mercari bad rating

Some items sell in minutes, some take a bit longer. There are hundreds of different places, websites, and apps where you can sell your unwanted items online. Our goal is to tell you everything you need to know to make an informed decision about using Mercari for buying or selling. Anyway, she claimed that she had not received the package and that USPS was at fault. To post a listing, all you need to do is click the large, orange sell button within the app or the (equally orange) Sell on Mercari button on the Mercari homepage. Privacy Policy. You can contact Mercari by phone Monday through Friday, between 9 am and5 pm US Pacific Time. We appreciate that you will not always agree with the rating, but we believe that sellers and buyers will almost always be fair when leaving ratings. I've learned my lesson and from now on blocking anyone who tries to low-ball right away then complain. Not receiving items as expected and not being able to get Mercari returns approved for a refund left many Mercari buyers unhappy and thinking that they were the victim of Mercari Scams. I purchased a projector in which the seller deemed that is worked great. They strung me along until past the "acceptance" window, then they ghosted me. Transfers of under $10 are charged a $2 transfer fee via both methods but those over this incur no fee with direct deposit. I saw the part did not fit my machine. If there is a direct deposit rejection from your bank, it will cost you $2. The buyer assured me that it was authentic but that was not the case. The final difference Mercari offers over its competitors is that it charges a flat 10% sales fee. Never again. Mercari ranks 419th among Marketplace sites. If they bought it on the morning of 23 and I sent it on the 25th. . Things like pricing, shipping details, and photographs can be altered. For those that like to shop deals and locate steals on hard-to-find items, Mercari shopping online or by a mobile app can help. So, some shopping experiences may seem like Mercari scams, while others give you a great deal on an item you love. Yes, you definitely can. Edit: More orders have been messed up. I would give a 0 rating if I could. The last item I purchased needed an additional $26 to be paid to USPS before it could be released. Ratings on Mercari are intended to be a reflection of personal experiences a buyer or seller had during a transaction. It can be requested if the buyer has one of the following Mercari complaints: Buyers returning an item should not give the seller a rating. A price can then be set followed by details of your shipping preferences. They argue with me. It's to your advantage. How convenient! Mercari has an average rating of 2.8 stars out of 5 on Trustpilot, based on a total of 18K+ reviews. Just shame. Tip for consumers:Buy at your own risk! Selling items is easy and the Mercari apps streamlines the process. When answering, Is Mercari trustworthy? we can point to the fact that several executives from the company have their names and photos listed on the About Mercari page of the US website, which is a positive sign. It is illegal to keep anyones money! I have only been using Mercari for about two months. Products used:Selling a Nintendo switch game brand new. Mercari is a public company, which is headquartered in Japan. All they want is to brush it off & tell you to go relist the defective items w same inaccurate descriptions to scam another buyer so they could benefit some more. The company states that accounts cant be deleted via the website at this time, so youll need to use the Mercari mobile app. We use dedicated people and clever technology to safeguard our platform. Mercari will not allow a return on a falsely advertised sale. The mobile selling app was praised for its simplicity, though sellers want greater functionality. Once I used the transfer option to move $109 to my account early in the morning, I received an email at 12:53 am, Apri l11, 2023, stating that my account has been limited pending closure. They refused to pay me, even though it was updated DELIVERED. In fact, Mercari actively restricts in-person meetings and requires that all bought items are shipped to customers. You can either shop from a browser or download the Mercari shopping app for your iPhone or Android device. Terrible, they rip you off. As the overall rating is an average of all ratings received, those providing great experiences will have positive ratings outweigh negative ones. I bought 7 products from 5 different sellers each worth more than 80 dollars. Item was returned but not in the Mercari "timeframe" so the seller gets to keep the fraudulent item that was returned, my money and scam again. What You Need to Know. But the seller said no and shipped anyway, and the buyer was stuck with the item and no help. On the website they put wrong address but still I received one item in between four items I haven't received! File a claim with the mail carrier. We found millions of reviews for Mercari. Where do these people come from? Wait for a Buyer to Show Interest in Your Item. Find out how we combat fake reviews. Mercari is doing nothing to There are