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It's how they say it. Youll find it helpful if that person is also keen on developing their listening skills. And lets make listening fashionable. Listen With Empathy,. How effectively did you understand your partners descriptions of their picture? Discuss anything else that impacted you both. How well did everyone manage to interpret the feelings behind each others cues? For example, if the first person says banana, the second person might say yellow. If you've heard these questions before, you may do better on the quiz than the average person. If you know this test please do not reveal the answers to others. Team members will have to listen intently to these snippets in order to guess the TV show. Thats not just a clich; Our employees usually have the deepest knowledge of our products, services, and customers. Each technique is listed with an example and an explanation of the use. The group will also discuss how those strategies could be used in real-life situations that theyve experienced. Possible imagined response: Interesting! begin shifting your internal dialogue (aka self-talk) from focusing on yourself and what you want to say next, to focusing on the speaker and trying to understand what they are saying. Individuals are paired off with one person as the listener and one as the storyteller. This case study was examining soft skills among computer science students and to see if active listening could come across in instant message conversations. But while listening, were actively seeking to understand the speakers perspective on the discussion topic. For counselors in training, it is important to practice active listening with a partner. For example, a vegan/vegetarian/meat-eater, an environmentalist, a liberal/conservative/socialist, a pro-abortion/pro-life campaigner, etc. Over time, this reflection process will help heighten your awareness of emotions to the point that you can automatically manage and harness them as they surface in order to listen more effectively. What are some things you want to accomplish before you die? To achieve this balance, start by actively . Although the students showed skepticism that it would work, they found that all the skills worked well, even online. This awareness will help you to harness emotions to your advantage during discussions. Active listening requires true feelings of respect toward the individual speaking. Shoot us a line. This activity can be adapted for personal listening development by intentionally using 'The 3 Whys' in your real-life discussions and then briefly reflecting on each discussion in private using the 'Follow-Up' questions below as reflection prompts. Typically, we dont freely share our internal beliefs with others. I always want to be a good listener. How are you feeling about the fight today?, Closed question: Stay focused on getting to know this person better. Rather than worrying about finding engaging trivia questions, allow Water Cooler Trivia to do the heavy lifting for you. Girl: Dad, I'm bored today. Just take a couple of minutes to identify what triggered any strong emotions, and to think of how you could have harnessed them. Let's Make A Story If you want to be a good storyteller, first, you need to have good listening skills because when you tell stories to others, you need to have listening power to hear how people are responding to them. A conversation of this kind can be quite absorbing. So every time I open the email and and the icon of Positive psychology was on I just deleted. Your submission has been received! Oh, and once your team is finished, we'll even grade the results. In R. G. Newman, M. A. Danziger, & M. Cohen (Eds. It could be a weekly meeting with a work colleague, the daily family time around the dinner table, or a mid-week lunch catch-up with a friend. Scale Fast Remember, your friend just told you about a terrible fight that she had with her husband, and she is upset. One person whispers a message to another person, who then whispers it to the next person, and so on. 5. Through active listening, we can enhance our understanding of other people's perspectives (Drollinger et al., 2006). These interactive exercises will get you practicing your active listening skills in a range of scenarios. 4. You can see that the open questions invite conversation and show compassion, whereas the closed questions seem more like information gathering. Why? This process will train you to automatically de-escalate and harness your emotions in the height of a conversation. Participants must follow instructions on how to draw something without asking any questions. Dont use this conversation as an opportunity to argue them towards your convictions. When working with other people such as in a project team, the quality of the final product, service, or deliverable is highly dependent on the quality of the teams listening to each other. Theyll easily spot what youre up to and youll destroy any trust that you might currently enjoy with them. This group Active Listening game is designed to practice using Active Listening questions that reduce misunderstandings during discussions. Ensure that Participant 2 does not see it. 25-49 = Listening isn't one of your strong points. Here is an excellent activity to practice mindful listening in a group. If you are a teacher of adult students, you can use games to great effect in your lessons. Take a couple of minutes to imagine yourself doing that action. This game is played in pairs or small groups. Well, I don't know. It only takes three iterations to uncover some very personal beliefs. Built with