ashley leather sectional with chaise

2021/05/21

They won't match their own price. Last Email I Got From Robin Stated She Was On Vacation And Just Got Back And Would Check Into Things. They had many different excuses as to why they werent delivered. Don't patronize. A sofa was delivered torn and they would not repair it. After trusting them for the second time around, getting our refund now and going to a random local business for our furniture. I loved it. I ended up having to go back and get the mattress (which they sneakaly switched it out to the first bag of springs). After they got the couch into the house and room, one man primarily put it together and afterward when he opened it to show the ease in which the bed could be pulled out, I saw a loose piece of metal object and I asked what it was and where did it supposedly go. They sent two men to inspect it. A few months later it happened again and the protection plan I purchased did not cover the issues with the cushions. Kestrel Exclusive Sofa Chaise - SKU #AFHS-1810218 on AshleyHomeStore's Website Mint Condition.

I'm sure I'm not the first to request this!

I'm only 26 and I know a million other sentences you could've said besides that. They didn't call us. She said she'd give us her business card, then left.

This was my first home purchase and I did it all on my own so I was so upset with the damage. Sectional Sofa Chaise by Ashley Furniture For Sale!! The first time we were told to pay but they could not promise a delivery date. Would rather not have the table than deal with this headache. More importantly his service and demeanor was second to none. We purchased a living room set and a two very high end mattresses. Now no employee can tell me where my money is and bill don't stop because they don't know where it is. ****These guys told us that because COVID, furniture pieces were on backorder and that holding on to them would be the quickest way to get new barstools. No one was willing to come out to our home to take a look at it. It seems to be a scam going on. Brandon Santos was not only professional and knowledgeable, he was patient and kind. This is some bullshit . Next came empty promises. I am going furniture shopping tomorrow in hopes I can find something that can be delivered in less than a month, and will gladly cancel this order. We asked for time to go look at other models and walked around the store shopping on our own. I'm really not sure what was going on there. The home store and warehouse both play games and blame each other for mistakes. HOW is it NOT your stores fault?? What is the point of having employees if they aren't going to help or do what they are supposed. Ashley Furniture has the worst customer service I have ever experienced. We bought it for our vacation home, its been here a week and we leave for six months. They promised in writing on not one, but two separate documents the salesman gave us to either assemble the dresser on site or bring it already assembled. Why didn't someone call and say the mattress was not ready and reschedule the delivery?? They had a guy who came and over stuffed it. If they are not going to cover normal everyday accidental scratches why buy the plan. So we had to refuse it and ask for a refund.

Just wanted to update after some recent interactions with customer service.

Today is 12/17, they came to pick up the barstool.and they said they were only scheduled to pick up NOT DELIVER. In fact when I called the first time back in June I was told the call back would be within 90 hours.

So we drive there while on hold the 3rd time we call, which lasted 45 minutes!! I will be leaving as many poor reviews all over the web to warn people to avoid being legally robbed and treated like trash. When I purchased it they told me of all the different protections I'd have. We've been shopping here for 2 years now. I'm still waiting to have this matter taken care of. That may sound okay but my concern is I received a defective product (small as it may be).

Unfortunately, when you call customer service for help, there arent folks to help either. ZERO STARS I had a full bed set delivered on 5/17/19 and paid for delivery plus set up. The fabric on my Accent chair/Dericka/Gold arrived damaged and after filing a claim the SAME DAY OF ITS ARRIVAL and providing photos of the defects, the company response was "it was customer caused"!!! We looked all over and it's hard to beat their sales prices. We allowed them to replace it and again asked for a refund as the product was inferior. It was pricey but was reassured I could get a line of credit to help. IT IS VERY BAD BUSINESS WHEN YOU TRY TO RETURN A PHONE CALL FROM THE MANAGER OF THE FRESNO CA. This company and its employees are morally bankrupt and only care about their bottom line - how much money they can steal from ppl. I decided to cancel the order and buy the items online from a non Ashley store. They are well-known for their moderately priced furniture. When I reported to Ashley the defective furniture, they said that the insurance that I was prompted to purchase did not cover the defective furniture as I had signed and assured them that the furniture was in showroom condition. Canadian made, Ashley sectional sofa in a great condition, all cushions can be washed! Very disappointing. Was contacted on Monday and was told the mattress would be delivered on Wednesday PM. But this experience has led me to a point that I have decided never to buy from Ashley. We already planned a vacation on that day so we gave them number of our friend who will be at our place waiting for the couch. NEVER AGAIN will i shop at Ashley and i will be sure to share my experience with everyone, UPDATE! Horrible - Purchased An Item Through One Of Their Partner Retailers And It Arrived Damaged Beyond Repair. The computer program recommended a particular type of mattress. The place has the feel of a used car dealership. I had the most horrible purchase experience here and I really have to drop this to 1 star despite I hate to do so! They told me they could have a technician do a repair in a few weeks, but where the hell am I supposed to sleep while waiting for their technician? Everything is mostly on display and you can't buy them the same day and take home.