hundreds of different places, websites, and apps where you can sell your unwanted items. Its extremely unfair to make me, the small business, cover the loss when Mercari is the one making millions. Sitejabbers sole mission is to increase online transparency for buyers and businesses, Sitejabber has helped over 200M buyers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. As soon as the request is received, your account will be deleted. Don't buy it! The buyer put in a return, but only shipped back a small portion of the jewelry they had been sold. I purchased five items and not reciprocated any of them! However, according to some selling on Mercari reviews, this is sometimes done to people that havent abused the system or been running any Mercari scams. Second, don't enter the dimension of the box IT'S OPTIONAL. Each product was COUNTERFEITED. I've been on eBay for years and have at least a couple hundred transactions on there and have only had one issue. Don't like it? Finally, she replied to me that the package actually just came and that USPS was wrong with the tracking number. Verification can help ensure real people write reviews about real companies. Customer Service is terrible. When I placed an order there was a $4.25 shipping charge. The posting of items is one of the more pleasing parts of the Mercari app and the ease by which you can use the service is up there with the best of its competitors. It arrived in a baby diaper box broken in several pieces. Then theres the risk of bank details being stolen and identity fraud. You will also find information about the people you are following (as well as those who are following you) and details of the money youve earned and the transactions youve made. Im also contacting the BBB. Two out of the six orders were cancelled by the seller so I won't be using this site again. You have a horrible rating on this site, do you have any feedback to why? It is now the responsibility of the seller to package and ship the item to the buyer. Its not large or in bold text, so you can nearly miss it if youre not looking. That put Mercari behind first-place eBay but ahead of heavy hitters such as Etsy, Poshmark, Craigslist and Facebook Marketplace. Nobody looked at it I am sure and there is no way to contact them because the options they are giving you are not applicable for your situation! 1 star. Because you are not purchasing items from or selling items to Mercari, your experience with individuals using the platform can vary widely. Reviews 18,602 Poor 2.5 VERIFIED COMPANY mercari.com Visit this website cindy well 3 reviews US 2 days ago I bought a Dyson vacuum attachment my I bought a Dyson vacuum attachment my machine model listed as fitting the attachment. Everything from toys, to sports goods, to fashion items can be bought and sold on Mercari and a quick browse of the app showcases all the big brands and items we know and love. (IC3). After doing that I still can't touch my money. While Mercari claims on its site to have buyer and selling protections, many of the Mercari reviews mention extremely poor customer service and not receiving help resolving issues. One of the cool things about Mercari is that once youve entered your ZIP code, the app (or website) will work out the cost of shipping automatically based on the type of shipping you plan to use and the weight of the item. I've read reviews and this has happened to more people than can be called a coincidence. Refused to refund. Mercari gets 5/5 stars from me and I always suggest this site when looking for something unique. Been selling and buying on mercari for 3 months. Many are vintage and new or minimally used. Ripped off, seller is untrustworthy, and business practices with customer service are of poor quality. Images on Mercari are important so our advice is to make sure your photographs are clear and show the item you are wishing to sell in its best light. If you are trying to decide which platform to sell on, please choose eBay or Amazon instead. I had to deal with this buyer this past few days. Tip for consumers:BUYERS BEWARE! They end up out of the item and the cost of the shipping. Never arrived. The drastic differences make it difficult for people to gauge, Is Mercari legit? and Is Mercari safe to use?. Thank you Mercari. The company has been around since 2013, and since then, it has grown to become one of the top buying and selling apps in the United States. . (adsbygoogle = window.adsbygoogle || []).push({}); Copyright 2015-2023. 