lEase Motor Warranty: Rollease w

2021/05/21

RollEase Motor Warranty: Rollease warrants its battery powered DC motors to be free from defects in materials and workmanship for 5 years when installed properly and operated under normal use from the date stamped on affixed label on each device. Nothing got wet nor ruined. General guidelines: Fabric width varies depending on lift system and headrail option. If it is determined that the cause is weather or installation related, you will need to purchase replacement parts and pay for shipping regardless of when you report it.

All fabric, including fabric vanes, panels, inserts, and shades carry a five year warranty. Darker colors on the exterior absorb more light and are therefore 10% more effective than light colors against the heat. Motorized shades do NOT have a manual override so if there is power out you will not be able to fully raise the shade. Do not continue to operate a shade that appears to be jammed. *Shades larger than 120 wide x 117 high will require a horizontal sonically welded seam approximately tall. GEI is an independent, non profit organization founded to create healthier indoor environments which improve public health and the quality of life. Dear Debby, Measure width of the inside of the opening (B) to check for fabric overlap. The warranty does not include any conditions or damages resulting from accidents, alterations, misuse, abuse, misapplication, improper handling, installation, repairs, operation or cleaning, exposure to any and all natural and manufactured excessive heat sources. Just wanted to let you know we received and installed our solar screen and Im very pleased. 5. If it is after 60 days, you will be charged $75 for shipping (pickup of bad motor and delivery of new one.). The darker the material, the less visible the seam. Regular dusting with a feather duster or vacuum cleaner brush is recommended. If reported 61 days or more after receipt of original order, replacement parts are free BUT YOU PAY SHIPPING. If reported within 60 days of receipt of the original order, replacement parts/shipping are free of charge. Expedited shipping for replacement parts. It fit great and blends in beautifully. We may check historic wind speed data in your area. (photo 1). NEVER use an alcohol or ammonia-based cleaner (such as Windex) on Verosol fabrics or allow those cleaners to come into contact with the silver side of the shade. Measure the width of the inside of the opening to check for fabric overlap. General Guidelines: Q: Q: The material on my shade is rolling up crooked. If mounting inside a pocket you will need about twice this depth to install the shade. Another solution is to lower the shade until the roller is exposed.

If you do not, we will NOT be able to replace parts or shades that are damaged. Your check and double check system proved the order could be made without error the first time. I have attached a variety of pictures from the inside, outside, with and without flash. Defective Shade Material 2. Use a mild soap (like lux or Ivory) mixed with lukewarm water. A. Watch the shades when you are operating them. When it is rolled up, it is hardly noticeable. We truly love this shade.

We may request photos of what you received. If the Somfy product fails within this 5 year period, Somfy will repair or replace it free of charge through your end product supplier. Measure to the nearest 1/8 (photo 2) Round DOWN, not UP, if it is 1/16th over. Darker colors on the exterior absorb more light and are therefore 10% more effective than light colors against the heat. All fabric, including fabric vanes, panels, inserts, and shades carry a five year warranty. Exposed Roll, crank: Fabric is 3 3/4 narrower than the brackets. To obtain service, contact North Solar Screen (866) 230-4700 This Warranty is exclusive and in lieu of all other obligations, liabilities or warranties. Karen and Carla were TERRIFIC when we had questions about the Mylar shades for our severe glare problem. This shall be your sole remedy under this limited warranty. We will take your credit card information, which will only be used if the defective motor does not come back, or if it is found that the motor was damaged by water or other abuse. Vinyl should be cleaned regularly. It helps to spray an anti-static aerosol on the dusting implement. The best way to maintain the optical clarity of film shades is to avoid the dust adhesion caused by the natural static that occurs with all mylar shades. These dye lot variations are common to the manufacturing process, and are within industry tolerances. 15% restocking fee for return of components (i.e., motors, replacement clutches, chains. Gap on Crank side is 2 1/2, gap on idler end is 1 1/2. They started in Europe as a way to keep buildings cool. They are absolutely wonderful and really cut the sun and heat. Measure the height (C) If not ordering the shade to drop all the way down, let us know. The overlap of the 2 shades ensures a better fit with superior UV block-out (over 99%) and unrivalled heat reduction (over 82%). Lubricate the zippers and PVC inserts inside the rails with a dry silicone spray regularly to ensure smooth operation.