love in the Netherlands. Using empathy as a smokescreen for evangelism is manipulative and deceitful. For example, Gee! While it is possible to learn it simply by reading, its always helpful to see it in action and practice with other people. What would be your perfect weekend? Get started with a free four-week trial today! But how we respond to them determines our effectiveness at listening and ultimately our ability to influence the direction of the dialogue and to decide the outcome as it relates to us. Developing cognitive empathy with our conversation partner benefits our discussions in four major ways: Its easy to develop cognitive empathy. This Active Listening activity is structured as a personal listening development activity. This reflects the principle of genuineness. When we do this, listening can become a bit of an afterthought. Misunderstandings can strain relationships, and result in costly rework. There are three main components of successful active listening (Rogers & Farson, 1987): Psychologists Carl Rogers and Richard Farson (1987) are responsible for defining the concept of active listening. Rogers, C., Farson, R. E., "Active Listening", Gordon Training Inc., www.gordontraining.com/free-workplace-articles/active-listening/, Extract from 1957 article. Here are some tips to help make your conversation productive: After having that conversation, come back to this Active Listening activity. After the story is finished, each listener then tells the story to the next person in the chain. Can You Hear Me Now? Listening Riddles - Answer Key 1. If you opened a business, what kind of business would it be? Was this still on the same day?, Then your manager approached you. A facial expression that conveys an emotion. Active listening is a tool that fosters and supports these principles. One partner shares a story of something emotional that happened, and the listener will practice the following techniques: Its important to check in with your partner after youve reflected to be sure that its accurate. The groups then come back together to discuss the findings using suggested follow-up questions below. Have the participants read the list of non-verbal cues and each person secretly decide on the cue that best describes their feeling towards their groups topic. They are hidden inside the speaker. During which stage of active listening should you consider your own energy? ). For more information about how to listen actively, see The GLS Project article, Active Listening How To 5 Easy Steps to Your Best Conversation Yet, For more information on cognitive empathy, including how it differs from emotional empathy, see The GLS Project article Want to Avoid Poor Discussions? 3. News, Copyright 2023 TechCXO | All Rights Reserved |, cultivating effective teams through listening, Navigating the Complexities of Mergers & Acquisitions with Fractional Executives. 5. If their original conversation starter is too personal, then allow them to choose a different one. After everyone in the group has acted out their non-verbal cue, the group should compare notes as to how accurately they managed to interpret each others cues. Dont interrupt or try to share your beliefs. This may manifest as diverting the conversation away, logically arguing, or even reassuring. Share what it felt like to not be able to ask questions when you heard something that needed clarifying or heard something you wanted to know more about. Restate wrong interpretations to force further explanation. Click on the tiles below to jump down to the instructions for each of the Active Listening games. Listen and Repeat. Objectives and step-by-step instructions for the game, exercise or activity. Next, you will spend time reflecting on how listening first would benefit your relationship with that person. This game requires good listening skills to identify the sound and come up with the correct answer. Clients This is called Active Listening. 3. Take a list of conversation starters (see the resource below) just in case the speakers mind goes blank. A few active listening games for the workplace can send the wall crashing down and open up the ears of co-workers. I came to this school on 2020 just before my country declared covid-19 zone. However, this is an opportunity to learn more about our discussion partner and their differing perspective. Finish up with thanking them for being so open and for allowing you to get to know them a bit better. A study of the effects of active listening on listening attitudes of middle managers. Okay. When practicing active listening, practitioners should also self-monitor for judgments that might come up while the person is speaking. Customizable, super-flexible, self-serve trivia events. Head over to, This exercise was originally published in the article '7 Unique Active Listening Games, Exercises and Activities for Adults' by Andrew G. Ward, at. Active listening is the foundation of team communication. In working to create a therapeutic alliance, nonverbal communication is key. Mime It Out The Mime It Out activity is a great choice of active listening activities for adults. What Active Listening techniques went well? Often, while we are listening, we are thinking of how we will respond. It is a group activity for practising the Active Listening technique called The 3 Whys.. I want to continue to read positive psychology, that I can be a good listener and leave aside my judgements, my responses and attend to the other. This worksheet offers a five-step process to improve your communication skills with another person. What is the strangest dream you have ever had? answer choices. Each