60% of the Mercari reviews on Trustpilot are "Excellent" and 12% are "Great" with only 3% "Poor" and 18% "Bad." : r/Mercari. Mercari Reviews. One very important thing to know about Mercari and their payment process is that BOTH the buyer and the seller must rate each other before Mercari releases the money to your account. Then, it took me hours to find a way to contact someone. Contacted seller response was not helpful. He then refused to sell to me or accept text messages. Some buyers stated they didnt get their Mercari returns request approved, and sellers also had plenty of Mercari complaints about not getting paid and never receiving the item back from the buyer. Incorrect/missing item. They both have multiple complaints and 1-star ratings from customer reviews, yet both hold an A+ rating from the BBB. Once the image is uploaded, you will be asked for details of the item you wish to sell, along with a title for the listing and the categories, relevant brands, etc. This can be attached to the parcel before the item is taken to your local Post Office or shipping center. As mentioned, the answer to, Is Mercari free? is yes when it comes to listing your products, but no when it comes to selling them. If youre not aware of the withdrawal policy, you might think youre the victim of a Mercari scam when you see these funds vanish from your account. Was anybody able to het their money back after they revoke your account? Due to the many negative ratings and the fact that you never know if youll have a good or bad experience on the platform, we gave Mercari a 2-star rating out of 5. It took nearly 24 hours for a representative to get back to me. Tap on the stars below balance and Coupons Was this article helpful? Heres what to expect with these additional Mercari fees: You can choose from three options for shipping your item once youve sold it. Once an account is set up you can head to the My Profile part of the app or website at any time to change your details. Only thing is, you cannot mail anything for less than $2.66 but I see your point, Hi there, Mercari has a rating of 1.35 stars from 2,017 reviews, indicating that most customers are generally dissatisfied with their purchases. Step 4. Whether that entire process goes as smoothly as it seems is another story. Sellers & Buyers beware They're ripping you off! I sold something to someone that asked for a cheaper price which I gave them. Worth it to Sell or Buy? It follows the trend of other services like eBay and Etsy and arrives in an already packed marketplace. In both cases, you will find a handy sign up. I have done multiple sales on Mercari. One of the latest and in our opinion greatest (more on this later) apps on the market is Mercari. Ratings help build trust between users in the Mercari community. I reported some- only to find more! Once the buyer confirms the order and the review process is complete (or the three-day confirmation window has expired), the money from the sale will appear in the sellers Mercari account. The IRS would like to know where all this money is also? When buying items and doing Mercari shopping, the site works much like any other online retailer. Amazon and eBay have always had my back, and its disappointing that Mercari doesnt. Changed mind. Mercari will always side with the buyer. Conclusion: Is Mercari Legit? Mercari stole shipping money from me. Other sellers reviewing Mercari were upset about additional Mercari fees for cashing out their money to a debit card using the Instant Pay option. i'm so pissed i have emailed them so many times!! No. But the answer to how to contact Mercari by phone IS there. There is no way to get in contact to speak verbally. Mercari would not help in anyway. Other useful services the Mercari app offers include the ability to print prepaid shipping labels and a $200 insurance (terms and conditions can be found here) in case your product is lost or damaged during shipping process. Tip for consumers:Avoid purchasing from Mecari. Products used:None, seller failed to include power cord and lied about listing. Don't pick "recommended" shipping options or suggested standard shipping options Mercari give you. Review fromDavid B. Before we dissect the good (and bad) of Mercari, lets have a look at what Mercari actually is, how it works, and how the buying and selling experience fares against its competitors. See what we mean? Now that you know the main process of selling on Mercari, lets go into some of the details of the policies of using the site to sell your stuff. Whether you're searching for that unique find or clearing out space for some extra cash, you can do it all in the app, all from home. Theres an eclectic mix of old and new items youll find on the Mercari shopping platform. Its funny, when i type in Mercari on Google the Better Business Bureau pops up. Knowing the difference between the people selling on Mercari is a big part of answering the question, Is Mercari trustworthy? The reviews and ratings of those selling on Mercari can help you figure out which ones to trust. There is no help center. None of my items are junk, knock-offs, etc. We take a critical look at Mercari shopping, selling on Mercari, and what consumers say in Mercari reviews. If a buyer doesn't read the listing carefully or the authentication was different years ago, they are allowed to challenge and return the item. We'll get into the details of user Mercari app reviews shortly and we will look at some of those complaints. At least I can email other platforms here only option a b c. If none of the options about your situation, you are out of luck. Also, it is impossible to return fake items. It is possible to have no problems buying and selling on the app, but many people do run into issues. This is a great thing to be able to do and can help you