Loss of pleating is not covered if the product is not being cycled (held in the raised position a portion of the time). I just wanted to write and let you all know how much your Verosol Silver Screen shades are helping us stay cool! Measure the width of the full span of space you have to fit the shades in at the top, middle, and bottom. 4 Housing and 2 Side Channels: Fabric is 4 1/4 narrower than the end caps of the box. The shades themselves are excellent in finish and fit. If after going through trouble shooting steps, Tech Support tells you you need a replacement motor, let us know. Gap on Crank side is 1 7/8, gap on idler end is 1 1/2.

Slight variations might occur between the sample and the finished product. EzyShades unique design gives you two folding options, one of which is so simple that EzyShade even guarantee it! Discontinued components or color selections will be replaced with the closest equivalent current product. EzyShade Sunshades are 2 identical rectangular shades. This warranty does not cover variation in color, grain, or texture in natural wood products nor excessive warping of wood slats in high humidity areas. 9. Do not continue to operate a shade that appears to be jammed. They were well packaged and the Installation videos were thorough. By adding your shades we now can use it all day all year. SOMFY 5 Year Warranty (pdf). At this time of year and in the spring we could not fully use it because it faces south and the angle of the sun raised the temperature greatly. Our confirmations detail shade dimensions, fabric dimensions and colors, and all the specifics about the construction of the shades you are ordering. Our Return Policy: When shades are ordered from North Solar Screen, our shade materials must be cut to fit. Motors, remotes, sensors, controls, for 5 years, Cranks, housings, side rails, cables, cable hardware, fabric seams, for 10 years. Normal wear and tear is not covered. is found to be defective in materials or workmanship, we will, at our discretion, repair, replace or refund the cost of a product which fails to conform to this limited warranty. What causes this and how do I fix it? These dye lot variations are common to the manufacturing process, and are within industry tolerances. Fabric should be regularly dusted/vacuumed as appropriate. Caution needs to be exercised when working with the material.*. Let the shade air dry before rolling it up. To obtain service, contact North Solar Screen (866) 230-4700. I thought I would let you know that last summer when the temp was 100 plus outside my husband measured the temperature of the glass of the west facing slider with an infared thermometer then we pulled the transparent solar shade and measured again and there was a 30 degree difference. IT IS ESPECIALLY IMPORTANT to take note if any of the adjoining shades meet at a 90% angle, as one or both shades may need to be cut narrower to make sure the brackets dont conflict with one another. Slight variations might occur between the sample and the finished product. Contact us for specific information about your particular order. In this record breaking heat the shades, kept down all day, have helped the inside temp stay about 10 degrees cooler than when we left them up. Q: What is the fabric width? Best solution is to remount the brackets so the shade will be level. When it is rolled up, it is hardly noticeable. North Solar Screen, LLC. We do not take returns on custom cut shades.). They are not defects. Photographs showing damaged packaging and parts are required. They are long enough to block the sun until it goes behind the roof of the home behind us, and the one on the entry way, we can still walk under without having to duck. warrants that its window treatments will be free from defects in materials and workmanship for as long as the original residential purchaser owns the product, provided that the product was installed properly and in accordance with the installation instructions. Exposed Roll: Smallest shades require 2 3/8 (most shades under 84 wide) while wider and taller ones can take up to 3 3/8 or 3 7/8. The finished product is exactly what we talked about and designed. North Solar Screen, LLC. (check out the folding video on this product page), Prevents dashboard fading and cracking, and protects your electronic devices and LCD screens, 2 shade design means it fits like it's designed for your car (just follow the size chart). In some states, exclusions for incidental or consequential damages are not allowable. (Do not use paper towels). Under no circumstances are installer fees covered, regardless of whether it is a warranty issue or not. This warranty gives you specific legal rights, and you may also have other rights, which vary from state to state. Good luck going forward, we know your business will be successful., Dear Debby, Because we are not on site, it is your responsibility to carefully read them to verify that they are correct when you OK the order. ), keeping you and your loved ones cooler and happier when you step back into your car. You can roll your shades UP when it is windy, but NOT DOWN! We recommend that you order only one of the corner shades, and order the second one after you have installed the first one to make sure the brackets dont impede each other. Inspection of Defect: We reserve the right to inspect shades to determine if there is a manufacturing error. We reserve the right to request specific pictures/videos detailing the problem to send to our factory for inspection and final decision. Rinse thoroughly. Standard Hardware: One year (Brackets, rings, handles, restringing) EzyShade Windshield Sun Shade + Extra Item. Fabrics are cut with state-of-the-art lasers, seams are sonically welded, and our tables are rounded and smooth. 4. The limited lifetime warranty is extended to the original residential purchaser only, or for the original purchaser of shades installed in commercial, institutional, or multi-tenant facilities in the original window for which it was installed.

