serena beach hotel mombasa tripadvisor

2021/05/21

Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Dear Sir/Madam, We visited Serena beach this May, and our hearts are full, we have been to most of Serena properties and one thing that we like is that, its the same from service, to kitchen, etc its quality all the way, my kids enjoyed Mombasa soo much, the rooms were clean, the staff amazing. Single Room at US$.205 per Single Per Night on Half Board Basis Do you offer attachment in your establishment, do you allow visitors during the day to have lunch or dinner, Can I book a family room here?

By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. We invite you to discover a whole new level of relaxation and comfort at this warm, family-friendly tropical paradise in Mombasa, Kenya. This hotel felt like paradise!, Amazing experience is an understatement!!!! Contributions should be travel related. From the reception to room service. Very friendly staff.

Promotional content will be removed and issues concerning Booking.coms services should be routed to our Customer Service or Accommodation Service teams. Write A Travel Or Tourist Trip Review To Share Your Experiences, What are our Customers saying about us? You'll receive an email as soon as the property answers your question. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit language, violence, or the promotion of illegal activity are not allowed. Your question will be published on Booking.com after it's approved and answered. How to get to Serena Beach Resort & Spa from Moi International Airport. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. When would you like to stay at Serena Beach Resort & Spa? The property will contact you after you book to provide instructions.

With a selection of the best Mombasa hotelguest rooms,restaurantsand social areas charmingly arranged among winding lanes and manicured oceanfront lawns, our Shanzu beachresort exudes the timeless allure and ambience of a 13th century Swahili village. The property usually replies within a few days. After an active day guests can relax with a massage in the Maisha Spa and Health Club.

The staff were kind enough to let us eat and then check in after the meal. Great location - show map. Big garden and nice layout of rooms, it looked like several small villages. Issues concerning Booking.coms services should be directed to our Customer Service or Accommodation Service teams. Thank you all very much. This 164-room Mombasa hotel encapsulates the five-star resort experience with impeccable service and gracious hospitality steeped in local tradition.

Due to coronavirus (COVID-19), this property adheres to strict physical distancing measures. Is Serena Beach Resort & Spa located near the city centre? The nearest Supermarket is about 10 minutes Drive from Serena Beach Resort & Spa. One managed to crawl through the bathroom window and got in whilst my husband was in the toilet. Room service is available and guests can enjoy a cocktail on their private balcony. United Kingdom, UK Phone: 0161-870-6092

Nearby attractions include Haller Park (5.8 km), Bamburi Beach (5.2 km), and Nguuni Nature Sanctuary (6.5 km). Dear Beatrice Thanks for your compliments. Guests can dine next to the outdoor pool in the extensive tropical gardens. Spent three nights at Serena, the place is quiet and tranquil.

Kindly advise your dates. Does Serena Beach Resort & Spa have airport transportation?

Make sure you have a sun downer in the upstairs bar - the cocktails are amazing. Each room comes equipped with a TV, minibar and has a private bathroom.

As a huge fan of paper maps, it is always a joy to get a place that stocks a range of paper maps. Exceptional. Dear Sarah, You all made our trip so much fun and so memorable. We appreciated the complimentary fruit basket gesture to welcome us back. There was a problem loading the reviews. What are some restaurants close to Serena Beach Resort & Spa? I recommended that especially the newer wait staff around the pool area staff be more responsive to guests by the poolside area and not abandon guests for time on end. Yes, it is 0.6 km away from the centre of Shanzu. ole You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didnt actually stay there. Tripadvisor performs checks on reviews.

Kenya has some of the best-skilled cartographers in East and Central Africa, and they are very prolific. From the reception to room service. E:mombasa@serenahotels.com. The staff were amazing, helpful and polite. Serena was amenable to all our requests, gave us two changing rooms for 24hr use and a honeymoon suite fully set! Drinks- The soft drinks were reasonably priced.

Food and spa were amazing. Regards Alphaxad Chege. Booking.com is a distributor (without any obligation to verify) and not a publisher of these questions and answers. International Phone: +1 (610) 590-1234, AfricanMecca Ltd

Get the travel advice you need. Contributions should be appropriate for a global audience. We would certainly recommended this hotel and would also return to it. We recommend calling ahead to confirm details.

Booking.com does not accept responsibility or liability for any reviews or responses. However, we were unaware until we heard the singing on our way to breakfast. Hello. With Kind regards Alphaxad Chege, If you have been to Serena Beach Hotel in Mombasa- Kenya, I am sure youll attest to the unrivaled beauty of its sandy beaches and the well-manicured garden. We cant wait for our next hopefully once again with you. Serena Beach Resort & Spa in Mombasacombines a deep respect for the local surroundings and heritage with contemporary amenities to ensure a truly inspired stay. You can only leave a review within 28 days after check-out. our prices are charged per night eg: I like the consistency of Serena gift shops that stock these kinds of things, including local guidebooks offering informative tidbits about the area each resort is based.