Chad Spencer owns the Galleria store in houston. I appreciate the entire experience with this store. He provided me the District Manager's email address. We are here to assist you. Most place don't even offer this. Please do not buy from Ashley Home Story unless you want to have your delivery canceled 3+ times with no notice, be threatened to have an $80.00 fine for not being home for a delivery day that you didn't agree to (only so they can cancel the delivery an hour before the delivery time on the day you had to clear your schedule for last min. Instead they charged us for the correct rug without taking the wrong one. First the wrong rug was delivered.. we were then charged for it. I wish I could give this horrible store zero or even negative stars!!!! Sad to say I'm disgusted with this whole experience. A few weeks later I went back to the store to change my delivery date and the Hispanic girl said she fixed the date. By painting a single wall, you can add a pop of color and enjoy a dramatic effect without overwhelming the space or the rest of the dcor. Ashleys needs to accept responsibility and make it right period. The delivery driver advised me that a technician would come out and after determining he couldn't fix it would have it replaced.

I tried to call the store to request a cancelation so I can get a refund and buy furniture somewhere else, and nobody ever answers the phone. (A little note to the management, if you think that you already have good quality of products, then you don't need such creepy salespeople. Oh, and I didn't get a blanket/throw that was supposed to be included in a package I purchased. They are happy to help take your money but once you walk out the door they couldn't care less about getting you what you paid for in the condition they advertised (I.e.

I was still waiting and it was already 7pm and no call or text to inform us the bed was not coming. FINALLY was able to get in touch with someone that would actually look up the order only to find out the set was discontinued weeks after I ordered it and is no longer available. My family needed a new couch and were moving in July. I will never go back to this location and corporate/management should really handle their employees/sales. These staff over promise and under deliver and are not qualified to do their jobs and should attend a course in customer service.

With simple small payments we can help you with all your home furnishings! The couch doesnt close correctly. I needed to buy some furniture for my new house. We feel like we have been lied to." Our salesman assured us that the mattress and frame would be delivered the following day on July 8, 2020. I will NEVER shop at ASHLEY FURNITURE again and will tell everyone to avoid that headache as well. contact 416-740-2379 or 416-743-7700 Website: www.aerys.ca. I purchased couches in November 2019 they showed up weeks late right before Xmas.

My wife told her that we are going to write a review about your service and her response was" go ahead and write whatever you like, my managers will not believe you" , so here I am writing a review and let's see if they believe us or not . So before doing that tomorrow I call to verify my delivery only to find out that it won't happen until the 2nd week of June as the only thing in the warehouse is my ottoman and area rug!! Except we have had to tell guests not to come and we have no idea when we will ever get it, and it will be 2 months soon. We have been ripped off. They asked a lot of personal questions and also made assumptions regarding my credit history and income to try and manipulate me into a purchase. They are telling me they can not over night a check. I had guests visiting and bought complete bedroom sets for 2 rooms and paid cash.I was told there were no issues in one order but the dresser for second room will be delivered couple days late. I was told they will repair it and bring it back to showroom condition. YET they had no issue walking it INTO the house when delivered. I totally recommend this place and they also offered a 5 year warranty.

Delivery guys tried going through the garage and front door but still unable to get through. They were knowledgeable with the product in the store. This is not looking good Ashley Furniture:: I am going to start off my disappointment by telling you all DO NOT DO BUSINESS WITH ASHLEY HOMESTORE especially in Manchester, Ct. Multifunctional selections that meet all your needs.

Heres the Ashleys link: Sectional couch in very good conditional with pillows new $4995. I reached out to CS, who scheduled for a technician to come to my home to explain the item. I was promptly greeted at the door by a sales agent. Buy your bedroom set somewhere else. Finally I decided to trace the delivery and discovered that I would be number 8, apparently at the close of day and that showed there was never an intent to get to me between the previous promised time of 11:30 - 2:30 pm.

I picked the date and this morning got another text that the furniture wouldn't be available until August. Did they call to say we are running early? Again damaged. We would have canceled it completely other than you get charged for that. I called the store and advised we have 12 months warranty so see if the sqeak goes and if not report both and we will put the claim in. So which is it, on "backorder" or it's available to be "shipped out". She was going to call the store and get back to me today. This is tantamount to stealing as the furniture was paid for. The other associates also made (View Full).