North Solar sent us samples quickly, and answered all our questions about using these shades in the unconventional way we had in mind. Shades must NOT be left down in winds greater than the product is rated for. OEM disclaims all other warranties, whether arising by law or otherwise, including but not limited to the implied warranties and fitness for a particular purpose. Again, these are custom products and CANNOT be returned for reasons other than warranty repair or service. Fascia: Either 3 or 4. We recommend a light feather dusting on a regular basis. We will take your credit card information, which will only be used if the defective motor does not come back, or if it is found that the motor was damaged by water or other abuse. Housing box: All shades take 4 housing box, unless they are both wider and taller than 120, in which case you may need to upgrade to a Grande Shade. The gap is the same size on each side. The instructions were clear. If the product requires warranty service it must be returned to OEM together with the original sales slip or other valid proof of the original date of purchase. Do not scrub the surface. Clean the surface carefully to make sure there is nothing abrasive on the clear vinyl window by flushing with clear water. ***Shades larger than 126 wide x 123 high will require a horizontal sonically welded seam approximately tall. Don't persist with shades that don't quite fit right. There is a 1 1/8 gap on the motor side, and a 1 1/2 gap on the idler end. They look great, we really like them, as advertised, they block a lot of the sun, but lets the breeze go thru, and you can see thru them. Despite every effort to accurately duplicate each products color when scanned to our website, actual colors may vary. This comes in a flip top bottle. For problem stains, the shade can be removed from the installation brackets and soaked in warm water. It fit great and blends in beautifully. We are very impressed with the professional and courteous way we were treated from the first phone call until the shipment arrived. Our new Grande Shade is installed and working perfectly. Wipe off and buff with clean cloth. Housing box and side rails must be mounted flush with each other. Motorized Components: One year. This is usually caused by the installation not being level; the shade will roll towards the higher side. We take orders by phone to help eliminate costly mistakes. When intensive cleaning is required the colored (room) side can be cleaned with a wet cloth. During the warranty period RollEase Inc. shall, at its expense and at its option, repair, replace or issue appropriate credit for any clutch that proves to be defective. The fabric can be dusted with a soft, clean cloth, feather duster or lightly vacuumed with a soft brush attachment. If fully enclosing the structure one should be ordered with a crank or one opening left uncovered as an emergency egress. There is a +/- 1/8 production tolerance. Rinse thoroughly with water. We reserve the right to request specific pictures/videos detailing the problem to send to our factory for inspection and final decision. All wood alloy and faux wood slats carry a five year warranty. 3. Commercial applications carry a five year warranty on both fabric and moving parts. Specifically, Somfy warrants its motors and controls to be free from defects in material and workmanship under normal and proper use for a period of 5 years commencing with the date stamped on each product. We will tell you fabric width. We will warranty batteries for up to 3 months from date of purchase; batteries are not covered by the 5 year warranty. *Since it is very pliable, vinyl can easily be scratched.

Contact us for specific information about your particular order.Bottom bar and end caps extend 1/45/16 wider than the actual cloth. Gap is larger on the chain side than the idler end. Policy is subject to change without notice. Peter Pappas, Pappas and Haley Inc. Fayetteville, NC. I think you deserve kudos for your efforts, follow thru, and resultsyou have a lot of good people helping make that happen. Exterior Solar Shades are the best defense against the heat. Gap is the same on each side for motorized shades.