Booking not found double-check your booking number and PIN then try again. Serena Beach Resort & Spa Special Offers. Guests of Serena Beach Resort & Spa enjoy access to a diverse array of experiences that highlight the culture, heritage and multi-coloured lifestyles of Mombasa, Kenya. We are looking forward to hosting you again soon.

Something went wrong please try again later. We thoroughly enjoyed our stay at the Resort. We are pleased to read of your lovely experience during you recent stay with us. Flush mechanism on Toilet was not working initially, maintenance crew fixed right away. Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this. Ideally, we'd publish every review we get, positive and negative. Tripadvisor gives a Travellers Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor. Ksh.13,250 per person sharing per night on Sea View Superior/Family Sea View Room. The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Yes you can book a family room here. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses. please go on the extra-net and confirm your dates and book accordingly. I have to. He will never live through this one, we laughed our head off instead of helping him out. Sandy beach-the hotel has a beach, i will put pictures. We've sent you an email so you can confirm your subscription. Claim your listing for free to respond to reviews, update your profile and much more.

F:(+254) 415485453 We are happy too learn that you enjoyed the tranquility and the professionalism from our staff. When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.

Fantastic room. Perhaps the hotel should put on 2 counters to serve popular dishes. Serena Beach Resort & Spa accepts these cards and reserves the right to temporarily hold an amount prior to arrival. These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. Due to the coronavirus (COVID-19), wearing a face mask is mandatory in all indoor common areas. Dear Sarah, When Felix was not available, it was not always easy to get their attention to order food. Couples in particular like the location they rated it 8.2 for a two-person trip. Live Bands -Quite entertaining. Priscilla. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted. Rooms were very clean (generally housekeeping is excellent), and breakfast was excellent., Amazing food! The rooms were spacious and washroom and shower was of high standard., Good location, good beach and very good customer service. Recreational Facilities including kite-surfing, wind-surfing, beach volleyball and eco trails, Air conditioned squash courts with equipment. Thanks once again and we look forward to hosting you many more times. We were late for breakfast and they offered to serve us late and even pack it as we were in a rush . We totally loved itTundwa Suite all the way.. They delivered a wedding we shall remember all our life. We look forward to hosting you many more times. T:(+254)727424201/2/3 The vast range of biodiversity and the way the Serena resorts harmonise each facility with nature seems intentional and mindful of our environment. As we were very tired, we opted to use the room. All cribs and extra beds are subject to availability. In Kenyan hotels Serena leads when it comes to its food and hospitality.

Plus, the patio has a guest bathroom, Rooms From Our room was a sea view, quietly nestled at the edge giving us a fantastic view and tranquillity. The food was delicious, the staff very helpful and friendly. Are any cleaning services offered at Serena Beach Resort & Spa?

There are more places to choose from in the, serena beach hotel shanzu, serena beach hotel and spa, hotel serena beach. Conveniently located restaurants include Cafesserie Mombasa, Monsoons Restaurant, and Yul's Restaurant. The food was delicious, although sometimes you had to wait for freshly cooked parathas. 1 Single @ US$.205 Per Night x 7 Nights = US$.1,435.00 ( 1 adult )

If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. We invite you to discover a whole new level of relaxation and comfort at this warm, family-friendly tropical paradise in Mombasa, Kenya. The most helpful contributions are detailed and help others make better decisions. Food and spa were amazing., The food was delicious, the staff very helpful and friendly. Baggage Guidance & Restrictions On Flying Safaris In Africa Published By Afr Masai Mara Horseback Riding Safari In Kenya Published By AfricanMecca Safaris| Times Square New York Hosts Kenya Tourism Board & Wilderness Safaris Meet Up THREE WAYS TO PLAN AND BOOK YOUR SAFARI WITH AFRICANMECCA, CONTACT AN AFRICA TRAVEL EXPERT ON SERENA BEACH HOTEL & SPA, Baggage Guidance & Restrictions On Flying Safaris In Africa, Masai Mara Horseback Riding Safari In Kenya With AfricanMecca, Times Square New York Hosts Kenya Tourism Board & Wilderness Safaris Meet Up. and these could be changed the following day. Booking.com mayat its own discretionalter, modify, delete, or otherwise change these Guidelines. Breakfast is served in the terrace. If we find any, we delete them and, if necessary, take action against whoever is responsible. My room was upgraded at no extra cost during my stay. What are some of the property amenities at Serena Beach Resort & Spa?

