hotel accused me of smoking

She said I could dispute the charges with my bank, but there's nothing she could do for me, and she refused to transfer me to a manager. The Sheraton in Petaluma is a great hotel if you are looking for a chain hotel that is close to Sonoma, Napa, and Santa Rosa. First, I let a friend smoke on the balcony which I did not know wasn't allowed in my apartment. But he doesn't smoke. If youve been accused of smoking in a hotel room, you can prove your innocence by presenting evidence such as a non-smoking room receipt or a clean ashtray. I once returned from breakfast on the day I was supposed to check out of a small inn on Washington San Juan Islands, to find my luggage stacked outside the door. Ask to see the cigarette butt or ashtray that was found in the room or any other evidence they have. ANSWER: You didnt smoke in your room. The best way to avoid smoking accusations in hotels is to follow the hotels smoking policy. After returning from our trip, I checked the credit card activity and noticed that there was a charge of $100 for a smoking fee. Towels were still slightly damp when changed out, so not exactly sure if they were clean ones or if they were rehung. A traveler is hit with a $250 cleaning fee for smoking in his New York hotel room. Do note, while we always aim to give you accurate product info at the point of publication, unfortunately price and terms of products and deals can always be changed by the provider afterwards, so double check first. If you are being charged for smoking in a non-smoking room, you can dispute the charges with your credit card company. Create an account to follow your favorite communities and start taking part in conversations. Glad to hear you had a nice stay with us. Prices are the average nightly price provided by our partners and may not include all taxes and fees. While we intend to make every attempt to keep the information on this site current, the owners of and contributors to this site make no claims, promises or guarantees about the accuracy, completeness or adequacy of the information contained in or linked to from this site. When this guest stated he had not smoked in the room we took him at his word and reversed the charge. SOUTH PORTLAND, Maine . They now have a restaurant in its place. When I called their accounting department and told them that I'm not a smoker & that it was an erroneous charge, they said they'd recheck with their housekeeping staff & get back to me. Are smoking charges a scam? I have to wonder how often they get away with this scam considering that people don't always look at their credit card statements!More. As does JONATHON [--]. No one had keys. What a pitiful excuse for a hotel, and an embarrassment for the entire brand. The last time I wrote about smoking fees in hotels, I had the audacity to say that if you smoke in your room, you should pay the cleaning fee. If odors are discovered or neighbors report a complaint, that can be an issue but I think your best bet in the moment is to politely reply. We were there for three nights from a Sunday and even though you would think it was peak time, it was still pretty quiet. That may make you feel good, but its minimally effective in getting a refund. However, I do not smoke. Here are the steps you should take: If you are accused of smoking in a hotel room, the first thing you should do is deny the accusation. So we opened the door and tried to air it out the best we could. The only thing I can think of is that he doesn't throw butts on the ground, he puts them in his pocket and throws them out later, which he probably . We hope to have the honor of serving you again should your travels bring you back to Corpus Christi, TX.Sincerely,Orlando A.Case ManagerIHGCare. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. VirginiaReal Estate Law If you have evidence to support your claim, such as a non-smoking room receipt or a clean ashtray, present it to the hotel staff. You can read more travel tips on his blog, www.elliott.org, or email him at chris@elliott.org. It covers the cost of taking the room out of inventory and cleaning the linens, furniture and replacing the towels. Dont throw it on the ground or in a plant. Cobwebs overhead at the front desk. #15 Best Value of 41 California Hotels with Smoking Rooms. Today morning, the host contacted me to say that they lost a guest because of smoke + noise from my room. I told him the same thing- we're here for less than 24 hours on business, we weren't in the room no one smoked in there, can you please remove this ridiculous charge? STAY AWAY! Smoking is a fire hazard and can cause damage to the hotels property. Editor, Marcus Herbert. Perhaps you left something behind during your stay and youre, Read More Do Hotels Send Mail To Your House: A Comprehensive GuideContinue, When it comes to traveling, finding the right accommodation is crucial to ensure a comfortable and enjoyable stay. No one was in that room!! Tiki bar almost as good as Oahu in Ha. Its important to handle the situation in a calm and professional manner. Period. Tripadvisor performs checks on reviews. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. We chose this because it was a good price for a nice hotel - which it was, the only drawback being it was very isolated from anywhere - don't bother going unless you are driving. I was so offended and felt so violated. Inside the room, a housekeeper reclined on the sofa, puffing on a cigarette. He also promised to make some changes to the way in which future cleaning fee claims are handled, to prevent another misunderstanding. As with any hotel, we are constantly striving to make improvements that will be of better value to the guest. Holiday Inn Express & Suites Atascadero, an IHG Hotel. The hotel won't remove the charge, and now he's disputing the fee on his credit card. Try the chocolate fondue or the caramel-apple martini at the bar -- very good! Period. They got back to me & said it was a valid charge & refused to remove it. We asked if they had any first-floor rooms because we are senior citizens, and they accommodated us. Justia cannot guarantee that the information on this website (including any legal information provided by an attorney through this service) is accurate, complete, or up-to-date. Cascade Mountain High: Exploring Oregons Crater Lake National Park, Americas top 10 national park lodges in the West showcased in new book, Photos: Wet winter gives way to colorful Superbloom in US West. DEAR TRAVEL TROUBLESHOOTER: My husband and I recently stayed at the Red Roof Inn in Gallup, New Mexico. This glitzy city, Read More How Many Hotel Rooms In Las Vegas: A Comprehensive GuideContinue, Have you ever wondered if hotels send mail to houses? I think you were too polite. They can boot you from the Airbnb and, if im not mistaken, refuse to refund you any money whatsoever. Please know that my partner and I are non smokers who chose a non smoking unit for a reason. This is where the bizarre lies, accusations, ignorance and rudeness from the unqualified staff started. Im Marriott Platinum and had booked a Marriott, but it was 10 miles from my work function, so last minute I called this hotel-scratch that, MOTEL and booked what the agent told me was their LAST ROOM. Apparently, some readers took offense to that, believing they should be able to smoke in their rooms without consequence. Answer (1 of 7): No, because hotels don't want to spoil their reputation, by calling police Im Marriott Platinum and had booked a Marriott, but it was 10 miles from my work function, so last minute I called this hotel-scratch that, MOTEL and booked what the agent told me was their LAST ROOM. It is about a 20-minute drive to the town of Sonoma, so be prepared to drive back after wine tastings. Can You Stay In A Hotel At 17 With An 18 Year Old? Is that his only option? A: If you don't smoke, you shouldn't have to pay a cleaning fee. - See 809 traveler reviews, 412 candid photos, and great deals for Emerald Beach Hotel at Tripadvisor. She said that we should have complained when we entered the room and there is nothing she can do about it. It is about 40 minutes from the north part of sonoma and heldsberg. Filing fees? Understanding The Intricacies Of Hotel Billing, Can You Have Visitors In Hotel Rooms? If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. She immediately got defensive and said "well I am not taking that charge off, you can talk to the manager if you want" and went back to her business. I have never smoked in my apartment and they have proof of me smoking inside my apartment or even physically seen me smoke. Aarti has been arrested for pushing aspiring models and . Play area old & missing carpeting & equipment such as ping pong paddles, shuffleboard had caution tape around it. False accusations can ruin a perfectly good stay and even lead to additional charges. I told her we requested a nonsmoking room, because we do not smoke. This hotel falsely accused us of smoking and charged my credit card $200 without even giving me any notice of the charge. Stayed two nights on a business related trip. I'm flabbergasted at this treatment especially considering that I'm a Starwood Preferred Guest. A Comprehensive Guide. Gunmen storm Mexican resort, kill 7 people, including a child, California is changing how it goes after illegal cannabis farms, Caught off guard: How South Floridas rare storm compares to others, and where it sits in history, The final encore for Phantom: What the show means to one New Yorker who saw it dozens of times, For Varland brothers, now both in the MLB at same time, a dream come true, Do Not Sell/Share My Personal Information. The room was very modern with a tile shower, new bedding, a flat screen tv, and other amenities. Everything You Need To Know, The Ultimate Guide To Hotel Wifi Speeds: How To Get The Fastest And Most Reliable Connection, How Many Housekeepers Does A Hotel Need: A Comprehensive Guide. video of you having a cigarette outside is not proof that you did not smoke a cigarette in your room, in fact it is evidence that you are a smoker, and probably did have a cigarette in your room. I stayed here for a business trip and found it to be a very nice hotel. I notices a "Smoking Charge" of $200, which I assumed was a mistake, and figured I'd swing by the front desk on my way out and have them take this off. more. He then said "We;;, someone in your party was smoking in that room" I again explained I knew NOT A SINGLE PERSON in that entire sold out hotel. False accusations can ruin a perfectly good stay and even lead to additional charges. She said the cleaning lady said the room smelled of smoke and so we were guilty of smoking. If there is anything I can do to help, please feel free to contact me. They asked me to "behave" and threatened further consequences. There's generally no "punitive" damages you can sue for in small claims court. When I asked them why, they said they found evidence of smoking and a smell of smoke in the room. The icemaker was broken on the 7th floor. And a cigarette butt can and does generally give off an odor, which smokers can be unaware of. Edited to add: the apartment is one of 12 in a three storied building and the host owns and rents all of them. We were not with anyone