person must secretly decide on the cue that best describes their feeling towards their groups topic. For example: Emotion - Offense. One person starts by saying a word, then the other person must say a word in response that is associated with the first word. Active listening. Use the discussion points below. It can be adapted for training workshops by splitting participants into pairs. Regularly, people express views and ideas during discussions that are different to ours. Narrate some basic instructions about animal characters and what they are doing. When you see how far our trivia pros go to put together amazing questions, you'll know why. One person is blindfolded while the others guide them through the area. After the story is finished, each listener then tells the story to the next person in the chain. Here are some targeted questions that you could ask: How do you live out your convictions day-to-day? Find a place free of distractions and sit down with a notepad and pen. LISTEN & LEARN Quizzes. What could we do to better understand non-verbal cues that we observe? How did you cope with the distraction? To have a rich and substantial discussion they should hold strongly to this belief. Reflect (describe) what youre observing and then ask an open-ended question. There is space to write what worked well, what was difficult, and how to better incorporate unused techniques. How much does language affect our thinking? We hope you enjoyed reading this article. The key to adequately understanding our discussion partners total message (the literal content and their underlying feelings) is to ask targeted Active Listening questions about both the content and the non-verbal cues that were observing. Powerful questions stimulate curiosity in the listener and encourage conversation. Stay with the flow of sounds for as long as you can. When team members actively listen, they acquire and process information. He was once in a Bruce Springsteen cover band called F Street Band. Were you distracted by the other pairs and if so how? Follow-up question: What kinds of clarifying questions did you ask? And most of them can also be printed on paper to be done offline, perhaps as . Once you've selected the trivia schedule and categories, we'll fire across some original trivia questions via email, Slack, or Microsoft Teams. The worksheet invites the practitioner to listen to a five-minute segment of their session and see how often they were using these nonverbal cues. Participants collaborate in between turns to improve their reproduction of the drawings - collaboration is vital for excelling in this game. One participant will ask their activity partner a conversation starter question and then respond to their answer using The 3 Whys. The other participant will take the role of genuinely responding to those Why questions. A third barrier is avoiding what the person is sharing. Is anyone comfortable sharing about a time when they misinterpreted a non-verbal cue? This continues until everyone has had a chance to listen and repeat the story. Give each group one conversation topic and a copy of the list of non-verbal cues. Finance However, suppressing and denying our emotional responses isnt the answer either. Take slow deep breaths through your nose until you can let go of that emotion and can start thinking how to respond productively. Initiate the discussion by asking something like, Hey [Joe, Joline], I was wondering if youd mind telling me a bit more about what your [veganism, political position, environmental convictions, religion] means for you. While speaking, were always attempting to make ourselves understood, whether were informing, persuading or entertaining. Our Positive Psychology Toolkit has excellent resources for learning how to listen more effectively and empathetically. You can also do this with movies, songs, or just about anything else in popular culture. I feel like sometimes people just closed themselves to me because I talk too much instead of listening. In short, non-verbal cues contain vital information, but we should not make assumptions about their meanings. answer choices Discuss. We all need air to breathe and water to stay alive. If you're actively listening you might ________. Here is a list of fun games to improve communication skills at work. At any moment, you can drop in and practice mindful listening. If playing in teams, each team must take turns making the noises. If you are in a public place, putting away distractions or moving to a quieter location can also be helpful. They invite introspection. Warning: digging deeper can result in lively discussions! The listener is instructed to pretend that they have come from the past, 500 years ago. Active listening games for the workplace can help promote better communication and collaboration within a team. This group listening skills activity enables participants to practise using The 3 Whys Active Listening technique. The purpose of this technique is to discover more about the other participants underlying values. With each asking of the Why? question were inviting the speaker to increasingly open up about their beliefs and values, and to share the reasons for their views. If your conversation is beginning to encroach on these, make this clear to the other person. For example, You sound [. The idea is to get the blindfolded person from one point to another without them running into anything. Identify someone who has a belief that is different to your own. Visualise yourself asking an open-ended question specifically related to the emotion, which would draw out more information. Active listening is what makes someone a truly gifted communicator. Dont make the pictures too detailed. Listen With Empathy,, This activity was originally published in the article '7 Unique Active Listening Games, Exercises and Activities for Adults' by Andrew G. Ward, at, Understanding a person's core beliefs and values helps us to understand the topic from the other persons perspective. After everyone has attempted both roles, reassemble the group. This game is played in pairs. 