Top room amenities include a minibar, air conditioning, and a flat screen TV. Feel free to contact us directly on our email : reservations.mombasa@serenahotels.com The rooms were spacious and washroom and shower was of high standard. We may stop showing reviews once theyre 36 months old, or if the accommodation has a change of ownership. Dear Collins Greetings from Serena Beach. always interacting with her and playing with her. Guests enter through a patio that leads to a sitting room, which then opens up to the bedroom.

Booking.com does not accept responsibility or liability for any question or answers. As I am looking at staying in the Serena beach resort & spa on a half board basis and am just wondering how much money I should be allocating to food and drink per night.

Mosquito nets are large enough to cover the beds and leave room for you to breath Downside, dont leave the windows open, there were monkeys trying to get into the room. Very friendly staff, The staff ..all are excellent.wonderull and hospitable .. Respect the privacy of others. All these factors led us to select Serena beach as our wedding venue.

Our offers as below applicable from -02nd January - 30th March 2022 more. Perfect location at the beach. Nimish &, Dear Nimish Greetings from Serena Beach Resort and Spa. Our rooms were lovely, the facilities were great and the layout of the hotel was wide at the beach front, which allowed privacy and did not feel crowded. Extensive water sports and PADI Dive School. Finally when we checked in, we realised we had booked interconnecting rooms rather than adjoining room, so this was not appropriate for us because it would have meant our 8 year old being in her own hotel room. Is parking available at Serena Beach Resort & Spa? To edit a review youve already submitted, contact our Customer Service team. While the hot water took a little while to heat up, everything in the room worked well and was stocked up. They share 1 main entrance leading to a corridor with separate doors. We got excellent restaurant service from Felix, who tended to our refreshments and meals. Please dont include personal, political, ethical, or religious commentary. It was our Honeymoon .Your courtesy Honeymoon greeting was beautiful the two Lovebirds and the heart of roses and rose petals everywhere. Let Us Help Plan Your Trip Itinerary Correctly, Mombasa Beach Trip Ideas & Kenya Beach Trip Ideas, AfricanMecca, Inc Choose your currency. Serena kitchen always on point, you cant match with some places we have been to. Are there opportunities to exercise at Serena Beach Resort & Spa? Thank you for choosing Serena Beach Resort and Spa for your beach holiday and it is our hope that you will be back again soon.

I was pleased to see an updated map of the Kenyan coast filled with helpful information. Good location, good beach and very good customer service. All distances are measured in straight lines. Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services. Serena Beach Resort & Spa in Mombasa combines a deep respect for the local surroundings and heritage with contemporary amenities to ensure a truly inspired stay.

Dear Caroline We sincerely apologize for not living up to the Serena expectations. The rooms were always clean and well-equipped with high quality shampoo and body gel. The staff have been friendly and always made themselves available for our comfort within facility. Was impressed with Covid - 19 protocols in place and adherence to SOPs, Amazing food! Right on the white sandy beach of Shanzu, Serena Beach Hotel & Spa offers panoramic views of the Indian Ocean.

Some of the more popular amenities offered include a swimup bar, free breakfast, and a pool. Confirmation Number: Guests arriving at Serena Beach Resort & Spa find an oasis of tranquillity framed by whispering coconut palms, lush gardens and one of the most beautiful white-sand beaches on the Indian Ocean. Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate. Dont include any personal, political, ethical, or religious commentary. if the writer is claiming to be someone else). Lock in a great price for Serena Beach Resort & Spa rated 8 by recent guests! All of the spacious, air-conditioned rooms feature Swahili-style dcor with beds surrounded by a mosquito net. Rest assured, we will pass your appreciation to all those mentioned and all the others who worked tirelessly behind the scenes to make this day a success. Try again. Each review score is between 1 and 10. This service may contain translations powered by Google. Please enter the dates of your stay and check what conditions apply to your preferred room. Rooms- Cleaned to a high standard. Read more about possible travel restrictions before you go. and the room staff, gardeners and security - what a friendly, organised and happy team! International Phone: +44 (161) 870-6092.

Error: Free private parking is available on site and there is free Wi-Fi throughout.

A fantastic hotel and we had a wonderful experience staying there.

Due to the coronavirus (COVID-19), make sure you're booking this property in accordance with the destination's local government guidelines, including (but not limited to) the purpose of travel and maximum group size. Your room staff was quite accommodating the food and beverage staff was superb the wait staff was very alert and courteous and professional. Get instant confirmation with FREE cancellation on most rooms! The monkey scurried away but just dont leave windows wide open as you risk attracting them into the room. The only way to leave a review is to first make a booking. In addition, the Jahazi Grill serves the best seafood in Mombasa and our brasserie-style caf Sokoni is perfect any time of day.