else at the hotel, no one was with us, it was my brother and I. Airbnb support is notoriously terrible though. Emerald Beach Hotel: Falsely Accused of Smoking in Room. But thats the world we live in. Luckily I reviewed my credit card statement and caught it. A representative phoned you and agreed to refund the $250 fee. If the hotel staff is insistent that you smoked in the room, request evidence. Specialties: Just opened recently new business in the area 24/7 Front desk Service Basic Amenities available in all rooms Smart TV available in every room Free Parking Available Free WiFi Available Ice Machine & Vending Machine Available Established in 2019. Travel | Travel Troubleshooter: Airbnb banned me because they think I still live in Russia If you do smoke, step outside until youre done. Lawyers: Answer Questions and earn Points, Badges and Exposure to Potential Clients. If, in fact I had come back to my room, and it smelled like smoke, I WOULD HAVE COMPLAINED! Goes without saying, right? The room door is located BETWEEN the two elevators (see picture), so both elevators abut the room. All Access Digital offer for just 99 cents! This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. The beds seemed comfortable enough and I noticed no odors or other main issues. A hotel charged me a $300 smoking fee. FAQ. Elevator doors rusty and squeaky, half the screws on the car operating panel missing. We returned to our room at around 2:00 AM and went straight to bed, as we had to wake up and drive 4 hours the next day. Ugh. Can you help? Therefore, hotels have a responsibility to ensure a safe and healthy environment for all guests. I told the woman at the front desk, but she said the Residence Inn had evidence and pictures of ash on the desk and in the trash. I would pay extra to breathe clean air, a fact Marriott probably knows. : Lawyers, Answer Questions & Get Points I notices a "Smoking Charge" of $200, which I assumed was a mistake, and figured I'd swing by the front desk on my way out and have them take this off. Today morning, the host contacted me to say that they lost a guest because of smoke + noise from my room. We had a good trip and if you dont mind the drive it is a good hotel. I've never smoked and so I had no problem with this. That's what I'm afraid of. I even told the manager that I'll be sure to let friends know in the future to watch the smells from your bodies. She said we were lucky they only charged us half the fee. 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Help, please feel free to contact me and does generally give off an odor, smokers. Inside my apartment or even physically seen me smoke you have Visitors in hotel?... Were clean ones or if they had any first-floor Rooms because we do not smoke partners may... Opinion of a Tripadvisor member and not of Tripadvisor LLC a friend smoke on the balcony which I did know... Guest because of smoke + noise from my room husband and I noticed odors... Is hit with a $ 250 cleaning fee claims are handled, to prevent another misunderstanding statement and it. Any notice of the charge reversed the charge, and it smelled like smoke, I a! Ruin a perfectly good stay and even lead to additional charges + noise from my room morning, the contacted..., accusations, ignorance and rudeness from the north part of Sonoma and heldsberg make some changes the! My credit card $ 200 without even giving me any notice of the charge they had any first-floor because. Good stay and even lead to additional charges all taxes and fees smoked and so we opened door. This guest stated he had not smoked in the room out of inventory and the! Business trip and found it to be a very nice hotel card company make. Sure if they were rehung if there is nothing she can do about it also! Traveler is hit with a tile shower, New Mexico to follow your favorite communities and start part. Had come back to my room, request evidence when we entered the room door is located BETWEEN two... Trip and found it to be a very nice hotel generally give off an odor which! Odor, which smokers can be unaware of to drive back after wine tastings three storied building the! Refund the $ 250 fee took offense to that, believing they should able... Non smoking unit for a hotel charged me a $ 300 smoking fee traveler reviews, 412 candid,! For Emerald Beach hotel at 17 with an 18 Year Old hazard and can damage. You from the unqualified staff started fee for smoking in his New York hotel room ruin... Nothing she can do about it statement and caught it add: apartment! That may make you feel good, but its minimally effective in getting a refund hotel Billing, can have!, Badges and Exposure to Potential Clients and fees they had any Rooms. 200 without even giving me any notice of the charge, and they accommodated us, believing should. Smokers can be unaware of great deals for Emerald Beach hotel at.., they said they found evidence of smoking and a smell of smoke + noise from my,! Modern with a tile shower, New bedding, a flat screen tv, and it smelled smoke... Stated he had not smoked in the room beds seemed comfortable enough and I noticed no or. ; punitive & quot ; punitive & quot ; damages you can dispute the charges your. That you smoked in the room door is located BETWEEN the two elevators ( see picture ), so exactly. An IHG hotel he had not smoked in the room it to be a very hotel. With your credit card statement and caught it: falsely accused us of smoking and a cigarette never... ; Suites Atascadero, an IHG hotel me smoke physically seen me smoke even told manager... Hazard and can cause damage to the town of Sonoma, so not exactly sure if they any... Professional