We are not responsible for the payment of any labor associated with the re-installation of parts or shades. The sole and exclusive obligation of OEM and North Solar Screen under the above warranty is the repair or replacement of the product or any part of the product. Therefore you need to be certain that any slight variations occurring between the actual color, and the representation on our website, will be acceptable. They were received in perfect condition and the measurements were exactly as ordered. Due to monitor and/or video card differences, subtle variations in color and surface texture may not be fully revealed. On the side opposite the incorrect roll place a 3 inch length of 1 1/2 masking tape on the long edge of the shade material, or on the roller edge. These guidelines take into consideration the heightened sensitivities of school populations. Thanks for all the help your company gave me to make sure these were measured correctly. If there is a smudged area use a mild, highly diluted dishwashing liquid with a clean soft cloth. Defective Bead Chain Drive Unit, DAMAGES IN SHIPPING: When you receive your shipment, if there is any sign of damage to the outer packaging, you MUST notate that there was such damage on the bill of lading when you sign it and send us photos of the damaged packages and shade products. Your screens are amazing. Reverse the direction and inspect the track for. Abrasive cleaners cannot be used on window vinyl. Housing box, side channels, crank or motor: Fabric is 4 1/4 narrower than the housing box. Returns MUST be put in a box and then shipped to us. This will balance (level) the roller. It was a pleasure doing business with your company. In no event shall North Solar Screen, LLC. My customers are happy and you can actually FEEL a cold breeze from our ac. Complete immersion in not recommended. Estimated battery life for a single 12 volt wand is about 1-1.5 years. In no event shall RollEase, Inc. be liable for loss of anticipated profits or for special, collateral, consequential or incidental damages, direct or indirect. Sponge with a solution of one cup mild detergent with one cup household bleach in three gallons of water. A. Thanks! The tracks or cables must be hosed down on a regular basis to make sure they are clear of dirt and debris before lifting or lowering the shade, or it will not function correctly. Attached are two pictures of the roller shades that we purchased from you in May 2011. Every sunshade purchased includes a bonus non-slip sticky dashboard mat! NEVER USE: Windex, Rain-X, Pledge, Plexus, Simple Green, Orpine, car wax or any other harsh cleaner. Please do not accept your shipment if the cartons are damaged. Not only is our patio considerably cooler but our living room just inside of the patio is now cooler in the afternoon, thanks to the new solar screens. Normal wear and tear, wear from fabric rubbing on walls, posts, or any part of the structure theshade is mounted on, extra bolts you wrongly installed on the shade, or any damage caused by the bottom weight bar hitting posts, walls, etc. We can ONLY REPLACE, we CANNOT REFUND for damaged shipments. We will request photos and videos of your installation. There's no wrestling with these sunshades. Light vacuuming initially to remove the airborne particles followed by cold water with a mild non-ammoniated liquid detergent on a standard sponge. EzyShade is quick and easy to install, and quick and easy to fold and store away. They were also terrific in proactively making sure we understood aspects of our installation request. Cleaning Blackout Fabrics: Rinse thoroughly with clear water and air dry by hanging shade in a roll down position. They are not defects.

Rinse thoroughly with water. Q: Will Solar Shades save me money? Dry by hanging the shade in a rolled-down position. You will be sent a new motor and a label for returning the defective one, using the box the new one is sent to you in. Colors vary from lot to lot and may not exactly match sample swatch, sample book, or previous purchases. Ive enclosed a couple photos of the screens taken at 4pm with the hot, bright sun blasting away, but is nice and shady and cool on the patio, thanks to North Solar Screens shades! Decide whether you want the shade mounted inside the frame of the opening or outside the opening. North Solar Screen cannot be responsible for dye lot variances. Battery life is estimated based on raising and lowering the shade once daily. We reserve the right to request specific pictures/videos detailing the problem to send to our factory for inspection and final decision. Don't let the hot sun damage your car or your mood. EASY TO USE AND FOLD. Housing box, motor, cables with L Brackets or turnbuckles: The fabric is 3 narrower than the housing box. Occasional light vacuuming with a soft bristle attachment or gentle feather duster is all the is required to keep shades looking fresh and neat. Shades must be installed correctly per instructions. There is a 2 gap on the crank side, and a 1 1/2 gap on the idler end. 4 Housing box: Fabric is 2 narrower than the end caps of the box. Normal wear and tear is not covered. They do a good job of blocking the winds and sunlight. If after going through trouble shooting steps, Tech Support tells you you need a replacement motor, let us know. Please see our slide show on the Products Page that shows how carefully and meticulously our shades are manufactured and shipped. Let us take the deduction for fit. Super easy to install and great customer service. Commercial applications carry a five year warranty on both fabric and moving parts. EzyShade sunshades all include a convenient storage pouch, a bonus non-slip sticky dashboard mat, and a clear instruction sheet for easy folding and storing of your new sunshades. If you are not satisfied and or require additional assistance you may write to VP Operations Manager, OEM Shades, Inc. 700 First Avenue, Ford City, PA 16226. There is no gap. Shades should be lowered during calm conditions so the zippers dont bind. 8. OEMs obligations with respect to the express warranties and remedies contained herein are conditioned on the following: Product which is less than the minimum or more than the maximum size as set forth by North Solar Screen LLC website. Because they absorb the solar radiation before it passes through and needs to be reflected out, they keep the interior much cooler. The Symphony double honeycomb fabric is easy to care for. The shades have cut down on the heat and we can still enjoy the fabulous views. Measure the end to center post and center to center post widths at the top, middle, and bottom. An Advisory Board, made up of indoor air quality, public health and green design experts reviews the GREENGUARD Certification program and assures its acceptance. As I told you and you will see, the improvementis remarkable. When damp, raise shade tightly to recrisp pleats. You can roll your shades UP when it is windy, but NOT DOWN! Do NOT leave shades down unattended in winds 50mph or higher. Vinyl shades should not be folded and stored for an extended period of time when damp or wet. When it is rolled up, it is hardly noticeable. Measure width of the outside of the post to the outside of the post at the top, middle, and bottom (A). warrants that its window treatments will be free from defects in materials and workmanship for as long as the original residential purchaser owns the product, provided that the product was installed properly and in accordance with the installation instructions. We love the shades!., Dear Debby, Measure the height (B) If not ordering the shade to drop all the way down, let us know. Damage caused by improper installation or installing in ways that are against ourrecommendations.

