL^nwr;||)1TbhfW@Ub`I2d6s2Miw/t8eKt= M=vx,(HDn!SY&_AD*snvUzFCRPt` uyAQK&)V-1--^`X ^g/S!Uu0UTeDN#K{{3e> SFG=XAF>. The average hourly wage at American Express ranges from $10.00 per hour for Collection Representatives to $27.39 per hour for Customer Service Representatives. Here, you'll be encouraged, empowered and challenged to be your best self. At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. RESPONSIBILITIES: Your session will end in {1} minutes. endobj At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. US applicants may also contact us by using endobj This assessment forms a critical part of the recruitment process and we're unable to process your application until this is complete.To complete your application please click on the links below. We've got your back. Detailed Duties Previous teaching experience at the university level is preferred. (adsbygoogle = window.adsbygoogle || []).push({}); We use cookies on our website to give you the most relevant experience by remembering your preferences and repeat visits. It is necessary to be able to stand for extended periods of time, Must be able to bend, stoop, kneel, crouch, crawl, climb ladders, walk on uneven surfaces, and reach above shoulder level. * Flexibility to operat, Simple body text this will replace with orginal content, Customer Care Professional USSB American Express, Customer Care Professional USSB American Express Jobs in Manila, Customer Care Professional USSB American Express Jobs in Tagaytay, Customer Care Professional USSB American Express Jobs in Puerto princesa, Customer Care Professional USSB American Express Jobs in Davao city, Customer Care Professional USSB American Express Jobs in Dumaguete, Customer Care Professional USSB American Express Jobs in Baguio, Customer Care Professional USSB American Express Jobs in Marawi, Customer Care Professional USSB American Express Jobs in Cagayan de oro, Customer Care Professional USSB American Express Jobs in Vigan, Customer Care Professional USSB American Express Jobs in Cebu city, Customer Care Professional - American Express, Customer Care Professional - Canada Servicing, Customer Care Professional - US Servicing, Customer Care Professional - UK Servicing, Customer Care Professional - ANZ Commercial Servicing, Customer Care Professional - Business to Business Servicing, Customer Care Professional - Business to Business Servicing DGT, Collections Specialist - American Express, Sun Life of Canada (Philippines), Inc. Josephine Collado, Digital Marketing as a Long-Term Career Option, 5 Popular Banking Jobs in the Philippines and How You Can Get One, 10 Most Popular Digital Marketing jobs in Philippines, How to Get an Online Job in the Philippines, How to talk about your horrible boss in a job interview, 5 Tips to Get Yourself Ready for Online Job Interview in the Wake of Coronavirus, The 10 Worst Mistakes Career Changers Make, How to spin your CV for a career in a new industry. And when theyre ready to take on a new career path, were right there with them, giving them the guidance and momentum into the best future they envision. US Job Seekers - Click here to view the poster and supplement and the . It is also responsible for handling customer questions, concerns, and issues related to company policies and procedures. The American Express customer service role is responsible for providing a professional and courteous level of customer service to all callers. It provides accurate information relating to the companys programs, sales, rewards, and benefits. 7 0 obj

Approval for level of access is given by the system administrator (for Nursing Division this is. The duties of the customer service at American Express involve assisting customers with issues concerning customer rewards and benefits, including coupons, membership rewards, and other related topics. All rights reserved. This is the employer's chance to tell you why you should work for them. There are no open jobs for this combination of filters, please try again. Your personal data will be used only for this purpose, in accordance with applicable privacy, data protection or other laws. Skills

<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI ]/XObject <>>>/Type /Page >> Whether we're supporting our customers financial confidence to mov, Job Description

Copyright 2022 staff-1.com/workspread . Learn more from our. The American Express customer service is responsible for communicating changes related to company policies and procedures, including changes in product or promotion details, in a timely manner. * Demonstrated outstanding service orientation with clear verbal and written communications We've Got Your Back. Whether we're supporting our customers financial confidence to mo, Job Description We have their backs as they grow their skills, conquer new challenges, or even take time to spend with their family or community. 9 0 obj It answers incoming calls to essential business personnel, such as account executives and supervisors, as needed. Professional Eligibility Financial Services, Customer Service

On day one, you must complete the vaccination status form via an American Express app or web portal regardless of your location. The customer service assists customers with any call-in program issues, including enrollment and procedures, instructions, and other related topics. Necessary cookies are absolutely essential for the website to function properly. / However, if you require any assistance with the completion of this process or need any reasonable adjustments to be made then please contact the Recruitment Team on ************@*******. They can apply the American Express customer service job description example provided on this page in making one for their companies for use in their hiring process. Our #TeamAmex colleagues are constantly redefining whats possible and because of them, we ranked #8 on the 2022 list of 100 Best Companies to Work For by Great Place to Work US and Fortune Magazine. The customer service job market has been predicted to grow. It is responsible for training staff on company policies and procedures, as well as sales techniques. Participating in faculty meetings, creative/scholarly activity, graduation ceremonies, and. Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for this position. endobj The hours of operation are 24/7. Adhere to all Regulatory and Compliance guidelines related to servicing and sales practices. Provide training support to meet all regulatory and safety, Demonstrates cost containment in the provision of nursing care. .

US Job Seekers/Employees - Click here to view the EEO is the Law poster and supplement and the Pay Transparency Policy Statement. It ensures that customers are treated in a fair and honest manner, and that the companys policies and procedures are executed correctly.

us by. Position does not require a lot of lifting but is very fast paced and repetitive. The American Express customer service job description entails providing follow-up information and assistance as needed regarding the original phone call received. The Ultimate Job Interview Preparation Guide, American Express Global Business Travel Jobs. Here are the key tasks, duties, and responsibilities that make up the American Express customer service job description: If you have worked before or are presently working in a customer service role at the American Express and are making a resume for a new job, you can avail the recruiter/employer the work experience you have acquired by applying the sample American Express customer service job description provided above. Must be willing to perform any other reasonable job requirements requested by supervisor. US Job Seekers - Click here to view the poster and supplement and the . It ensures that all instructions are followed by their staff, and executed according to procedure. This category only includes cookies that ensures basic functionalities and security features of the website.

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Should have a minimum 2 years of BPO work experience. American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. endobj This service is set to disconnect automatically after {0} minutes of inactivity. Congratulations to the American Express Global Recruitment Team who are committed to backing our newest talent as they begin their career journeys and ensuring they have a great experience every day.

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