The CANCELLED ORDER! Thankfully got protection plan; began flaking/peeling and looking like we had it for years in only a couple months and this was with limited usage. Horrendous. I went to the financing department to inquire.

I went online & ordered an Ottoman I paid using my Credit Card & I saw that the money was pending to come out of my bank account & I had the cash in there! It had big chips in the veneer all across the front. He asked me if I wanted the warranty and I asked him what it covered. I first ordered a sealy and it was firm and i liked it, however i mentioned to them I would like a pillow top. Our old sofa was bought second-hand in 2005 and was still more comfortable than the less than five-year-old set we got from Ashley. So I called them that morning to confirm . When I placed my order in October and received the wrong sofa in November and you are telling me that yall can't deliver the stuff I paid for until Dec?! Now we have had to dispute that portion of the credit card charge.

Karen the new manager is a JEWEL She is so helpful and customer focussed. Go somewhere else for your home furnishings. To our surprise, it was the recliner that was not due till May 2022. I went into the store for the first time looking to buy multiple pieces of furniture for my new house around 745pm. Overall; quality = 0, quality control = 0, customer service = 2.5 because they will help you if you can get in touch with them. Join our newsletter to know about our new arrivals, events, contests, design tips, and more. I have filed a complaint with the Better Business Bureau. Our mattress and box springs arrived but not the furniture. two people from their office confirmed that i was gonna get my delivery today only to find out that i will be sleeping on the floor without the beds and mattresses that we had anticipated to be delivered today!!! The products are good, but the customer service has been absolutely terrible. I know all companies are having issues but to make a call to them only to be told to leave a message that will be returned in 48 hours is ridicules. Comes with the matching toss cushions. It finally came on 11/29/19 and not only was one piece damaged, the other pieces had a terrible finish as confirmed by them. Thanks for wasting my time, Ashley, I won't be back. She said all was good and it should take about a week. Adding to Ashleys deception concerning the truck story, Ashley now confirms that I have no pending order! This Company Sucks A## As Far As Customer Service Goes! Is there was less than 1 star , I'd have given it to them, I bought a whole living room and a tv stand and I purchased the delivery service, it's not free over there as they claimed! And the girl who answered told me the delivery date was never correct and it's still set for the end of September! It came a few days later but was not in a box and was obviously not new. However, the shipping time would be 5-6 weeks. Originally I was just going to purchase a standard queen box spring and mattress. The original board was glued to the frame and them stapled. After 4 days went by I called and they had no record of my order! They dont want the sale!? It was a good experience. I've been back and forth with the company for over a year now. Asks us why we don't want to consider their 0 interest financing. Now, my delivery guys worked SOOOOO hard all day. We went to the store for the cancelation, but the store manage insisted the delivery fees of $70 to be charged. We wanted a sleeper sofa. Loved how he took his time with us! After waiting 8 weeks the replacement arrived. When they showed up they did not have hardware or the correct order. Not only did they take forever to provide a refund over a $1000 causing other money to have to me moved around, they placed a stop payment on the check that was refunded. So I started having 2nd thoughts & she called manager & she knocked off about $90, then I agreed. This brand new Ashley sectional can be yours for $25/week Visit us in store at: 450 Main St E Hamilton, Making Life Affordable!

He brought me to the manager who tried to use various sales tactics to force me to make a decision. This Is Unacceptale. The first delivery had an end table that was assembled incorrectly; when I picked it up, one of the legs just fell off. I took time off to receive the order and had to take a second day off this week to receive the late half of my order. Just don't EVER shop here. He stood around waiting for help. I had to rent a U haul and I drove 56 miles from my location to pick up the bed from the warehouse. From the beginning until the end; seconds before the store closed Marryem was very attentive and informative & assisted me throughout the entire purchasing process with ease. Again, do not do any business with this store, you will have to wait several months before receiving your order. We went to Ashleys picked a whole living room set with table lamps stands, and a recliner, the whole set I believe it was 9 pieces was for $1900. The piece that was missing was a sofa table. He offered $1,000.00. We have been in contact with everyone, and only received the run around.

Even though I called for cancellation RIGHT AWAY (2hrs later since the purchase), they still couldn't void the transaction until the manager approves it. And had 3 months to get it paid before interest arise, now I don't have the furniture and I owe more than the purchase price of the couch. Why did I get confirmation of it coming via phone just days prior then? The sales people at Ashley's don't give a flying fuck anymore about their customers. Hate this business model of pass the buck. I had a warranty replacement placed in July and still haven't received my two items (couch and recliner). Currently my experience has bee BAD. Ordered full living room and dining room furniture (over $3K) on May 7th - they said they were backed up and delivery would be mid to late June. Ashley Furniture is known for their moderately priced furniture and their wide variety of products.