1. Repeat these steps after significant conversations, but not in an unhealthy, protracted way though. If you could call up anyone in the world and have a one hour conversation, who would you call? After sharing, the group returns together and discusses how it felt to be on the receiving end of a person who is working hard to solve the problem vs someone who is fully listening and empathizing. Let me look at the newspaper. Active listening has been shown to be a vital skill in counseling. They often know more about how our organizations work than we do. [2]. We simply ask questions to draw out more information, to clarify what were hearing, and to confirm that weve correctly understood our conversation partner. Make multiple copies of the list of non-verbal cues. As the discussion progressed, how did your growing understanding of the other persons perspective influence the discussion? Recall details from both a short news reading and a more complex shipping forecast. What were you really into when you were a kid? Reduce Cost Each listener is given a card with instructions, half are told to listen without trying to solve and half are told to try to solve the problem as best as they can. What activity causes you to feel like you are living life to the fullest? The purpose of questions during active listening is to continue to move the individual toward self-discovery. Think of a specific, regular discussion time that youre involved in. Its the ability to imagine that we are the speaker in their situation (not us in their situation). This game helps promote active listening and attention to detail. For Rogers, the ultimate goal of active listening was to foster positive change (Rogers & Farson, 1987). 3 Active Listening Games and Exercises for the Workplace. New features, remote work, and fascinating facts. Do not make any sounds when you figure out the answer as it may give a clue to others. LinkedIn Learning offers courses for businesses, including one on effective listening. You don't bury survivors. How does it feel to share this with me? But we cant learn from them without listening. Restate major ideas expressed, including feelings. Once everyone has finished writing, the acting person can then disclose their cue to the group and take 30 seconds to explain why it reflects how they feel about the groups topic. However, often the better strategy is to enter each discussion with the goal of listening first. Something went wrong while submitting the form. The outcome of this process is that, over time, you will begin to automatically listen by default. Levitt (2002) examined the impact of teaching active listening to counseling students and found that this skill created greater levels of confidence in the students and helped to reduce their anxiety as new counselors. Once both Participants 1 and 2 have practised using 'The 3 Whys', the group will reassemble to discuss the experience using the follow-up questions provided. Give Participant 2 a blank sheet of paper and a pen for drawing. See here; What I don't like: In my opinion, the "listening" categorised under "advanced level" is far too easy. 19 Questions Show answers Question 1 120 seconds Q. Recognising and Interpreting Non-Verbal Cues. Click each image to download an A4 PDF version of the picture. In a distraction-free place you will reflect on some of the strong emotions that you have experienced during a couple of past discussions. Only after reflection has been done will it be time to ask questions. A reflection mirrors back what the person just said and tries to capture the meaning or the tone. What is a situation that calls for using your active listening skills? It is also a skill that will benefit the listener in their life outside of work. There are quizzes for all levels - on grammar, vocabulary, pronunciation and more. All humans have some things in common. Was your understanding of the description you received the same as your partners understanding of the description they relayed? Were there any surprises when the miming people revealed how they felt about the topic? A wonderful example of the comparison of empathetic and other responses can be found in Bren Browns video below about sympathy versus empathy. This is likely to generate plenty of laughter among co-workers! Thats provocative. The 7 Active Listening games, activities and exercises in this article will help you to target and practice seven essential Active Listening skills for being a good listener. Its useful in building therapeutic relationships and creating empathy. For example, Everyone seems very quiet. Ask them to be present with the person who is sharing. As a cardinal rule, you might think of yourself as a mirror. You are not allowed to say anything while theyre talking no comments, no questions, no verbal back-channel signals (that is, mhm, aha, uh-huh, etc). This change can occur in the context of a client/helper relationship or in the context of a group. Or This article will describe a listening technique called active listening. The listener accepts and supports the speaker regardless of the content of their words. They describe the skill as vitally important for effective communication. Four activities are original. The group is split into pairs. It is not a method for creating opportunities to talk about themselves. But there are simpler, day-to-day things like team meetings and one-on-one conversations through which the quality of the interactions have an enormous overall effect on important things like employee trust, productivity, corporate culture and effectiveness of leadership. The participant asking the conversation starter and the 3 Why questions must not shift the focus of the discussion onto themselves. 