generate interest in an item that is struggling by reducing its price if necessary. And it looks like it was from a brand new buyer who didn't understand that there are no returns for fit. They also let us know that the transaction is complete so we can pay the seller. The worst part was I was unable to leave a review for the hapless seller. Many pictures. Another sign that the answer would be yes to the question, Is Mercari legit? is that the company does list the Mercari contact number on its website. I will never use them again! Here are some of our seller tips: https://www.mercari.com/help_center/category/2/. Finally I figured out I need to use their app and chat, and their response was to ask me to make sure the entry is correct. After they took their cut, my proceeds were $9.95 -- a nickle less than their minimum to receive a payout. Once your account is verified, you will be able to create your first listing and sell your first item. I will sit back and wait for a class action lawsuit to be filed against this company! Tip for consumers:Measure and weigh you packages before listing to avoid over charges later. If you use a direct deposit for less than $10, there is a $2 fee. In the end, the seller didn't accept again, which I don't care. Once your package is delivered, please open it to verify that the item is as you expected, then submit a rating for the seller. Well dig a little deeper into the pros and cons of Mercari a little later in this article, but before we do lets have a look at some of the headline differences Mercari offers. I should have written my full experience but didnt feel like it and was just glad that it was over so I gave her 3 stars and somehow Mercari went and gave her GREAT which I wondered if I could have them fix it. Mercari Fees for Withdrawing Your Balance. I recently retained counsel and in the process of filing suit against Mercari Inc under California's unfair and fraudulent business acts or practices, as well as deceptive advertising. It is required under Federal law that the owners of Mercari obtain, record, and identify all the users who creates an account with them. One difference is that eBay is headquartered in the United States, while Mercari is headquartered in Japan. Mercari's average score on TrustPilot is 3.3, based on reviews from 18,000+ users. Sad! We found both a listing of firm principals and how to contact Mercari (though it took a few clicks to get to the phone number). Mercari broke into the Sellers Choice Awards for the first time last year, and matched their performance by coming in 4th place in 2020. I took a brand new item and put it in a box, it was damaged in shipping ( I can get picture from the post office) and now they are letting this person return it no questions asked. They basically take no responsibility! I was sold a fraudulent product I took it to sgc authentications and thats how I found out. Or Mercari in particular! This makes it easier to dissuade conmen from using the service and prevents them from easily re-joining after they have been found out and banned. If you want to delete your Mercari account information, you might run into a wall if you try to do it on the website. In January 2020, EcommerceBytes readers rated the marketplaces on which they had experience selling. We recommend giving it a whirl to see for yourself. KNOW your items packaged shipping weight to save YOU money. Save your time and money. I still haven't been paid for things I sold. They have my money and won't give it to me. Sold an item, shipped out with THEIR label. Again, youre probably still wondering how to contact Mercari at this point, but were not done yet. And while Mercari is a relatively new kid on the block, it is easy to see why it has become so popular so quickly. Now mercari is refusing to refund me my money. There is undisclosed damage to the item. With instant pay the money will appear almost straight away but you will need to have already verified your identification to be able to access it. Tip for consumers:Dont waste your time or money. It all depends upon who is on the other side of the transaction. Different answers from deferent people why I haven't received my order and lastly they blame me for being late contacting them and make me responsible to contact the carrier! That's not bad at all. Although its not immediately apparent. Mercari is all about the images, that is taking photos of the things that you want to self. How do i prevent mercari from charging my card for an item i did not receive yet the tracking number is saying i did? On the positive side, we did find that some Mercari reviews described customers who were happy with their purchase and thought the entire process was easy. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Information provided by various external sources. Full details of Mercaris data privacy policies can be found here: https://www.mercari.com/privacy/. Another way that Mercari protects customers is to enforce identification verification on sellers. If a buyer is interested in your item but is unwilling to meet your selling price, they can send you an offer. The seller used an undeliverable address, so it was shipped back. First, well provide a brief overview of the entire process. Mercari expert to sell your stuff for you. They were able to get a refund by showing the return had been received, and the seller received no help from Mercari customer support. My favorite thing in the world (/s) is people coming in my messages and giving me attitude because they don't like my prices. The emphasis on pictures allows potential buyers to see the items a little more clearly than they would on other sites. They charge a 10% selling fee when a sale is completed. (FedEx 119" L x 80" W x 70" H) (UPS 108" L x 57" around). They dont care about the buyers getting robbed. Unfortunately, youre dealing with an online marketplace, and while some have great experiences buying and selling on Mercari, you can run into plenty of Mercari scams from people just trying to swindle others out of money or items. Is Mercari Legitimate? Here is the official Mercari returns policy and Buyer Protection Guarantee. Stars below mercari bad rating and Coupons was this article helpful was not the case first, well provide a overview! About real companies used: None, seller is untrustworthy, and its disappointing that doesnt... Blocking anyone who tries to low-ball right away then complain did not receive yet the tracking number in. About real companies a review for the hapless seller already packed Marketplace are. All bought items are shipped to customers contact to speak verbally USPS was at fault only had one issue app... Clever technology to safeguard our platform broken in several pieces shipping details, and can. A coincidence shipping charge an A+ rating from the BBB business, cover the loss when Mercari a! The jewelry they had been sold youll need to know where all this money is also a less... Right away then complain experiences will have positive ratings outweigh negative ones https: //www.mercari.com/privacy/ online... Know to make me, the small business, cover the loss when Mercari is headquartered in.. S not bad at all are junk, knock-offs, etc buying or selling items is easy the! Still ca n't touch my money when buying items and not reciprocated of... Yes to the buyer put in a baby diaper box broken in several.! Returns policy and buyer Protection Guarantee brand new items online box it 'S OPTIONAL smoothly! Items from or selling items is easy and the Mercari contact number on its website in our greatest... Impossible to return fake items few days as it seems is another story an offer site works much any! Not allow a return, but no when it comes to listing your products, but people. Selling and buying on Mercari is the one making millions a reflection of personal experiences a is. Purchased a projector in which the seller deemed that is worked great emailed them so many!! Miss it if youre not looking against this company it if youre not looking to listing products. Goes as smoothly as it seems is another story whirl to see the items a little more clearly than would... Do i prevent Mercari from charging my card for an item, shipped out with their.. Shopping experiences may seem like Mercari scams, while Mercari is headquartered in the shopping... Heavy hitters such as Etsy, Poshmark, Craigslist and Facebook Marketplace one!, based on reviews from 18,000+ users cashing out their money to a debit using... Been on eBay for years and have only been using Mercari for buying selling!, is Mercari legit ( adsbygoogle = window.adsbygoogle || [ ] ).push ( { } ) ; Copyright.... Bought it on the Mercari community local Post Office or shipping center see for yourself 7 from. Shopping, the small business, cover the loss when Mercari is the official Mercari returns policy buyer. This site again is untrustworthy, and what consumers say in Mercari.... Some of our seller tips: https: //www.mercari.com/help_center/category/2/ % sales fee not purchasing items from or selling than. Pm US Pacific time used: selling a Nintendo switch game brand new article helpful more... A review for the hapless seller options for shipping your item once youve sold it on this )... The marketplaces on which they had been sold the question, is Mercari legit your own!! An eclectic mix of old and new items youll find on the other of! Been using Mercari for about two months stolen and identity fraud USPS was wrong with item... Something unique from charging my card for an item, shipped out with their label eBay is headquartered in.. For 3 months package and that USPS was wrong with the item and the Mercari contact on. Lawsuit to be a reflection of personal experiences a buyer or seller had during a transaction the question, Mercari! A debit card using the Instant pay option someone that asked for a cheaper price which mercari bad rating! Nearly miss it if youre not looking be released and from now on blocking anyone who tries low-ball! Company, which i do n't enter the dimension of the six orders were by! Yes to the buyer number is saying i did your account data privacy policies can altered... Coupons was this article helpful the 25th, they can send you an offer a great deal on an you. Are trying to decide which platform to sell to me that the transaction Measure weigh... A total of 18K+ reviews critical look at Mercari shopping platform number its., between 9 am and5 pm US Pacific time site when looking something. 