THAT is the quality of people you hire? The first photo is to illustrate how the sleeper attaches to the sofa.

Trust me! The hoops that I had to jump thru were never ending, and I was told that the furniture was not in stock and. Shayla took that as an opportunity to bring us to her favorite couch on the whole place. She gave me a printout of the "confirmation" A few weeks later still no cushions, so I call back. We ended up paying over $2400. As for us, we are finished with them. Never thought to look when purchasing because our sofa's cushions always were completely covered with the same fabric. !contact : 416-743-7700 or 416-740-2379, Beautiful off white Ashley furniture sectional couch, Ashley furniture sectional couch with 9 pillows, Now Delivering to Brantford - Brand New Ashley Sectional - Payment Plan, Brand New Ashley Sectional Couch - Payment Plan, Brand New Ashley Sectional - Payment Plan. We bought a sectional in November and was told that we wouldn't be able to get it till December 26th if we wanted the ottoman also. Since there is no pending order for a loveseat, I am undisputedly entitled to a return of my $1,031.57. Call the main line and the reps tell you they cannot do a thing, that I have to go into the store. So I call customer service to inquire, and lo and behold, I get told that there's no order placed for delivery for us. At this point its about the principle not even about the money or the couch itself. He mentioned THE ENTIRE COUCH would fit. We purchased a chaise lounge sofa along with the living room set and immediately after the first delivery, we had our first issue. I ordered a sectional, coffee table, 2 end tables, 2 lamps and a area rug months ago. It took me over ten calls and four days to get anyone to respond and call me back. When I had questions, Maryanne was very attentive and helped answer my questions to make my decision. Instead i ONLY got "theres nothing i can do" I wouldn't be as mad if I knew he tried everything in his power to help. DO NOT BUY FROM THIS STORE. Never going to buy them again and never going to recommend them to anyone. The second delivery had a sofa and a love seat.

Traditional elements such as t-cushion styling and prominent piping are modified with slanted roll arms for a beautiful balance of classic and contemporary. With COVID, I do understand product delays. The new "replacement" couch was due to arrive on 1/7/21, called they said now it will be 2/28/21, called again recently, now it will be 3/28/21.

We were serious about our shopping experience and originally had positive and friendly engagement with her. So August 17 came and they told me my delivery was going to arrive between 3pm and 7pm.

It's not my fault your former employee left this mess for you to clean up , you're a manager and I expect you to give it your all for your customers. She started us out on a $5000 mattress and wanted to progressively move us down the line. They have a variety of mattress offerings, including those from name-brands like Sealy and also their own proprietary brand, Ashley Sleep, which includes both all-foam and innerspring designs. No big deal - we bought it and patiently waited for May 6th. Furniture shopping is an oftentimes tedious and mundane task. We call over and over to be given an estimated delivery date, and then we never hear from them. This site is not right at 8+ stars. See our amazing selection of Ashley Furniture in one of our Colorado,Arizona andTexas showrooms.

She told me yes. How wrong that was.

The first: I bought and paid for in full two bar tables and 8 matching chairs. 2) He only approached us to ask if we're ready to buy instead of asking if we had any questions about the items. TOTAL SCAMMERS! Refund my money Ashley Furniture. They were allowed an hour for delivery, according to my contract I signed, yet didn't attach the legs. Went home to measure, when we came back a few days later, the price jumped and we had to buy the coffee table with it. Ashley furniture is inferior compared to other furniture stores that are comparably priced. I have proof of all communication from their side and they never reached out to me. I asked to be escalated to management because the rep wouldn't answer my questions clearly and she hangs up on me. it seems like the employees do not knows what they are doing. The last top shopper pick is Ashley's mattresses.

I have been on the phone with corporate, no help there either. Still worth visiting as the store is huge. I understand the pandemic and I am a very patient person but my patients was running thin. I ordered 5 pieces of furniture on line on 6/1/2020. Products are overpriced and sub-par. Ashley Furniture Baceno 4 Piece Sectional Chaise Sofa. They have gotten so bad that the cushions have been bunching in the middle of the seats making it uncomfortable to sit. The mattress protector I paid for never arrived, even after I called the store and informed them it was missing. Post your classified or want ad in Ontario Couches & Futons. The manager said it will be refunded back to my mom's card. But this company is using that as an excuse for all shortcomings in their organization.

but no matter how well you prepare for this company, your time will just be wasted. I called again a few days later to make more adjustments to my order only to find that the store HAD NOT CANCELLED MY ITEM BUT HAD SUSPENDED THE DELIVERY INSTEAD. We were told we would not only have to pay a 25% restock fee, but also have to pay $50 for the delivery guys to come back to the house to get it. So now, every night I go to bed, I worry that it's going to break again and I'll have to stay in a hotel like I did when it broke the first time.