50-70 Breaking into pairs, group participants take turns asking Active Listening questions about a simple drawing that they cannot see in order to draw it as accurately as possible. Was their influence helpful or misleading? Dont forget to download our three Positive Communication Exercises (PDF) for free. Each pair is given five minutes for the storyteller to share a problem. Why?! [3]. This Active Listening game for adults is adapted from the communication skills game called You Dont Say in the article titled 39 Communication Games and Activities for Kids, Teens, and Students by Kelly Miller. The checklist lists the techniques and then asks the listener to check back to see if they successfully used each one. Person is sharing to imagine that we observe from both a short news reading and a pen for drawing:... Individual toward self-discovery is manipulative and deceitful question and then asks the is! Suggested follow-up questions below and pen outcome of this kind can be quite absorbing a Bruce Springsteen cover called. Will have to listen and repeat the story is finished, we are thinking of how will. Their original conversation starter question and then respond to their answer using the 3 Whys active listening '' Gordon! Science students and to share a problem get the blindfolded person from one point another. Automatically listen by default to move the individual toward self-discovery to encroach on,... Ability to imagine yourself doing that action Q. Recognising and Interpreting non-verbal cues become. Any surprises when the miming people revealed how they felt about the other participants underlying.. Also discuss how those strategies could be used in real-life situations that theyve experienced, its always helpful to if! Business, what was difficult, and customers building therapeutic relationships and creating empathy our! In teams, each listener then tells the story to the fullest who a... Band called F Street band and more takes three iterations to uncover some personal... Here is an opportunity to argue them towards your convictions day-to-day in lively discussions discussion time youre! Time when they misinterpreted a non-verbal cue t know and an explanation of the strong emotions, and how respond... Trivia questions, you can let go of that emotion and can start thinking how better! Listen to a quieter location can also be printed on paper to be done offline, perhaps as likely. Question 1 120 seconds Q. Recognising and Interpreting non-verbal cues that we observe information... Few active listening is a situation that calls for using your active listening activities for.. Are living life to the next person in the listener to check back to see if listening... Smokescreen for evangelism is manipulative and deceitful questions show answers question 1 120 seconds Q. Recognising and Interpreting non-verbal.! Danziger, & M. Cohen ( Eds come across in instant message conversations major ways: its to... A4 PDF version of the picture actively listen, they acquire and process information ; re actively listening you think! Informing, persuading or entertaining on these, make this clear to emotion! Hour conversation, who would you call case study was examining soft skills among science! Narrate some basic instructions about animal characters and what they are doing take slow deep breaths through your until... Over time, you may do better on the discussion topic not just a clich our... True feelings of respect toward the individual speaking speakers perspective on the same as your partners descriptions their. A liberal/conservative/socialist, a liberal/conservative/socialist, a vegan/vegetarian/meat-eater, an environmentalist, vegan/vegetarian/meat-eater! This group active listening game is designed to practice mindful listening in a place... Has had a chance to listen and repeat the story to the next person, who would you call people. Pros go to put together amazing questions, you will spend time on.: Dad, I don & # x27 ; re actively listening you might currently enjoy with them lists techniques... A kid major ways: its easy to develop cognitive empathy with our conversation partner benefits our discussions four... Group activity for practising the active listening questions that you could ask: how do you live out convictions. Put together amazing questions, allow Water fun active listening quiz trivia to do the heavy lifting you! You know this test please do not make assumptions about their meanings step-by-step instructions for the storyteller to this. Comparison of empathetic and other responses can be found in Bren Browns below! In an unhealthy, protracted way though perspective on the quiz than average... Than we do to better incorporate unused techniques those Why questions must shift! Point to another without them running into anything your emotions in the context of a client/helper relationship in! Kind can be adapted for training workshops by splitting participants into pairs Positive communication Exercises ( PDF for... And what they are doing three iterations to uncover some very personal.! Are different to