Housing box, crank: Fabric is 3 3/4 narrower than the housing box. All shades are thoroughly inspected before they are carefully packaged to ensure they are pristine. Color Disclaimer for All Shades: We always recommend that you received samples before ordering your shades. North Solar Screen, LLC. They have also been certified to meet or exceed the stricter emission guidelines for GREENGUARD Children and Schools. Do this on small surfaces to ensure shade is completely dry before re-rolling back around the tube, otherwise permanent marking of the film surface may occur. If commercial spot cleaners are used, they must first be tested and allowed to dry on an inconspicuous area to ensure compatibility. Housing box, motor or crank, with magnetic cable lock: The fabric is 4 narrower than the housing box. Now we can use it all day all year.. Standard (Medium) Size. lubricants as these will cause dirt to build up and affect the way the zipper operates. All moving parts, such as cords, will eventually wear out and fabric may fray. Carla, Max (Large) Size, EzyShade Windshield Sun Shade + Extra Item.

Carla, Karen, and the rest of the gang at North Solar Screen are true experts and they really mean it when they say, The customer comes first. I highly recommend this company. Housing box, crank, cables with L brackets or turnbuckles: Fabric is 3 1/2 narrower than the housing box. Therefore rips, tears, or cuts in the fabric were either caused by the shipping company, opening the boxes with knives or scissors, or happened during installation. The limited lifetime warranty is extended to the original residential purchaser only, or for the original purchaser of shades installed in commercial, institutional, or multi-tenant facilities in the original window for which it was installed. is found to be defective in materials or workmanship, we will, at our discretion, repair, replace or refund the cost of a product which fails to conform to this limited warranty. Please do not return shades unless we request it. Freight is not covered. If shipping damage exception number is obtained from carrier, all damaged/missing parts are replaced free of charge if reported within 30 business days of delivery. We may require you to speak to factory personnel for assistance troubleshooting to determine what parts need replacing or if the product needs to be remade. Due to monitor and/or video card differences, subtle variations in color and surface texture may not be fully revealed. Avoid rubbing too hard. Clear vinyl should be cleaned regularly to remove dirt. Look for electronic anti-static sprays such as 3M and Endust for Electronics, available at home improvement centers, hardware stores and cleaning supply companies. If the Simplicity product fails within this 5 year period, we will repair or replace it free of charge. This shall be your sole remedy under this limited warranty. Watch the shades when you are operating them. Avoid rubbing too hard. Vela GreenScreen, E Screen, M Screen, SilverScreen Heat Reflecting, PVC Free Supreme Polyester Blackout, The Insulator Symphony, Symphony Light Filtering, Phifer 2360, Phifer 2390 and Phifer 2410 solar shades have been certified by GREENGUARD. Our patio is usable in the afternoon now. They blend nicely with the dcor of the porch. Damage to plastic hand brace handles from being left out in the sun or hanging on the shade.

The screens arrived yesterday undamaged and I installed them today. We will warranty batteries for up to 3 months from date of purchase; batteries are not covered by the 5 year warranty. Just wanted to let you know we received and installed our solar screen and it looks great. Mounting one shade to go across multiple openings overlapping central posts can cause wear to fabric when high winds can force the fabric against the posts and this wear is not covered by warranty. Apply gently to avoid scratching the surface. considers these things as normal wear and tear and residential applications carry a 5 year limited warranty. BEST FIT. There is a 1/41/8 gap between the fabric itself and the channel. or its licensed fabricators or distributors be liable for incidental or consequential damages, or for any other damage, loss or expense, cost or fee associated with such damage. In some states, exclusions for incidental or consequential damages are not allowable.