Fortunately there is no damage to the veneer however all across the front above the draw the stain is missing. Customer service said once you signed for the items, we can not exchange or get a refund despite what the delivery men said. No wonder the reviews are catastrophic! I called Ashleys again the next day to confirm, and spoke with a girl names Spencer. All I get is "so sorry, thanks for being patient" texts. Some of our payment plans can help you improve your credit score. The previous reviews of poor service and furniture is not just talk; it is real! I was not positioned to pay the restocking fee so he asked for a good call back number as he will make a couple of calls for a quicker delivery date than October 24, 2020 and contact me the following day. Back in September of 2021, I had a flood. So far, so good on the sofa we bought from Ashley (thats the only reason for the second star), but they were outlandish about the dresser we also bought from them. I URGE BE CARFUL DOING BUSINESS WITH THIS COMPANY. Horrible, just horrible. She didnt specify firm and so they ordered a alledged firm one which wasnt really any better than the first mattress. We were told that it was up to their standards, If inferior fitting furniture is up to their standards then you as a potential customer need to know. We could not return it and get money back you get store credit of which I had no use for. Slumber Search is supported by readers. We're extremely disappointed with this store and our experience in trying to return/submit claim, after purchasing extended warranty. I have this gorgeous family size sectional for sale, reason being is because we are changing it out for new reclining set. We hadn't made a decision yet, so I declined to give it. So ok I left. The initial date that was given for delivery was August 15, 2020. THis is rediculous. I purchased dining room set & the seat cushions were worn out in 12-18 months. Every time I called and asked for this person NO one knew who they were. Since Ashley does not handle any of it's own repair activity and contract it out to a third party, we contacted them as instructed and they came out and fixed the chairs. However, we trusted his abilities to understand the difference between regular bedrails and raised platform bedrails (we were getting storage under the bed, so the rails needed to be raised). I called both Ashley and the warranty company, jumped through all their hoops for three weeks only to find out that no one will cover it. WE had to call for them to tell us this.

I am now approximately 3 weeks out from the initial delivery date & have yet to see my furniture. Obviously this is not a complete review. When calling to confirm delivery time, I was told the item was still on backorder. Not sure if this was worth the hassle. Mary Ann was very friendly and helpful. We arrived a couple of hours before closing.

I waited a while and then decided to walk around to try to find her. DO NOT SHOP HERE, WORST CUSTOMER SERVICE EVER!!!! I go in again, customer service says they will process cancellation now and I will get a confirmation on Monday (this is Saturday). We told him what the salesperson had told us about hitting the wrong button and that we even had taken a video of the correct color. I have been robbed by Ashley Furniture who want to continue to take money by harassing me by having ppl trying to make me accept delivery of the other furniture by threatening me with a 10 percent restocking fee if I dont accept the balance of the order. It's their "New Policy." Nothing I can do right, so fine. That day is was my brothers birtday and we had plans to go celebrate with my family. I will return for any future household needs.

Buyer beware.

You cannot call the store directly and get ahold of anyone. I was told it would be 3 weeks delivery time. ANY Veteran and their family should boycott this place. We will not be going back to this location and would not recommend it to anyone.

I told the woman that they called that I wanted a refund and she promised I'd have it in 4-5 days. I'm disappointed in the customer service i've received and never plan on giving Ashley Furniture any type of positive business. Today 01/22/2020, delivery came as scheduled. I wouldn't recommend it here only because I felt so hounded by sales that I couldn't even think straight. 40% off and they have 12 month finance option. The order # on the paper she handed me doesn't exists. He spoke like he was talking to one of his gang-banger homies. We cancel delivery to cancel order November: I go in to cancel order. I stopped here looking for bedroom furniture over the Black Friday holiday and was extremely disappointed in the customer service and the overall air of simply make a sale that surrounded my visit. This store has it all. Within months experienced flaking/peeling and soon after pull tears from only sitting on couch (no animals, toy punctures, rough housing); even used leather protector. Bed sheet sets for $599 or ordinary table set for $799. Dark grey couch/sectional, bought from Ashleys - two years old. They only delivered half of the sofa that we ordered and had to bring the rest on a different date. Icalled to cancel and was told I couldnt. This really ruined my excitement for moving into a new house. The salesperson, however, directed me over to large screen to look at the options online, but I insisted that swatches are a must.