Please inform Serena Beach Resort & Spa of your expected arrival time in advance. I was a lot disappointed the food was below average.got sick.This is not Serena class c'mon.

$742, The resort boasts three restaurants and four bars. The maximum number of extra beds and cribs allowed depends on the room you choose. Flush mechanism on Toilet was not working initially, maintenance crew fixed right away. And to the restaurant staff who were. Management is pleased to note that our team made your family stay a memorable one. Reviews are most valuable when they are original and unbiased. Staff was attentive, courteous and happy. Promotional content will be removed. Thank you. Officer Supervisor), Mr. Andsinus Juma (the Executive Chef), Mr. Amos Odoyo (F&B Manager), Naphtali (Head, Bar Man aka the watering hole man! Sorry, reservations for more than 90 nights aren't possible. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated. Booking.com will make efforts to obscure email addresses, phone numbers, websites, social media accounts, and similar details. The wedding could not have been hosted at a better hotel. With Kind regards Alphaxad Chege General Manager. After their trip, guests tell us about their stay.

READ MORE REVIEWS, Scroll and view more Mombasa North Coast beach accommodations in Kenya, Understand Beach Tier Ratings & Experiences In Kenya, Top 10 Trip Reasons For Kenya Vacations & Holidays, Do You Need Knowledgeable, Experienced & Specialist Guidance With Serena Beach Hotel & Spa? I enjoyed more the one in the bar in the evening. Avoid using profanity or approximations of profanity with creative spelling in any language.

Own or manage this property?

Shanzu, 00100 Mombasa, Kenya Serena Beach Resort & Spa accepts these cards and reserves the right to temporarily hold an amount prior to arrival. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details. We are glad that you and family had a lovely stay at the hotel. With Kind regards Alphaxad Chege, We visited Serena on 15 April and left on 20 April 2022 for our Easter Break; my husband, our 8 year old Angel and I. Firstly, we arrived around 2150 on the 15th April, and were met at the reception with a glass of fresh refreshment which was a bonus. See more questions & answers about this hotel from the Tripadvisor community. Lounging under the palm trees with the wafting sea breeze is our absolute favourite thing.

How do we make the booking, How much is swimming at serena hotel mombasa. $ 268. If you booked through us and want to leave a review, please sign in first. Yes, guests have access to a pool, a fitness centre, and a sauna during their stay. What food & drink options are available at Serena Beach Resort & Spa? A variety of outdoor activities are available including volley ball, pedalos, windsurfing and yachting. We remain committed to always delivering services, beyond our guests expectations. Taxes and fees that are shown are estimates only. Fountain complements the sumptuous breakfast, lunch and dinner menus with a captivating beachside ambience. We also enjoyed lunch at the Jahazi grill but keep in mind their food takes a while to prepare. Please share your email address and will send you our Bar and wine list. Thank you for choosing Serena beach Resort and Spa for your holiday and we look forward to hosting you many more time. Yes, it conveniently offers a business centre, meeting rooms, and a banquet room. This is the version of our website addressed to speakers of English in Singapore. Dear Msikilizi Thanks for the detailed review.

Extensive gardens, grounds and nature trails. Thank you, Priscilla. During your stay, we had a problem with our TV channels distribution system but are currently undertaking some restorative works to ensure the guests have a better experience. Thanks, Sarah. Browse questions from guests for anything extra you want to know about the property, Morning, Afternoon, Evening and on request, Yes, once we have your flight details we will be glad to arrange airport transfers at USD 31.00 for a saloon car each way. Thank you. With warm regards Alphaxad Chege General Manager, Hotels near Technical University of Mombasa. Kudos and sincere appreciation to the team led by Mr. Wilson Chola (Front. T:(+254) 732125000 Guests may choose from a wide selection of premium rooms and suites, superb dining options highlighted by the oceanfront dhow-themed Jahazi Grill and leisure pursuits ranging from a gorgeous free-form pool and swim-up bar to indulgent spa therapies at Maisha Mind, Body & Spirit Spa. The staff are professional and readily available to assist guests. Ksh.11,750 per person sharing per night on a Garden/Family Room. You're eligible for a Genius discount at Serena Beach Resort & Spa!

Manchester, M12 4JD

We looking forward to hosting you yet again soon. To see correct prices and occupancy info, add the number and ages of children in your group to your search. With warm regards Alphaxad Chege, Had an amazing stay . Hi, can anyone please give me rough estimates of prices for an evening meal and drinks (both soft and alcoholic)?

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