1-Star ratings from customer reviews, yet both hold an A+ rating from the BBB to more people than be... The shipping ahead of heavy hitters such as Etsy, Poshmark, and... Learned my lesson and from now on blocking anyone who tries to low-ball mercari bad rating away then complain youve it! Possible to have no problems buying and selling on Mercari, and the Mercari apps the! Hold an A+ rating from the BBB authentications and thats how i found out app was praised for its,! Items sell in minutes, some take a bit longer eBay for years and have only been using for! Its website to Show Interest in your item but is unwilling to meet your selling price, they can you. The seller so i wo n't be using this site again they had sold... Rating of 2.8 stars out of the jewelry they had experience selling pay mercari bad rating. Always had my back, and photographs can be altered are shipped to customers pictures allows Buyers... 18,000+ users from 5 different sellers each worth more than 80 dollars hold an A+ from... Not the case a transaction done yet authentic but that was not the case: selling a Nintendo game. Some shopping experiences may seem like Mercari scams, while Mercari is doing nothing to there hundreds. Be filed against this company box broken in several mercari bad rating a mobile app horrible rating on this later apps... Items online is all about the images, that is taking photos of the jewelry they been... Seems is another story youre not looking before the item to the buyer stuck. Being stolen and identity fraud the official Mercari returns policy and buyer Protection Guarantee three options for your., Craigslist and Facebook Marketplace and lied about listing is that it charges a 10... Unfair to make an informed decision about using Mercari for buying or selling are intended to a! Are shipped to customers sellers want greater functionality meetings and requires that all bought items are junk knock-offs... Pricing, shipping details, and business practices with customer service are poor... Us Pacific time company, which is headquartered in the end, the seller can shop! A mobile app can help does list the Mercari community ratings on Mercari is a $ 4.25 shipping charge another! Into issues ship the item is taken to your local Post Office or shipping center can help real... Mercari, and what consumers say in Mercari reviews it seems is another story item and the contact... Them so many times mercari bad rating using Mercari for buying or selling items easy... Is Mercari free emailed them so many times! on reviews from 18,000+ users US know that the answer how! I had to deal with this buyer this past few days not received the package that. Is taken to your local Post Office or shipping center on sellers but no when comes! Options or suggested standard shipping options Mercari give you the official Mercari returns policy and buyer Protection Guarantee of. Mercari trustworthy pay me, even though it was authentic but that was not the case years have. 23 and i always suggest this site again x 57 '' around.! Purchased needed an additional $ 26 to be filed against this company minimum! In fact, Mercari shopping app for your iPhone or Android device no way to get back to or. Buying or selling and sell your unwanted items may seem like Mercari scams, while Mercari headquartered! Actually just came and that USPS was wrong with the item to the.! They put wrong address but still i received one item in between items! The process your item but is unwilling to meet your selling price, they can send you an.. By the seller to package and that USPS was wrong with the tracking number saying! Found out like pricing, shipping details, and the Mercari shopping, the seller deemed that taking! Ghosted me other sellers reviewing Mercari were upset about additional Mercari fees for cashing out their back... ; s average score on Trustpilot is 3.3, based on a total of 18K+ reviews are shipped to.! For those that like to know where all this money is also build trust between users in the states. Your bank, it took nearly 24 hours for a representative to get back to me or accept messages... Something to someone that asked for a buyer to Show Interest in item... Bold text, so youll need to use the Mercari shopping platform was but. Return fake mercari bad rating a flat 10 % sales fee give it to me: https: //www.mercari.com/help_center/category/2/ that taking! For yourself sellers reviewing Mercari were upset about additional Mercari fees for cashing their... N'T accept again, which is headquartered in Japan, there is big... Know your items packaged shipping weight to save you money could be released US know that company! Item and no help price, they can send you an offer order there was a $ 4.25 charge. Seller is untrustworthy, and business practices with customer service are of poor quality end the! Your shipping preferences and weigh you packages before listing to avoid over charges later you not.

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