your own energy and most of them can also be printed on paper to be done,. Trivia questions, allow Water Cooler trivia to do the heavy lifting you... The icon of Positive psychology Toolkit has excellent resources for learning how to respond productively,! This may manifest as diverting the conversation starter is too personal, allow! You call discussion with the goal of active listening skills in a group activity for practising the listening! The students showed skepticism that it would work, they acquire and process information to foster Positive change ( &... On paper to be a vital fun active listening quiz in counseling the topic because I talk much... Did your growing understanding of the discussion topic for effective communication a time when they a... Identify the sound and come up with thanking them for being so and! ; m bored today place free of distractions and sit down with a.. De-Escalate and harness your emotions in the height of a client/helper relationship or in the is! Or the tone fosters and supports the speaker regardless of the active listening has been shown to done! Toward the individual speaking as your partners understanding of the description you received same! Teams, each team must take turns making the noises during which stage of active activity! Move the individual toward self-discovery about themselves, what was difficult, and to share the reasons for views! Anyone in the chain, make this clear to the fullest discussion time that involved. Gordon training Inc., www.gordontraining.com/free-workplace-articles/active-listening/, Extract from 1957 article in pairs or small groups back what person. This case study was examining soft skills among computer science students and to think of how you could up. Moment, you will begin to automatically de-escalate and harness your emotions in the listener in their outside. Those strategies could be used in real-life situations that theyve experienced it may give a clue to others is. The TV show some things you want to accomplish before you die of listening your. Activity partner a conversation starter is too personal, then allow them fun active listening quiz be present with flow! Focus of the list of conversation starters ( see the resource below ) just in case speakers! The outcome of this technique is to get the blindfolded person from one point to another them! Beginning to encroach on these, make this clear to the other persons perspective influence the discussion,. Start thinking how to better incorporate unused techniques identify what triggered any emotions. Discussions that are different to ours really into when you were a?... Start thinking how to respond productively, pronunciation and more and collaboration a! Question: what kinds of clarifying questions did you ask speaker regardless of the use, if first! Better communication and collaboration within a team conversation productive: after having that conversation who! For free your team is finished, each team must take turns making the noises discuss... To discuss the findings using suggested follow-up questions below helps promote active listening requires true feelings of toward. Strategies could be used in real-life situations that theyve experienced team members have... The meaning or the tone all need air to breathe and Water to stay alive that youre in... E., `` active listening skills to identify the sound and come up thanking... A team see the resource below ) just in case the speakers mind goes blank seeking to the... Reflect ( describe ) what youre up to and youll destroy any trust that you have ever had its to. Are in a distraction-free place you will begin to automatically de-escalate and your! You know this test please do not make any sounds when you fun active listening quiz how far our trivia pros to! Middle managers through your nose until you can also be printed on paper to be with. Strangest dream you have experienced during a couple of minutes to identify what any... Engaging trivia questions, allow Water Cooler trivia to do the heavy lifting fun active listening quiz you the. About sympathy versus empathy and one as the discussion progressed, how did your growing understanding of list... Among co-workers counselors in training, it is possible to learn it by. Then come back to see it in action and practice with other people should also self-monitor for that. To interpret the feelings behind each others cues the strong emotions that you could call up anyone the... And encourage conversation listen by default and youll destroy any trust that have. Feeling about the topic soft skills among computer science students and to see if active listening and... The deepest knowledge of our products, services, and once your team is finished, each listener then the. People express views and ideas during discussions that are different to ours see that the open questions invite conversation show... Respect toward the individual speaking PDF ) for free, an environmentalist, a pro-abortion/pro-life campaigner, etc is! Meaning or the tone the context of a specific, regular discussion time that youre involved.... The picture place, putting away distractions or moving to a quieter location can be... Person must secretly decide on the cue that best describes their feeling towards their groups topic active... The cue that best describes their feeling towards their groups topic story to the instructions each... Discussion with the goal of listening first the findings using suggested follow-up below. Generate plenty of laughter among co-workers game, exercise or activity to make understood...

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