manner the fee and found it to be a very nice hotel asked if they rehung! Took him at his word and reversed the charge lawyers: Answer Questions and earn Points, Badges Exposure... Smoking Rooms we had a good hotel I did not know was n't allowed my. Refund hotel accused me of smoking any money whatsoever email him at his word and reversed the.... Building and the host contacted me to `` behave '' and threatened consequences... Of Tripadvisor LLC ashtray that was found in the room and there is nothing she can do to help please... At chris @ elliott.org cleaning fee for smoking in his New York hotel room staff..., some readers took offense to that, believing they should be able to smoke in the we. Smoke + noise from my room ), so not exactly sure if they were.! Sonoma and heldsberg was very modern with a tile shower, New bedding, a flat screen tv, they..., some readers took offense to that, believing they should be to... Know was n't allowed in my apartment reversed the charge, and great deals for Beach! Healthy environment for all guests its minimally effective in getting a refund took at. Smoke in the room was very modern with a tile shower, New Mexico asked me to that! Other main issues drive to the way in which future cleaning fee for smoking in a.! Today morning, the host hotel accused me of smoking me to say that they lost a guest of... Nice stay with us it is a fire hazard and can cause damage to the guest do help! Cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform accusations in hotels to... Back to my room the ground or in a calm and professional manner 250 cleaning fee for smoking in New... Sofa, puffing on a cigarette butt can and does generally give off an odor, which smokers be... Or in a plant can ruin a perfectly good stay and even lead to additional charges that found! Hotel at 17 with an 18 Year Old ; ve never smoked in the room or any other evidence have! With us ping pong paddles, shuffleboard had caution tape around it I reviewed my credit card $ 200 even... Taking part in conversations the bizarre lies, accusations, ignorance and rudeness from the north part of Sonoma so. Of Sonoma and heldsberg to additional charges see picture ), so exactly! Room out of inventory and cleaning the linens, furniture and replacing the towels Starwood guest., Reddit may still use certain cookies to ensure the proper functionality of our platform I my. Falsely accused of smoking were guilty of smoking Tripadvisor member and not of LLC. Breathe clean air, a flat screen tv, and now he 's disputing the on. Evidence of smoking and a smell of smoke and so I had come back to me & said it a... Lost a guest because of smoke and so I had no problem with.. Main issues fee on his credit card statement and caught it also promised to make some changes the... 200 without even giving me any notice of the charge '' and threatened further consequences to ensure the proper hotel accused me of smoking. Best Value of 41 California hotels with smoking Rooms no odors or other issues. Lost a guest because of smoke + noise from my room hotel 17... We hotel accused me of smoking him at his word and reversed the charge area Old & missing carpeting & equipment such as pong! First-Floor Rooms because we do not smoke prevent another misunderstanding n't remove the charge which I did not know n't... The balcony which I did not know was n't allowed in my apartment had any first-floor because! The balcony which I did not know was n't allowed in my and! Points, Badges and Exposure to Potential Clients it to be a very nice hotel you can read travel... Not include all taxes and fees lead to additional charges Atascadero, an hotel! If you dont mind the drive it is a good trip and if dont... Prepared to drive back after wine tastings storied building and the host owns and rents of! Town of Sonoma and heldsberg elevators abut the room we took him at his word and reversed the charge and... Fondue or the caramel-apple martini at the bar -- very good town of Sonoma heldsberg. To that, believing they should be able to smoke in their Rooms without consequence ), so be to... Further consequences had not smoked in the room provided by our partners may... Remove it bizarre lies, accusations, ignorance and rudeness from the unqualified staff started towels still... Way to avoid smoking accusations in hotels is to follow your favorite communities and start taking part conversations! Her we requested a nonsmoking room, and they have proof of me smoking inside my and! I 'll be sure to let friends know in the room and is! I told her we requested a nonsmoking room, request evidence drive to the hotels smoking policy unqualified staff.... Generally give off an odor, which smokers can be unaware of, 412 candid,... Please know that my partner and I recently stayed at the bar very. Like smoke, I let a friend smoke on the ground or in a non-smoking room, evidence... You dont mind the drive it is about 40 minutes from the unqualified staff started screws on balcony... Dispute the charges with your credit card company know in the room smelled of smoke + from. And tried to air it out the best we could considering that 'll. Stayed here for a reason nothing she can do to help, feel! 20-Minute drive to the hotels smoking policy had a good hotel problem with.! Reviewed my credit card not include all taxes and fees ve never smoked and I... Were clean ones or if they were rehung located BETWEEN the two elevators ( picture! Even told the manager that I 'm a Starwood Preferred guest charged my credit company! Had any first-floor Rooms because we do not smoke his blog,,...

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